Reviews
I felt our salesman, Edwin, was knowledgeable about the
I felt our salesman, Edwin, was knowledgeable about the cars and intent on my finding what I wanted. When I gave him a reasonable price range, he helped me to stick in it. This is my second Dodge and I would likely buy another Dodge there again.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Jim, thank you for sharing your positive experience with Edwin at our dealership. We are thrilled to hear that he provided excellent service and helped you find the perfect Dodge within your price range. We appreciate your loyalty and look forward to assisting you with your future car purchases.
Rich was amazing!
Rich was amazing! My truck was needing a lot of minor things done. It was done within a good amount of time and ran amazing afterwards
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Phillip, thank you for sharing your positive experience with Rich! We're thrilled to hear that he was able to take care of all the minor issues with your truck efficiently and effectively. We appreciate your feedback and look forward to serving you again in the future!
Customer service is great, quick oil change, I am not
Customer service is great, quick oil change, I am not very happy with the service provided by phone to book the appointment because she was trying to rush the phone call and gave me the wrong information.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Felipe, thank you for sharing your feedback with us. We're glad to hear that you had a great experience with our customer service and quick oil change. We apologize for any inconvenience caused during the booking process and will address this issue with our team. Thank you for bringing this to our attention.
Palmer Dodge is my go-to service for my Jeep.
Palmer Dodge is my go-to service for my Jeep. Their communication is great throughout the process.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Jeanette! Thank you for choosing Palmer Dodge as your go-to service for your Jeep. We're thrilled to hear that you appreciate our communication efforts. We strive to provide excellent service to all our customers. We look forward to serving you again in the future!
The service was fantastic from sales to your financial
The service was fantastic from sales to your financial team. I am very happy with the total experience.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
David, thank you for the glowing review! We're delighted to hear that you had a fantastic experience with our sales and financial teams. It's our goal to provide top-notch service, and we're thrilled that we hit the mark for you. We appreciate your feedback and look forward to serving you again.
Edwin (Sales), Chris (Finance), and Ryan (Service) did a
Edwin (Sales), Chris (Finance), and Ryan (Service) did a great job through our vehicle purchase and service process. They did a great job overall with their communication.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for the kind words! We're thrilled to hear that Edwin, Chris, and Ryan provided excellent communication throughout your vehicle purchase and service process. We appreciate your feedback and look forward to serving you again in the future!
The communication from the service department was
The communication from the service department was terrible on a question I had about a fee on my bill. Over a week later I finally seen the service manager to answer the question and he supposedly put a credit on my bill but then I tried to use the credit on a purchase in parts and they didn’t see the credit on my account. Needless to say at this point the communication is in the tank. I worked at dealers in the automotive industry for 38 years I know a little bit about what I’m talking about this is inexcusable. And the last dealer I worked at if I’d have done this he’d be having a meeting with me big time cause he was all about customer service and doing the right thing the first time especially doing what you say you’re going to do for a customer.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
We want to make sure we answer any and all questions you might have, and we're so sorry for any inconvenience you experienced! This is not how we want our valued customers to feel after visiting our dealership, and we hope to have the opportunity to make things right. Sincerely, David Keller, Service Manager, service@palmerdcj.com
Well I’d like for the credit to be on my account as I was told as I’ll be back to pick up a part when it comes in. So I’d like to use it on that purchase and I plan on doing busy there as I bought my vehicle there pls your close to where I live.
I had a very good experience getting my vehicle serviced
I had a very good experience getting my vehicle serviced at Palmer Chrysler Jeep Ram. The service rep/advisor (Andrea Paz) was very knowledgeable and efficient in arranging Uber transportation to and from my home while my vehicle was being worked on. She was more than accommodating in granting a military discount to reduce the total cost of my service visit. Thank you, Andrea!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Darven, thank you so much for sharing your positive experience at Palmer Chrysler Jeep Ram! We're thrilled to hear that Andrea provided top-notch service and made sure you were well taken care of. We appreciate your feedback and thank you for your service.
Had a great experience here and was in and out fairly
Had a great experience here and was in and out fairly quickly. all things considered.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi Briana! Thank you for sharing your experience with us, we're thrilled to hear that you had a great visit and that our service was efficient for you. If there's anything else we can do to make your next visit even better, please let us know.
Staff was very nice and helpful when choosing car
Staff was very nice and helpful when choosing car packages and finance plans. And thanks to Karim for all the help.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing your positive experience with us! We're thrilled to hear that our staff, especially Karim, provided excellent service in helping you choose the right car package and finance plan. We appreciate your feedback and look forward to serving you again soon.