Reviews
Megan Harden was wonderful. She was excellent!
Megan knew my coronavirus concerns and treated me according. (My brother died of coronavirus). The dealership will go to mandatory masks this week. THANK YOU!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Excellent service
Took my RAV4 in for 15000 mile maintenance and had the best experience ever having my car serviced. I was greeted with a smile and professionalism and was in and out in less than an hour.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Melanie
Since I bought my Venza new, I have had a Toyota dealer complete all servicing. I brought my car in to Bob Richards Toyota for a regular oil change, tire rotation and check of fluids. My experience was fine. When I drove my car home, I noticed that it drove the same as the day I bought it new. In my opinion, well worth having the dealer service my car. I am planning to keep it until the wheels fly off! 😁
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Lease
I was greeted with a warm hello before I even parked my car. Everyone seems to be having a good day and they share their positivity. My wait time was just what they told me to expect. Waiting area was pleasant and adhered to social distancing. I like the quick car wash service! Excellent overall experience for required maintenance on a new lease.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Outstanding dealership.The staff is friendly, and
We have purchased four vehicles from Bob Richards Toyota. They give grand customer service. I feel like the favorite customer when I'm there. Very short time waiting during vehicle service.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Awesome Service!!!
My experience each time I come to Bob Richards is great! This visit was for maintenance checkup which you’re always greeted with a smile and the staff is very courteous. They have great WiFi the showroom and facilities are always spotless.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
15k mile maintaince on my 2018 CHR
I’ve purchased 4 cars from the Bob Richards buying group. I prefer driving to Carolina to have my car maintained. Very relaxed. Trinity was great he greeted me even though I was mulling around the lobby waiting on my car( I hate sitting)
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Awesome customer service
Awesome customer service. They went above and beyond to get me what I wanted! I would highly recommend them if your looking for a new ride. I was very pleased with all the details, they made buying a car easy!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Great service!
The service was quicker than estimated. The waiting room and internet were great. The staff was very professional. The facilities were spotless! Friendly and fast service! I will be back!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Proud Tacoma Owner
I always go to Bob Richards for my maintenance. Fair price, great customer service and work is always perfect. Nice lobby with quick or "on time" service. Over 220k now and my Tacoma runs like brand new. The only negative comment is that the "complimentary" carwash dosen't get all the bugs off.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
