Reviews
Quick and easy to deal with.
Quick and easy to deal with. Very knowledgeable. Will definitely return in the future. A
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the positive feedback! We're thrilled to hear that you found our service quick, easy, and knowledgeable. We can't wait to welcome you back in the future. If you have any other questions or need assistance, feel free to reach out.
I recently had to have both of my exhaust manifolds
I recently had to have both of my exhaust manifolds replaced on my 2021 Ram Limited 1500. I have less than 70k miles on my truck and it's been immaculantly taken care of. Though I'm not impressed that I had to have the repairs done, that's not Palmer Dodge's fault. Kim in Palmer Dodge's service department took great care of me. Not only did she take good care of me and my truck, but she was also able to get me a considerable discount as a courtesy on the services rendered. I really appreciated Kim. She kept me informed, was empathetic to my situation, and took care of the repair in a professional and timely manner. Thank you Palmer Dodge, and a special thanks to Kim in their service department. Sincerley, Tom McConahay - Canton, GA
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Tom, we're thrilled to hear about your positive experience with Kim in our service department. We're sorry for the inconvenience of the repairs, but we're glad Kim was able to take great care of you and your truck. Thank you for choosing Palmer Dodge!
Requested key fob check,signed me up for diagnostic
Requested key fob check,signed me up for diagnostic electrical, for 200.00 dollars. They called to say it is the key fob. I was then charged 20.00 for epa compliance. Why? The car sat on lot for 3 days, would not even rinse dust off car. When I went to start car my screen black they reset. I was really disappointed in the service and interaction with employees.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Hello, we're sorry to hear about your disappointing experience. We strive to provide transparent and efficient service, and it sounds like we fell short here. Your feedback is important to us, and we will address these issues internally to ensure they don't happen again. Thank you for bringing this to our attention. Sincerely, David Keller, Service Manager, service@palmerdcj.com
They were able to work my oil change in without an
They were able to work my oil change in without an appointment and had me out of there within the time they told me
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're thrilled to hear about your positive experience with our service! Providing efficient and convenient service is our priority. Thank you for choosing us for your oil change needs. We look forward to serving you again in the future.
Aaron was great to work with from start to finish.
Aaron was great to work with from start to finish. Communication was great since we were traveling from out of state to purchase. Was an awesome experience. Would highly recommend. Aaron and Palmer Jeep.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi there, thank you for taking the time to share your positive experience with Aaron and Palmer Jeep! We're thrilled to hear that you had a great experience purchasing from out of state. We appreciate your recommendation and hope to see you again in the future.
The dealer has started charging a fee for credit cards.
The dealer has started charging a fee for credit cards. Additionally, they forgot to torque my lug nuts. I only found out because I stopped at the parts department on my way out from picking up my Jeep, and a tech came over with a torque wrench. If I hadn’t stopped for parts, they would not have correctly rotated the tires.
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- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
Hi Chase, thank you for sharing your feedback with us. We apologize for the inconveniences you experienced with us. We appreciate you bringing this to our attention and will address these issues internally to ensure a better experience for our customers. Sincerely, David Keller, Service Manager, service@palmerdcj.com
My purchasing experience at Palmer Dodge was definitely a
My purchasing experience at Palmer Dodge was definitely a 10 out of 10. They insisted I drive multiple jeeps until I was satisfied with my choice. The staff was very friendly and interested in my satisfaction.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Elleby, thank you for sharing your positive experience at Palmer Dodge! We are thrilled to hear that our staff went above and beyond to ensure your satisfaction. We appreciate your feedback and look forward to serving you again in the future.
I could see the inventory online and then had a very
I could see the inventory online and then had a very seamless experience of going in and buying the car
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for sharing your positive experience with us! We're thrilled to hear that you found our online inventory helpful and that your in-person visit was seamless. We appreciate your feedback and look forward to serving you again in the future.
The service team and my advisor Kimberly in particular do
The service team and my advisor Kimberly in particular do a great job of meeting any need I have with my vehicle!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Danielle, thank you so much for sharing your positive experience with our service team, especially with Kimberly. We are thrilled to hear that we were able to meet your needs with your vehicle. We truly appreciate your feedback and look forward to serving you again in the future.
Everyone is so wonderful.
Everyone is so wonderful. They answered all my questions and were very thorough. My car was exceptionally clean when I picked it up.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Taylor, thank you for sharing your positive experience with us! We're thrilled to hear that our team provided excellent service and that your car was exceptionally clean. We appreciate your feedback and look forward to serving you again in the future.