Palmer Dodge Chrysler Jeep RAM

I always enjoy doing business with this dealership. They go above and beyond to make sure that you have a wonderful experience.

My compliments to Palmer for employing Rich Kinsey. Working his way through an complicated issue with my 2022 Jeep Gladiator recently, Rich did a great job of communicating with me and keeping me updated on the service department progress. As long as Rich is around Palmer...I will be as well. I know that Rich was backed up by a service department that didn't give up. My compliments to them as well.

I have been purchasing from Palmer Dodge for over 20 years. I trust them and I know they will take care of my best interest.

Service department did a fantastic job working out some pesky “electronic gremlins” in our 2017 Grand Cherokee.

I really appreciate the service team of Ryan & Kim! Kim gets my service order written and Ryan provides the needed parts! Great team!

Overall, I was really impressed with the customer service at Palmer DCJR. Friendly, helpful, communicative, and efficient. Better than what we experience with our ‘luxury brand’ vehicle service centers. 10/10

Dealership took care of replacing parts damaged from a battery install. I do need to come back for additional fixes

Very disappointing. Purchased my Rubicon from Palmer's a month ago. I wanted Rubicon with side steps because it was too tall for my kids. The sales people said parts team can help with it. They showed me options to choose from and luckily they had the side steps that I wanted in stock. They asked me if I wanted to pay out of pocket or include it in my car price deal. Decided to include in a car price -> signed a contract -> Got a new car key and made sure when we had to come back for the side steps with sales ppl -> they said "parts team will give you a call when they are available". "Sounds perfect. Give me a call anytime. Bye!". -> Waited over a week, never got a call from them. so I had to call. -> Parts team said that sales and finance team did not include the side steps in my car price by accident, so asked if I could pay $1k out of my pocket. -> I said "I could. but please double check with sales or finance if they could change the contract or do anything about it before I pay and make an appointment.". "Sure, will do". -> Never called like the last time. -> I called the sales to see how he handles it. the answer was that he was getting different answers from a manager and finance team so be would give me a call after checking with them. -> has been a week, never called again. Super irresponsible, Untrustworthy. Lack of customer service. Just need to sell their cars 💵💵💵 I'm purchasing and installing my side steps from others. Never going back to Palmer's.

Great buying experience. Professional, courteous staff. Love my new vehicle. And Palmer did not waste my time trying to upsell me nitrogen in my tires or that kind of thing. Mike took care of me.

Individuals working in the service department lacked basic customer service skills. They were unfriendly and curt in their interactions and explanations. I was not kept up-to-date on the progress of my vehicle, rather I had to continually reach out for updates. Overall experience was unpleasant.