Skip to main content
2019 consumer dealer award
View 4 awards
2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award

Reviews

(843 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Miracle Toyota of North Augusta from DealerRater.

Want to share your experience with this dealership?

Write a review

Megan Harden was wonderful. She was excellent!

Megan knew my coronavirus concerns and treated me according. (My brother died of coronavirus). The dealership will go to mandatory masks this week. THANK YOU!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

Excellent service

Took my RAV4 in for 15000 mile maintenance and had the best experience ever having my car serviced. I was greeted with a smile and professionalism and was in and out in less than an hour.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

Melanie

Since I bought my Venza new, I have had a Toyota dealer complete all servicing. I brought my car in to Bob Richards Toyota for a regular oil change, tire rotation and check of fluids. My experience was fine. When I drove my car home, I noticed that it drove the same as the day I bought it new. In my opinion, well worth having the dealer service my car. I am planning to keep it until the wheels fly off! 😁

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

Lease

I was greeted with a warm hello before I even parked my car. Everyone seems to be having a good day and they share their positivity. My wait time was just what they told me to expect. Waiting area was pleasant and adhered to social distancing. I like the quick car wash service! Excellent overall experience for required maintenance on a new lease.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

Outstanding dealership.The staff is friendly, and

We have purchased four vehicles from Bob Richards Toyota. They give grand customer service. I feel like the favorite customer when I'm there. Very short time waiting during vehicle service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

Awesome Service!!!

My experience each time I come to Bob Richards is great! This visit was for maintenance checkup which you’re always greeted with a smile and the staff is very courteous. They have great WiFi the showroom and facilities are always spotless.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

15k mile maintaince on my 2018 CHR

I’ve purchased 4 cars from the Bob Richards buying group. I prefer driving to Carolina to have my car maintained. Very relaxed. Trinity was great he greeted me even though I was mulling around the lobby waiting on my car( I hate sitting)

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

Awesome customer service

Awesome customer service. They went above and beyond to get me what I wanted! I would highly recommend them if your looking for a new ride. I was very pleased with all the details, they made buying a car easy!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

Great service!

The service was quicker than estimated. The waiting room and internet were great. The staff was very professional. The facilities were spotless! Friendly and fast service! I will be back!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

Proud Tacoma Owner

I always go to Bob Richards for my maintenance. Fair price, great customer service and work is always perfect. Nice lobby with quick or "on time" service. Over 220k now and my Tacoma runs like brand new. The only negative comment is that the "complimentary" carwash dosen't get all the bugs off.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No