Reviews
I'm always satisifed with my experience at Palmer DCJR.
I'm always satisifed with my experience at Palmer DCJR. Thew service team of Kime Keyes and Ryan Hooper are awesome!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for the awesome feedback, Mark! We're thrilled to hear that you had such a great experience with Kime and Ryan. They truly are dedicated to providing top-notch service. We appreciate your support and look forward to seeing you again!
Its clean, most of the people are friendly, the service
Its clean, most of the people are friendly, the service wait time is very reasonable
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- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
Belinda, thank you for your feedback! We're glad you found our space clean and our team friendly. We’re always looking to improve, so if there’s anything specific you think we could do better, we’d love to hear it. Your insights are invaluable to us!
Jim was wonderful to work with.
Jim was wonderful to work with. He went out of his way to help ahead of time so we weren’t stuck in the dealership for hours.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you, Gretchen! We're thrilled to hear about your positive experience with Jim. Our team always strives to make the process smooth and efficient for our customers. Your feedback means a lot to us!
It was professional.
It was professional. They took pictures of the issues i was worried and suggested what needs to be done. There was no pressure dping it at all. Really liked that.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for your fantastic review, Faradil! We're thrilled to hear you had a positive experience with our team. Our goal is to provide professional and pressure-free service, and we're glad we met your expectations. Your feedback means a lot to us!
The service at Palmer is always good!
The service at Palmer is always good! Interesting though... I started getting a squeek in my Perfomance Exhaust engagement and recommendation is extensive replacement of exhaust parts. However, one of the service writers shared that the squeek is common and that white lithium grease will fix it. $6 later the squeek was gone. Not sure why the service tech in the back couldn't have applied the grease...
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for the fantastic review, Mark! We're glad to hear the grease did the trick for your exhaust. We appreciate your feedback on the service experience and will make sure to share your thoughts with the team. Your insights help us improve!
The registration for my car was done wrong and I was over
The registration for my car was done wrong and I was over charged. I let them know on the phone and in writing and have not received a response or a refund. In addition I have not received a refund for a refundable deposit . I have reached out many times over the last month with no success
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
We are so sorry for the delays in communication. We want to have the opportunity to speak with you directly, and find the best solution to this matter. Thank you for bringing this to our attention. Sincerely, Nick Barron, General Sales Manager, nick@palmerdcj.com
We have spoken on this prior to the review, I also reached via text and email several times. So far, there has been no resolution provided
I’ve been bringing my 2018 Jeep Compass here for service
I’ve been bringing my 2018 Jeep Compass here for service since I got it, and once again, the team delivered. They’re consistently helpful, efficient, and transparent — communication is one of their biggest strengths. It’s a hardworking, dedicated group that I genuinely trust, and although I don't live in Alpharetta anymore, it’s worth the drive every time to have my car serviced by them.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're thrilled to hear about your positive experiences with our team. Your trust means the world to us, and we appreciate you making the drive for your Jeep Compass service. We look forward to continuing to provide top-notch care for your vehicle!
I had a lot of various service needs to be done and they
I had a lot of various service needs to be done and they handled everything promptly and properly. Great experience and will return for regular and unscheduled service. I also used them for my after market upgrades to my wrangler and they did an OUTSTANDING job at a great price.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We’re thrilled to hear about your positive experience! It’s great to know our team met your needs and delivered outstanding results for your Wrangler upgrades. We look forward to welcoming you back for your regular and unscheduled service. Thank you for your support!
My sales associate and finance manager worked quickly and
My sales associate and finance manager worked quickly and at the same time had great attention to detail.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thanks, Daniel! We're thrilled to hear that our team provided you with quick service and careful attention to detail. Your satisfaction is our priority, and we appreciate your positive feedback!
A great place to buy your Jeep.
A great place to buy your Jeep. Austin is a great guy to work with, and he explains the features well for Jeep I was looking.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for the awesome review, Sam! We're thrilled to hear you had a great experience with Austin. He truly knows his stuff and loves helping customers find their perfect Jeep. We appreciate your support and hope you enjoy your new ride!