Tracy Toyota

4.1 out of 5 4.1

Reviews

4.1 out of 5 4.1
313 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 3.0 out of 5
    September 28, 2020

    Service was just ok. Zynthia was amazing and really great at her job. I hope I get her as a s service rep next time

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Jeffrey, Thanks for taking the time to share your feedback. We appreciate the kind words regarding Zynthia and if you have other comments regarding yo...ur service appointment please feel free to contact us.

  • 5.0 out of 5
    September 22, 2020

    I just want to thank Alex Ramirez for exceptional customer service. He was very professional. My car was ready on time like promised! Thanks again!

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Elia, Thank you for the great review! We appreciate your business and the kind words about Alex. Please let us know if there is anything else we can h...elp you with. Safe travels!

  • May 11, 2020

    I worked with Deepak to buy a used Nissan Pathfinder. I have purchased 2 cars in the past and this experience was by far my best car buying experience.... He was informative, welcoming, friendly and funny. I didn’t feel like I was being pressured to buy the car and he made sure we got a great deal. I was highly satisfied with my experience and purchase! I would definitely recommend others to buy a car here and ask for Deepak when you do! :)

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    We appreciate the positive review. Thank you for choosing Tracy Toyota. Happy travels!

  • 5.0 out of 5
    September 16, 2020

    Alex Ramirez did an Excellent job and is highly commendable. Repaired was done earlier than expected time suggested.. Dealer was closed to the mall and... did not feel the long wait. We were very satisfied with the service.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Romy, Thank you for the 5-star review and for choosing us to service your vehicle. We appreciate your time and business. Safe travels!

  • 3.0 out of 5
    September 10, 2020

    We had an appointment for 10:45am we dropped off at 10:30am and we were told the wait would be about 1.5 hours and it was closer to almost 3 hours. Too... long, I think that the 10:45 appointment interfered with the workers lunch break and thus we ended up waiting too long.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Jose, We apologize for the inconvience and we will be sharing this with our team to work on doing better next time. Should you wish to discuss your ex...perience further, please feel free to contact our General Manager at jlee@traceytoyota.com. Thank you for your time and business.

  • 5.0 out of 5
    September 9, 2020

    I am always thankful that my service writer Zyn is always on top of my vehicle and recommends only When needed. All of the employees are amazing

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Dede, Thank you for taking the time to leave us a review! We appreciate your time and your business, and look forward to working with you again in the... future. Safe travels!

  • 5.0 out of 5
    September 2, 2020

    Staff was very professional and honest. What a change. Well worth the drive there. Would definitely buy a vehicle again there. Thanks all the help... and stream line progress .

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you for taking the time for leaving us an awesome review! We appreciate your time and business, and look forward to working with you again in th...e future. Safe travels!

  • 5.0 out of 5
    August 27, 2020

    Very efficient and got my car done on time as I waited. The waiting room was very spacious and had plenty of comfortable chairs. They went over everything... done to my car and the recommendations for future work.

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    Came in for service or repair
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    Dealer Response

    We appreciate the positive review. Thank you for choosing us. Happy travels!

  • 5.0 out of 5
    August 11, 2020

    Very nice and approachable customer service. Understand and diligent to your needs. Complied with safety precautions as per CDC recommendation. Highly... recommends to my friends and colleagues.

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    Came in for service or repair
    Did make a purchase
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    Dealer Response

    We appreciate the positive review. Thank you for choosing Tracy Toyota. Happy travels!

  • 5.0 out of 5
    July 21, 2020

    We bought our second car this year from Deepak he is truly a professional sales leader. The experience was once again flawless. Raymond in finance did... a great job and had us out in just minutes thank you guys for your hard work and commitment

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    Shopped for a new car
    Did make a purchase
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    Dealer Response

    We appreciate the positive review. Thank you for choosing Tracy Toyota. Happy travels!

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