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Rick Case Hyundai of Duluth

(1,336 reviews)
Visit Rick Case Hyundai of Duluth
Sales hours: 9:00am to 8:00pm
Service hours: 8:00am to 6:00pm
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Sales Service
Monday 9:00am–8:00pm 8:00am–6:00pm
Tuesday 9:00am–8:00pm 8:00am–6:00pm
Wednesday 9:00am–8:00pm 8:00am–6:00pm
Thursday 9:00am–8:00pm 8:00am–6:00pm
Friday 9:00am–8:00pm 8:00am–6:00pm
Saturday 9:00am–8:00pm 8:00am–5:00pm
Sunday 12:00pm–6:00pm Closed
2017 consumer dealer award
View 2 awards
2017 consumer dealer award 2016 consumer dealer award
New (866) 413-0519 (866) 413-0519
Used (866) 776-1250 (866) 776-1250
Service (888) 609-5766 (888) 609-5766

Reviews

(1,336 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Rick Case Hyundai of Duluth from DealerRater.

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Friendly and Knowledgeable

Emmanuel was very friendly and helpful in assisting me with selecting my first car! I would most definitely recommend this dealership as well as Emmanuel to anyone who wants their minds put at ease while purchasing a car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience on your recent visit to Rick Case Hyundai Duluth. It is always our pleasure to serve our customers. We look forward to doing business with you in the future. Welcome to the Rick Case family! Our Customer, Our Friend. Sincerely, Bryan Seagraves General Manager Rick Case Hyundai Duluth

Good experience with the F andI guy .

I was bounced from 1sales person to another. That was not a big issue for me but would prefer to work with same person from start to finish

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience. We appreciate your time and effort in providing feedback.

excellent service

I took my car in to be looked at because my engine light turned on. Paul, one of the service advisors, thoroughly explained the whole process in detail including the costs of everything so that I wouldn't have any surprise bills at the end. He ordered the part for me very fast and got it in the very next day. Excellent customer service! Highly recommended

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Dorian, Thank you for providing that positive feedback. It was our pleasure to serve you and we look forward to working with you again! -Rick Case Hyundai Duluth

Great Service from Salesman Jamel Mitchum

I highly recommend this dealership! I recently had a great experience there. My salesperson, Jamel Mitchum was a real pleasure to do business with. He made sure all of my expectation were meet and I left feeling positive about my purchase and I am glad I made the choice to check this place out.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Tiffany, Those kind words are greatly appreciated! We take pride in providing our customers with the best car-buying experience possible. Come back and see us! -Rick Case Hyundai Duluth

Great service

My car buying experience was great, I would recommend Jamel Mitchum as the sales rep if you want your experience the best overall

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Joshua, Thank you so much for those kind words! It was our pleasure in assisting you and hope to see you again soon! Thanks again! -Rick Case Hyundai Duluth

Service Department

I have been going to Rick case Duluth for service for over a year. I have two vehicles. I heave dealt with Jennifer Osborn as my service adviser and she has done a fantastic job of servicing my vehicle and recommend the necessary service. Jennifer is always very pleasant and great on follow up. Jennifer is one of the reason I continue to go to Rick Case for service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience on your recent visit to Rick Case Hyundai Duluth. It is always our pleasure to serve our customers. We look forward to doing business with you in the future. We are glad that you are a part of the Rick Case family! Our Customer, Our Friend. Sincerely, Tammy Baker Service Director Rick Case Hyundai Duluth

Great Oil Change Service

Thank you Rick Csse Hyundai of Duluth for a great oil change experience. Dionnie Bolera is very nice. I appreciate the friendliness of the staff.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience on your recent visit to Rick Case Hyundai Duluth. It is always our pleasure to serve our customers. We look forward to doing business with you in the future. We are glad that you are a part of the Rick Case family! Our Customer, Our Friend. Sincerely, Tammy Baker Service Director Rick Case Hyundai Duluth

Where to buy a new car

Comfort: 5 out of 5 5 out of 5 Performance: 5 out of 5 5 out of 5 Exterior Styling: 5 out of 5 5 out of 5 Interior Design: 5 out of 5 5 out of 5 Value for the Money: 5 out of 5 5 out of 5 Reliability: 5 out of 5 5 out of 5 "I just bought a new Hyundia Equus from Rick Case Hyundia. First and most important to me was the salesmanship. My sales associate was Ace Antoine. His expertise and customer oriented experience was the best I ever had. Everything about this luxury car was explained in detail. He never left my side until I got an answer. It was just plain fun to buy a car from him and a great dealership like Rick Case Hyundia. 3190 Satellite Blvd, Duluth, GA 678-258-2617. He negotiated the best deal ever. I got what I wanted and he worked late to deliver on time. A great Salesman by any standard." I would recommend this vehicle to a friend: Yes This vehicle was purchased: New Primary use for this car: Having fun

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for sharing your experience on your recent visit to Rick Case Hyundai Duluth. It is always our pleasure to serve our customers. We look forward to doing business with you in the future. Welcome to the Rick Case family! Our Customer, Our Friend. Sincerely, Bryan Seagraves General Manager Rick Case Hyundai Duluth

Professional and trustworthy

Richard was extremely helpful navigating a trade in on a new car with me. I have had good experiences with both the service department and the sales department at this dealership and I would recommend Richard for his knowledge, patience and professionalism. He is a great guy working on a great team for a great dealership. Pat

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience on your recent visit to Rick Case Hyundai of Roswell. It is always our pleasure to serve our customers. We look forward to doing business with you in the future. Welcome to the Rick Case family! Our Customer, Our Friend. Sincerely, Will Barnes General Manager Rick Case Hyundai of Roswell

superb service

Tony Park in service is an asset to Rick Case. He goes above and beyond every time. I wont take my car anywhere else.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you for sharing your experience on your recent visit to Rick Case Hyundai Duluth. It is always our pleasure to serve our customers. We look forward to doing business with you in the future. We are glad that you are a part of the Rick Case family! Our Customer, Our Friend. Sincerely, Tammy Baker Service Director Rick Case Hyundai Duluth