Palmer Dodge Chrysler Jeep RAM

The service team and my advisor Kimberly in particular do a great job of meeting any need I have with my vehicle!

Everyone is so wonderful. They answered all my questions and were very thorough. My car was exceptionally clean when I picked it up.

My vehicle was serviced at Palmer Dodge. The technician scratched the paint and tried to cover it up with touch up paint. When asked by the service advisor he admitted to it. At first, the service manager was willing to get it fixed using a local body shop. The shop in question cuts corners and does not do quality work. I submitted estimates from a body shop I wanted the vehicle to be repaired at. They refused. They said I would be contacted by their insurance company for repairs. That never happened. Now the service manager said they will pay the bill only if I jump through hoops and make sure they get photo documentation of the repair process. The damage was done there and they need to pay the bill. I should not have to be inconvenienced.

Scheduling was easy. Service (oil change) faster than expected. No attempts to sell other services (which I appreciate). Waiting area is clean and nice. Very positive experience.

I purchased a vehicle from Palmer in March of 2024. The dealership refuses to respond me or the BBB via phone or email to resolve an issue with a vehicle purchased over the internet. Avoid this dealership, especially for internet sales.

My salesman, Tony, was great. Really enjoyed talking with him. He sold the car without even selling it. He just exudes honesty and genuineness. My points of dissatisfaction are as follows: 1) I paid cash for the car, and as soon as the manager realized I was paying cash, he jacked the price up $1000. 2) I couldn't learn the cost of the extended warranty until I'd committed to buying the car--manager said it was a procedural thing--finance covers warranties. 3) My bank has a limit on the amount that can be charged on a debit card. It was too late to go get a certified check by the time the deal was closed. I had already tendered my trade-in, and I asked if the dealership would cover an uber for me to go home and return the next day with a certified check. They wouldn't do the uber, which I thought was odd given the service department always covers ubers when I bring cars for service. In the end, they allowed me to run my debit card for as much as the bank would authorize and complete the transaction the next day (as long as I left my Amex number---LOL). This resulted in a $5000 balance which I called and had run early the next morning. I found management's treatment of me during this portion of the sale a little uncomfortable--like they believed I was shady. Given this is the third new car I've purchased from Palmer, and that I had just paid $3000 for service on my trade-in, I felt they had no reason to doubt I would return with the balance. I've purchased new cars from other dealers where I came back the next day with the whole deposit (Subaru, Ford...) My final point is management pulled my credit report even though I paid for the car in cash. This is pretty minor, but it was an unnecessary hard inquiry.

The service was excellent! I really appreciate the follow up and the personal attention to my car. I would definitely recommend this service department! Thank you again for the excellent service!

Everyone was really nice and very helpful. I will definitely refer more people to this dealership. Great experience

Salesman was very knowledgeable about Jeeps. He was very helpful in finding what I wanted.

Very satisfied with the professional support I received from the Service Department. Louis was very knowledgeable about my Jeep Grand Cherokee's ac problem. Kept me informed of necessary repairs, parts, and cost. Always courteous and respectful. Thanks