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Rick Case Hyundai of Duluth

(1,336 reviews)
Visit Rick Case Hyundai of Duluth
Sales hours: 9:00am to 8:00pm
Service hours: 8:00am to 6:00pm
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Sales Service
Monday 9:00am–8:00pm 8:00am–6:00pm
Tuesday 9:00am–8:00pm 8:00am–6:00pm
Wednesday 9:00am–8:00pm 8:00am–6:00pm
Thursday 9:00am–8:00pm 8:00am–6:00pm
Friday 9:00am–8:00pm 8:00am–6:00pm
Saturday 9:00am–8:00pm 8:00am–5:00pm
Sunday 12:00pm–6:00pm Closed
2017 consumer dealer award
View 2 awards
2017 consumer dealer award 2016 consumer dealer award
New (866) 413-0519 (866) 413-0519
Used (866) 776-1250 (866) 776-1250
Service (888) 609-5766 (888) 609-5766

Reviews

(1,336 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Rick Case Hyundai of Duluth from DealerRater.

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I traded in a Hyundai Elantra 2007 with more than 130K...

I traded in a Hyundai Elantra 2007 with more than 130K miles on it to the dealership. I wasn't expecting to get the kind of deal that I did, so to say that I was pleasantly surprised is an understatement. I worked with Fred Scott; stand up guy and easy to talk to. He understood where we were coming from and what we needed. I'd highly recommend anyone that's doing a trade in and looking for a good deal to check this place out.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

In over twenty-five years of buying new cars, Ronald...

In over twenty-five years of buying new cars, Ronald Adamson has provided the most professional and intelligent approach to working with clients that we have ever experienced. The art of listening is often lost in this industry. The tendency to confuse or oversell is common. Ronald was patient. He heard our concerns, addressed them exactly as we had asked and then provided options that were both insightful and appropriate. He stayed focused on our business and stayed respectful of our time constraints during the negotiation. We will recommend that others in the search for quality cars seek out Ronald's assistance as we are confident that they will have a similar experience...

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

What a great experience at an auto dealership. Took care...

What a great experience at an auto dealership. Took care of most everything online before I arrived. Everything was ready and the purchase was a pleasnt experience. Reginald Scales was very efficient and knowledgable.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Reiginald Scales,(and the whole dealership) was pleasant,...

Reiginald Scales,(and the whole dealership) was pleasant, thoughtful and professional. I appreciated the time they spent helping me with the purchase. Also, love the car!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

He is very kind and really helpful to customer. Even I...

He is very kind and really helpful to customer. Even I took a lot of his time, he never looked tired of it. If my friend want to buy a car, I highly recommend him.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Very friendly very supportive very knowledgeable very...

Very friendly very supportive very knowledgeable very patient dealer. Had multiplc car options. Closing manager was knowledgeable. Cold water in the waiting room. Compeitive price. The only thing annoying is this review.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

your finance manager Deshannon is a rip off.! I signed a...

your finance manager Deshannon is a rip off.! I signed a paper that read the car could be returned within 30 days as long as I didn't go over 1000 miles. Well I returned the car because they could secure financing within my budget but kep calling me back to sign paperwork. I returned the car because I could not afford the payments after the third time of them redoing my paperwork. They kept my deposit and said I went over the mileage? But I didn't because I don't even drive 1000 miles in a months time. He is a cheat and is very rude!

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Grey Fenn was very friendly and went out of his way to...

Grey Fenn was very friendly and went out of his way to find me the car I was looking for. He made every effort to secure, prepare and facilitate delivery of the car in a timely matter, I would highly recommend him and I will request his services again on my next car purchase.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Purchasing a vehicle at Rick Case Hyundai was a pleasant...

Purchasing a vehicle at Rick Case Hyundai was a pleasant experience. Reginald Scales, my sales person along with Derrwin (his manager) were very professional, exepited the buying process, and were very friendly. Often times buying a new car can be a long drawn out process, but not at Rick Case; they were there to serve me and wanted to make sure that I was a satisified customer. Thank you Rick Case and its employees for the great pleasure of doing business with you and I would recommend anyone to go see the team at Rick Case for their new vehicle! Tamara

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
1 person out of 1 found this review helpful.

We have used Rick Case Hyundai previous to our new...

We have used Rick Case Hyundai previous to our new purchase of a 2012 Sonota. Mike Green was our original sales person and we love the way he has kept in contact with us over the years. Great customer service both in sales and service. I would highly recommend this dealership as well as Mike Green.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.