Reviews
The team at Palmer is always so helpful and do great work
The team at Palmer is always so helpful and do great work - especially David in the service center!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Camden, thank you for the kind words! We're thrilled to hear that you had a positive experience with our team at Palmer. We will be sure to pass along your appreciation to David in the service center. We look forward to serving you again in the future!
The associates at Palmer worked with me to resolve my
The associates at Palmer worked with me to resolve my issue. They communicated effectively and I was very pleased with the end result!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Richsal, we are thrilled to hear about your positive experience with our associates at Palmer! Effective communication and customer satisfaction are our top priorities. Thank you for taking the time to share your feedback, we appreciate your support!
Very professional.
Very professional. Kim in service took good care of us. They had our Rubicon serviced and the recall completed ahead of schedule. I recommend the Palmer Dealership for maintenance and repairs on your Jeep. Good, friendly people. Doc
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the positive feedback, Doc! We're thrilled to hear that Kim provided you with excellent service and that we were able to complete your Rubicon's maintenance ahead of schedule. We appreciate your recommendation and look forward to serving you again at Palmer Dealership.
I was charged for a service I received but did not
I was charged for a service I received but did not request and the coupon I brought in for $15.00 off was not applied to the bill. However, I am told that these things will be corrected when I come in next week for new tires. Other than that, your service is always top notch! Multiple people in your organization have been awesome!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your feedback with us. We apologize for the oversight regarding the service charge and coupon, but we are glad to hear that everything will be corrected during your next visit. We appreciate your continued support and look forward to seeing you again soon!
I arrived at 7:30 am to have my car serviced.
I arrived at 7:30 am to have my car serviced. Andrea the employee who greeted me was attentive, professional and answered all my questions. I will recommend Palmer to all my friends.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your positive experience with Andrea. We're thrilled to hear that she provided you with excellent service. We appreciate your recommendation and look forward to serving you and your friends in the future. Thank you for choosing us!
Great customer service, good price, easy process.
Great customer service, good price, easy process. Beautiful jeeps and great selection available! Thank you!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Jenifer! Thank you so much for your kind words! We are thrilled to hear that you had a positive experience with us. We strive to offer excellent customer service and a wide selection of vehicles at competitive prices. We appreciate your feedback and hope to see you again soon!
Timely service for the completion of my card oil change.
Timely service for the completion of my card oil change. Kimberly provided excellent service during my check in.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your positive experience with us! We are thrilled to hear that Kimberly provided excellent service during your visit. We strive to provide timely service and exceptional customer care. We look forward to serving you again in the future.
My oil change appointment was for 7:30 am and yet my car
My oil change appointment was for 7:30 am and yet my car was not ready until after 12:00.
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- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
We're sorry to hear about your experience with the delayed oil change appointment. We apologize for the inconvenience this caused you. Your feedback is valuable to us and we will work on improving our service to ensure this does not happen again in the future. Thank you. Sincerely, David Keller, Service Manager, service@palmerdcj.com
Kim provided excellent service.
Kim provided excellent service. The work was done on time as promised. However, the cost was high.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Hi Randy, thank you for taking the time to share your feedback. We're glad to hear that Kim provided excellent service and completed the work on time. We appreciate your input on the cost and will take that into consideration for future improvements.
I was able to get right in without delay.
I was able to get right in without delay. The staff were friendly and professional
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Tom, thank you for sharing your experience! We're thrilled to hear that you had a seamless visit with our friendly and professional staff. We appreciate your kind words and hope to see you again soon!