Reviews
Grade A experience.
Mike Stevens was great. The dealership is set up in a nice layout and the waiting area with the snacks are also a plus. Buying a car always takes a long time but I didn't mind the experience and hardly noticed the amount of time spent from start to finish.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Rachel, we appreciate you taking time to leave us a great review! We are pleased to hear that Mike did a great job in assisting you in your purchase. We plan to continue giving great customer service and a comfortable place for all our guests during their stay at our dealership. Don't hesitate to ask if there is anything else we can do to help you. Best, Jeffrey Pool- Internet Sales Director | jpool@infinitiofcoconutcreek.com, (954) 861-6100 X1007
Excellent Experience All Around
Our salesman (Amieke Reid) was terrific. He was knowledgeable, responsive, and eager to work with us while not being too pushy. All of the staff we interacted with were professional and friendly.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Jose, we appreciate you taking time to leave us a great review! We are pleased to hear that Amieke did a great job in assisting you in your purchase. We understand that one thing people desire most about their car buying experience is that it is comfortable and not pushy. We try to create that environment for each and every customer. If there is anything else we can do for you please don't hesitate to give us a call! Best, Jeffrey Pool- Internet Sales Director | jpool@infinitiofcoconutcreek.com, (954) 861-6100 X1007
Great service
Service rep was excellent even after service was completed and inspection report recommended tires replacement which we were unable to purchase for reasons beyond his control
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Marvin, we sincerely appreciate your feedback. Each employee is a valued member of the Infiniti of Coconut Creek team and we all strive to provide excellent service! We look forward to seeing you again in the future. Thanks again! Best, Laurence Burke- Service | lburke@infinitiofcoconutcreek.com, (954) 861-6100 X1444
Friendly, Family atmosphere
The friendly, clean atmosphere of the dealership,and the professional staff. I did not feel overwhelmed with hungry salespersons like other places. Thank you for being like family.
- Customer service 5.0
- Buying process 4.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Ophelia, thank you for the feedback! We are happy to hear of your positive experience at Infiniti of Coconut Creek, and we are grateful for choosing us for your automotive needs. Thank you for your recommendation as well. We look forward to serving you again in the future! Best, Laurence Burke- Service | lburke@infinitiofcoconutcreek.com, (954) 861-6100 X1444
Great service
The service advisor was knowledgeable and friendly. My vehicle was ready when he said it would be, in fact it was ready sooner.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Janice, thank you for the awesome feedback! We appreciate all that our service advisors does for us! We're very happy to hear that our team was there to provide you with great service. We are grateful for choosing us for your automotive needs. We look forward to serving you again in the future! Best, Laurence Burke- Service | lburke@infinitiofcoconutcreek.com, (954) 861-6100 X1444
2nd Time Around
I love that everybody is soooo nice and helpful! And Casey is amazing!!! I think he is more OCD than I am and that Is hard to do & not a bad thing. LOL!!!!!! I will not go to any other service adviser but him!!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for your outstanding review, Monica! I'm very happy to hear that Casey and our team were such a great help to you. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Best, Laurence Burke- Service | lburke@infinitiofcoconutcreek.com, (954) 861-6100 X1444
great service
My salesman Aimee did a exceptional job in meeting all of my needs.He had excellent follow up.I was quite impressed with the finance manager and sales manager and my personal experience was very good and I would recommend to my friends and business associates to visit your dealership.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Peter, your marvelous review means a lot to us. We appreciate your feedback and are happy to hear that Aimee and our team were able to meet your needs. We love hearing about guests who have a wonderful experience at our dealership and we are happy you are one of them! We understand that buying a car is an important decision and we are honored that you chose Infiniti of Coconut Creek. Please feel free to contact us if you have any questions about your new purchase. Best, Jeffrey Pool- Internet Sales Director | jpool@infinitiofcoconutcreek.com, (954) 861-6100 X1007
POOR WARRANTY COVERAGE
I was treated courteously by everyone especially Steve Sellick,inspite of his recent accident, and Larry Rubin the service manager and by the staff in the cafe, which I did not partake in. I asked Steve to go over the NON COVERED REPAIR. He did when the car was returned from the wash area.
- Customer service 4.0
- Buying process —
- Quality of repair 4.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Jeffrey and thanks for the great feedback! We're very happy that Steve, Larry and our team were there to give you the customer service we know you deserve! Thank you again and we look forward to seeing you again! Best, Laurence Burke- Service | lburke@infinitiofcoconutcreek.com, (954) 861-6100 X1444
Great service
My service problem was resolved in a very efficient & courteous manner. Your service represenitive was very helpful & professional. Thank you from a very satisfied customer
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Philip, thank you for writing such a great review about our dealership! We appreciate the feedback and are pleased that your service experience was so positive. We always do our best to make sure all of our customers leave completely satisfied with the maintenance work performed on their vehicle. We look forward to seeing you again. Best, Laurence Burke- Service | lburke@infinitiofcoconutcreek.com, (954) 861-6100 X1444
Great customer service dpet-Jeff
Jeff in the service dept. is as usual fantastic-professional and kept me informed as to when my vehicle will be ready
- Customer service —
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for your awesome review, Glenn! I'm very happy to hear that Jeff was such great help to you. He takes pride in his customer service and always makes sure our customers know everything that is going on! We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Best, Laurence Burke- Service | lburke@infinitiofcoconutcreek.com, (954) 861-6100 X1444