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2019 consumer dealer award
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2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award

Reviews

(843 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Miracle Toyota of North Augusta from DealerRater.

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They are the absolute best. Darius Bell and the Bob...

They are the absolute best. Darius Bell and the Bob Richards team did a superior job in helping to get my car traded in. They are top notch and not just another sales experience. This sales experience is most definitely one for the books and best I've ever experienced. Was so pleased I didn't purchase just one car. I came back a few days later to purchase a second car with my dad!! Love this guys!!!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Excellent, unusually painless and easy

exceptional process, quick and easy much faster than any other purchase I have made in many years...I called and setup an appointment, sales person was ready and informed and all involved were extremely helpful. My sakes person "Bernard" is not listed on the list of sales people in this review. He was exceptional and I may purchase another vehicle through him in the near future.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Excellent service with purchase of our new car!

Brought the exact car in I wanted, even if was further away. They knew we would be happy with it! Was the color scheme we wanted plus more. Everyone was very helpful! Ernest was great with helping us along with Mr. Hamilton and Matthew to the end of the sale. Thank you for everyone's help! 10 out of 10!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Routine service

Purchased my RAV4 last from Bob Richards with no haggling from great sales team. Have had vehicle serviced twice under the 2 year/25000 mile free service. Service staff were professional, friendly and wait time was minimal. Highly recommend this dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Great Place

Great place to buy a car. Everyone is very friendly, and works very hard to please each and every customer. ReLinda was my saleswoman, and I would recommend her and this dealership for your next vehicle!!!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

check them out- you will be glad you did

visit bob Richards last with your best deal-- they will beat all others. Bob beat Atlanta, Columbia, and Augusta I also visited other dealers of other brands and they still came out on top after a lot of research

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Great Professional staff

The staff there is very nice dealing with customers in a decent professional way that reach to state where both company and customers have win win situation

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Always very nice and helpful . Great job

Great job always helpful and courteous . Fixed what needed to be fixed while I was there.gir an appointment the same day I called so it worked out great

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Siciliancowboy

1st time there. Matt,Ty the service manager were excellent to deal with. Was nice to have my vehicle tires rotated and oil changed in and out in 45 minutes and with some of the kindest folks you'll ever meet. I'd recommend anyone to this dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Just Okay

Okay, so my actual car salesman was super nice and helpful. However, I walked in the store letting another salesman know my actual situation. He told me everything would be okay and I don’t have to worry. Fast forward to AFTER I have signed ALL of the paperwork, the promises that were made to me of course can’t be honored. Which would have been fine, if I didn’t just commit myself to a car. So, basically don’t go in with high expectations and don’t listen to their promises.

Rating breakdown (out of 5):
  • Customer service 3.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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