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Rick Case Hyundai of Duluth

(1,336 reviews)
Visit Rick Case Hyundai of Duluth
Sales hours: 9:00am to 8:00pm
Service hours: 8:00am to 6:00pm
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Sales Service
Monday 9:00am–8:00pm 8:00am–6:00pm
Tuesday 9:00am–8:00pm 8:00am–6:00pm
Wednesday 9:00am–8:00pm 8:00am–6:00pm
Thursday 9:00am–8:00pm 8:00am–6:00pm
Friday 9:00am–8:00pm 8:00am–6:00pm
Saturday 9:00am–8:00pm 8:00am–5:00pm
Sunday 12:00pm–6:00pm Closed
2017 consumer dealer award
View 2 awards
2017 consumer dealer award 2016 consumer dealer award
New (866) 413-0519 (866) 413-0519
Used (866) 776-1250 (866) 776-1250
Service (888) 609-5766 (888) 609-5766

Reviews

(1,336 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Rick Case Hyundai of Duluth from DealerRater.

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Went to the dealership to look at the Genesis. We were...

Went to the dealership to look at the Genesis. We were not sure on which Genesis was THE car for us. Luckily, for Rick Case, we had Larry Fitzpatrick as our sales person. Larry was very knowledgeable, VERY personable, and let us experience all the models we were interested in without the high pressure sales pitch that some of the other dealerships on the area tried. After letting us experience the car our way, he extolled the virtues of each model, answering every question, even on the the most minute detail. We did not purchase when we came in for the test drive, but we were back the next day asking for Larry to sell us the car we wanted. From start to finish, Larry is a consummate professional had excellent communication (both in person and on the phone), and would not hesitate to recommend him for any future car purchases

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
2 people out of 2 found this review helpful.
Dealer response

Thank you for taking the time to share your recent experience with Rick Case Hyundai Duluth. It is always our pleasure to serve our customers. We look forward to doing business with you in the future. Welcome to the Rick Case Family!

Great overall experience. Could not be more pleased with...

Great overall experience. Could not be more pleased with the treatment and experience I had with Manish and his team! Would recommend to any new potential car buyers!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
3 people out of 3 found this review helpful.
Dealer response

Thank you for taking the time to share your recent experience with Rick Case Hyundai Duluth. It is always our pleasure to serve our customers. We look forward to doing business with you in the future. Welcome to the Rick Case Family!

New Car purchase

I would like to say that Fred Scott is the best. He worked with me and helped to drive out with a Genesis. He has been my person for some time, but this time he was the best, He listened to what I wanted an helped me to achieve my dream. I have passed out his cards and am proud to do do. Fred Scott is the best at the Duluth (Rick Case)

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for letting us know about your recent experience at Rick Case Hyundai. It is always our pleasure to serve our customers. We look forward to doing business with you in the future.

I actually went into the dealership looking to purchase...

I actually went into the dealership looking to purchase another model than I purchased. Larry Fitzpatrick was great. We talked throughout the test drive and when it came down to price he suggested another model, the Elantra. I LOVE my Elantra. I was ready to walk away because of the price and this model and price fit me better anyway. I would return to Rick Case, and Larry Fitzpatrick for my next car, or send any friend. They made the buying experience stress and hassle free! Pat B. Suwanee GA

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
2 people out of 2 found this review helpful.
Dealer response

Thank you for taking the time to share your recent experience with Rick Case Hyundai Duluth. It is always our pleasure to serve our customers. We look forward to doing business with you in the future. Welcome to the Rick Case Family!

In the past, shopping for a new car was mostly an...

In the past, shopping for a new car was mostly an unpleasant experience. I am pleased to say that Larry and this dealership made shopping for my first new car in 10 years a very nice experience. Even though I did not end up purchasing a vehicle, I would certainly recommend this dealership and Larry Fitzpatrick to anyone.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.
Dealer response

Thank you for taking the time to share your recent experience with Rick Case Hyundai Duluth. It is always our pleasure to serve our customers. We look forward to doing business with you in the future. Welcome to the Rick Case Family!

Larry Fitzpatrick is an exceptionally nice gentleman. He...

Larry Fitzpatrick is an exceptionally nice gentleman. He did his job very well. He made every effort to provide me with the best deal possible. He has kept in touch with me on a regular basis to make sure that I continue to enjoy my vehicle and if there was any thing that was needed. He is an asset to Rick Case.It is my impression that most (if not all) of his customers have become an extension of his circle of friends.This is the third vehicle that I have purchased from this dealership. Mr. Fitzpatrick earns/deserves his high ratings.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.
Dealer response

Thank you for taking the time to share your recent experience with Rick Case Hyundai Duluth. It is always our pleasure to serve our customers. We look forward to doing business with you in the future. Welcome to the Rick Case Family!

I had a great experience with Larry. He was friendly,...

I had a great experience with Larry. He was friendly, informative, patient, and listened to my needs. I would recommend him and the dealership. Am very happy with my Elantra.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.
Dealer response

Thank you for taking the time to share your recent experience with Rick Case Hyundai Duluth. It is always our pleasure to serve our customers. We look forward to doing business with you in the future. Welcome to the Rick Case Family!

Larry made our buying experience very pleasant. There...

Larry made our buying experience very pleasant. There was no pressure to purchase and he was very knowledgeable of the different cars and helpful in making our decision to purchase. The delivery of the car was as promised. Larry also introduced us to the sales manager in case we needed something and he wasn't available. Larry's follow up after the sale has been consistent and he show genuine concern about how we like our car. I have recommended this dealership and Larry to friends and will continue to do so.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.
Dealer response

Thank you for taking the time to share your recent experience with Rick Case Hyundai Duluth. It is always our pleasure to serve our customers. We look forward to doing business with you in the future. Welcome to the Rick Case Family!

I was taken care of very well at Rick Case Duluth. They...

I was taken care of very well at Rick Case Duluth. They walked me through every process and were very knowledgeable. I would definitely come back again.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
2 people out of 2 found this review helpful.
Dealer response

Thank you for taking the time to share your recent experience with Rick Case Hyundai Duluth. It is always our pleasure to serve our customers. We look forward to doing business with you in the future. Welcome to the Rick Case Family!

I am very happy with the deal I got from Rick Case. I...

I am very happy with the deal I got from Rick Case. I would recommend this dealership to anyone. I really enjoyed working with Manish. I am so so so so happy. Thank you very very much.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
2 people out of 2 found this review helpful.
Dealer response

Thank you for taking the time to share your recent experience with Rick Case Hyundai Duluth. It is always our pleasure to serve our customers. We look forward to doing business with you in the future. Welcome to the Rick Case Family!