Reviews
Great in and out while I waited super duper dealership in
Great in and out while I waited super duper dealership in greater atl area now
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for the fantastic feedback! We're thrilled to hear you had a smooth experience at our dealership. Your support means a lot to us, and we look forward to serving you again in the future!
Palmer Dodge was excellent as far as customer service and
Palmer Dodge was excellent as far as customer service and product. Stage 2 was in and out same day and I have referred this dealership to all my friends!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Wayne, thank you for the fantastic feedback! We're thrilled to hear about your positive experience with our customer service!
Terrible service.
Terrible service. One of the mechanics xxxx in my trunk and called me gay. I’m never coming back here again. Thanks Belinda
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Hi there, we're concerned by your review, and we want to speak with you directly so we can learn more about your experience. When you have a moment, please reach out to us. Sincerely, David Keller, Service Manager, service@palmerdcj.com
I was promised a refund on tow charges.
I was promised a refund on tow charges. The maintenance Mgr ignored this. So palmer basically stole $150 from me
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
We're sorry to hear about your experience. This isn’t the level of service we aim to provide. We hope to have the opportunity to speak with you directly so we can learn more about this matter and provide you with the best solution. Sincerely, David Keller, Service Manager, service@palmerdcj.com
Mr Lee and his manager were Fast, knowledgeable, helpful
Mr Lee and his manager were Fast, knowledgeable, helpful and professional. Whoever sent out paperwork was not professional, lack responsible
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- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Hi Hoa, thank you for your feedback! We're glad to hear you had a positive experience with Mr. Lee and his manager. We appreciate your input about the paperwork process and will address this to ensure a smoother experience in the future. Your insights help us improve!
we actually live within 5 miles of another Jeep Chrysler
we actually live within 5 miles of another Jeep Chrysler dealership and drive-by to additional ones in order to make the track to Palmer Dodge Chrysler Jeep Ram. However, it is well worth the time and effort as Palmer‘s Service. Staff is infinitely more knowledgeable, accommodating, and most importantly, ethical and honest.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your fantastic review! We're thrilled to hear that you find our service worth the drive. Our team's commitment to knowledge and integrity is what sets us apart. We appreciate your support and look forward to serving you again!
Kim in service is fantastic!
Kim in service is fantastic! Very responsive and helpful. Always easy to work with her and get my needs met.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for the awesome feedback, Ainsley! We're thrilled to hear that Kim made your experience so positive. Our team is dedicated to providing great service, and it's wonderful to know we're hitting the mark!
Steve and Thomas took great care of me.
Steve and Thomas took great care of me. The overall process with extremely smooth. When Tomas was out Brandon was a great help as well. Overall great team.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your fantastic review! We're thrilled to hear that Steve, Thomas, and Brandon provided you with excellent service. Our team works hard to ensure a smooth experience, and your feedback means a lot to us!
It is easy to set up a service appointment and the
It is easy to set up a service appointment and the service team members are always customer focused. I live in Brookhaven and there is a dealer within 3 miles of my home, but I still to Roswell to work with the Palmer service team.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Dan, thank you for the fantastic review! We’re thrilled to hear that you find our service team customer-focused and worth the drive. Your support means a lot, and we’re here to make every visit as seamless as possible. Looking forward to seeing you again in Roswell!
In the last 4 services I asked specifically to have
In the last 4 services I asked specifically to have crossing tire rotation and it was not done. Kept complaining about it but looks like the mechanics or some of them do not care
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- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
We sincerely apologize for the repeated oversight regarding your tire rotation requests. Your feedback is invaluable, and we’re addressing this with our team to ensure better service moving forward. Thank you for bringing it to our attention, and we appreciate your patience. Sincerely, David Keller, Service Manager, service@palmerdcj.com