Reviews
I had a terrible experience with Nissan of Downtown LA.
I had a terrible experience with Nissan of Downtown LA. I feel completely deceived. The dealership made a misleading contract in which, due to their own error, they listed the wrong model of the truck I purchased. When I discovered the issue in the paperwork, I went back to the dealership immediately. They brushed it off like it was nothing. After I stated I would take legal action, they sent me a signed letter canceling the contract and instructing me to return the vehicle. But when I followed their instructions and brought the truck back, they told me everything was fine and refused to honor the cancellation. The entire process was incredibly unprofessional. José Escobar, the person who handled my contract, provided awful service. I hope my legal action results in serious consequences for this type of dishonest behavior.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Hi JM, I'm truly sorry about your frustrating and unprofessional experience. This is not what we strive for at all, and I'd like the chance to speak with you about this in more detail. Please reach out to me at your earliest convenience, thank you. Frank Pestano - General Manager - frankpestano@dtlamotors.com
Ey Frank You left a comment offering to hear me out, but I emailed you a few days ago and still haven’t received any response.
Ozzy is my mechanic, he did such a great job on my
Ozzy is my mechanic, he did such a great job on my regular routine service. I will be back in the next three months I used to go to get his services in Carson, but he has been such a great representation of what it is to truly care about their clients that I was willing to travel to Downtown just to make sure my car got it's routine care from a trusted mechanic And someone who has turned into a beloved friend through Nissan.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It's wonderful to hear that Ozzy has made such a positive impact on your experience with Nissan of Downtown LA, Kalani! It's great that you trust him for your car's routine care, and we appreciate the effort you make to visit us. See you again soon!
Straight forward on time reliable fast service.
Straight forward on time reliable fast service.would recommend to friends and family.will come back again.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your positive experience with Nissan of Downtown LA! We're glad our service met your expectations and appreciate the recommendation. Looking forward to seeing you again soon!
This place is awesome especially the person who attend
This place is awesome especially the person who attend me. The service is great. HELEN is the person that I work with. I mean work on my car. She is lovely great attitude and will recommend everyone at this dealership.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're glad Helen provided you with such a positive experience at Nissan of Downtown LA! Thank you for recommending our team, and we look forward to assisting you again in the future.
They are friendly courteous and knowledgeable.
They are friendly courteous and knowledgeable. Fast service in repairs and sales and good in and out experience.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing your positive experience with us at Nissan of Downtown LA! We're glad our team provided friendly and efficient service. We look forward to seeing you again in the future!
Friendly, Professional staff, excellent service and the
Friendly, Professional staff, excellent service and the free coffee is delicious. Highly satisfied with my experience. Thank you
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It makes our day knowing you enjoyed the friendly and professional service, as well as our delicious coffee at Nissan of Downtown LA! Thank you for sharing your satisfaction with us. We look forward to welcoming you back in the future!
I love to take my car to this dealership to do service
I love to take my car to this dealership to do service they are very friendly.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're always happy to see you at Nissan of Downtown LA, Maribel! Thanks for your continued trust!
Overall my experience was great.
Overall my experience was great. The sales representative was friendly, professional and kept me updated about the status of my car repair. Even though he did levied a coupon to reduce my bill, the parts and labor were expensive.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your experience with us at Nissan of Downtown LA! We're glad your advisor provided friendly and professional service. We understand the concern about costs and appreciate your feedback on this matter. If there's anything else we can do for you, please let us know!
The best of the best in service and attention from sales
The best of the best in service and attention from sales to the workshop I recommend it
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Your recommendation means a lot to us, Henrry! Thanks for continuing to choose Nissan of Downtown LA!
Always a pleasure to have my car serviced here.
Always a pleasure to have my car serviced here. The ease and convenience of dropping my car off while I head to work makes it convenient
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
We're glad the service experience at Nissan of Downtown LA is convenient for you! We appreciate your feedback and look forward to assisting with any future needs.