Reviews
Write a reviewSteve West in the Finance department at Schepel Cadillac was a pleasure to work with. He was kind, thorough, and efficient throughout the process of helping me select a protection plan for my Cadillac. Steve took the time to answer my questions, explain my options clearly, and always had my best interests in mind. I truly appreciate his professionalism and outstanding customer service. Highly recommend!
Steve West in the Finance department at Schepel Cadillac was a pleasure to work with. He was kind, thorough, and efficient throughout the process of helping me select a protection plan for my Cadillac. Steve took the time to answer my questions, explain my options clearly, and always had my best interests in mind. I truly appreciate his professionalism and outstanding customer service. Highly recommend!
- Customer service
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- Buying process
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- Quality of repair
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- Overall facilities
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your wonderful feedback! We’re so pleased to hear that Steve West in our Finance Department at Schepel Cadillac provided you with such a positive experience. It’s great to know he was kind, thorough, and efficient while helping you choose the right protection plan for your Cadillac. We’re especially glad he took the time to clearly explain your options and ensure your needs were well taken care of throughout the process. We truly appreciate your recommendation and your kind words about Steve’s professionalism and customer service. Thank you for choosing Schepel Cadillac, and we look forward to serving you again in the future! Sincerely, The Schepel Cadillac Team
I opdered a Cadillac Escalade from Schepel a year ago. When the vehicle came in they sold it to someone else, but told me "the factory cancelled the order", then when the second vehicle arrived they sold it out from under me again while my financing was getting approved. I called Ryan the day before and told him the credit union would have the funds the next day. Ryan Van Prooyen salt it any way. Ryan Van Prooyen and Schepel Cadillac are completely unethical.
I opdered a Cadillac Escalade from Schepel a year ago. When the vehicle came in they sold it to someone else, but told me "the factory cancelled the order", then when the second vehicle arrived they sold it out from under me again while my financing was getting approved. I called Ryan the day before and told him the credit union would have the funds the next day. Ryan Van Prooyen salt it any way. Ryan Van Prooyen and Schepel Cadillac are completely unethical.
- Customer service
- 1.0
- Buying process
- 1.0
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
Thank you for sharing your review with us. We are sorry to hear that you did not enjoy your experience at Schepel Cadillac. Our dealership is known for an impeccable reputation for ethics and transparency, and we are sorry that you do not feel that way. Thank you for your review and we wish you success in your search for your next vehicle.
My overall experience at Schepel Cadillac was outstanding. The service and customer service was outstanding.
My overall experience at Schepel Cadillac was outstanding. The service and customer service was outstanding.
- Customer service
- 1.0
- Buying process
- 1.0
- Quality of repair
- 1.0
- Overall facilities
- —
- Overall experience
- 1.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
The quality of service that I received was excellent.
The quality of service that I received was excellent.
- Customer service
- 5.0
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
People were cere informative and nice to me.Please thank you team again. Thank you
People were cere informative and nice to me.Please thank you team again. Thank you
- Customer service
- 4.0
- Buying process
- —
- Quality of repair
- 5.0
- Overall facilities
- 5.0
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Service Department always offers excellent service. Mike Eaton is the best!
Service Department always offers excellent service. Mike Eaton is the best!
- Customer service
- 5.0
- Buying process
- —
- Quality of repair
- 5.0
- Overall facilities
- 5.0
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Took in all 4 of my vehicles. Service was completed in a timely manner. Excellent service department. Mike Eaton is the best service consultant.
Took in all 4 of my vehicles. Service was completed in a timely manner. Excellent service department. Mike Eaton is the best service consultant.
- Customer service
- 5.0
- Buying process
- —
- Quality of repair
- 5.0
- Overall facilities
- 5.0
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
This is my second Certified Used Cadillac from Schepel and I couldn't be happier! I was already familiar with the dealership, but I can never get over the lengths they go to to treat their customers well. Recently I used Cadillac Roadside Assistance, and that was as professional as all their services at the dealership are. And it certainly makes a lone driver feel safe on the roads.
This is my second Certified Used Cadillac from Schepel and I couldn't be happier! I was already familiar with the dealership, but I can never get over the lengths they go to to treat their customers well. Recently I used Cadillac Roadside Assistance, and that was as professional as all their services at the dealership are. And it certainly makes a lone driver feel safe on the roads.
- Customer service
- 5.0
- Buying process
- 5.0
- Quality of repair
- 5.0
- Overall facilities
- 5.0
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
They are professional, friendly, caring and the entire dealership is spotless! I love this place!!!
They are professional, friendly, caring and the entire dealership is spotless! I love this place!!!
- Customer service
- 5.0
- Buying process
- —
- Quality of repair
- 5.0
- Overall facilities
- 5.0
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
This was the easiest car buying experience that I have ever had. Plus the staff, from sales to service is so professional and courteous! I love this dealership!
This was the easiest car buying experience that I have ever had. Plus the staff, from sales to service is so professional and courteous! I love this dealership!
- Customer service
- 5.0
- Buying process
- 5.0
- Quality of repair
- 5.0
- Overall facilities
- 5.0
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase