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Rick Case Hyundai of Duluth

(1,336 reviews)
Visit Rick Case Hyundai of Duluth
Sales hours: 9:00am to 8:00pm
Service hours: 8:00am to 6:00pm
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Sales Service
Monday 9:00am–8:00pm 8:00am–6:00pm
Tuesday 9:00am–8:00pm 8:00am–6:00pm
Wednesday 9:00am–8:00pm 8:00am–6:00pm
Thursday 9:00am–8:00pm 8:00am–6:00pm
Friday 9:00am–8:00pm 8:00am–6:00pm
Saturday 9:00am–8:00pm 8:00am–5:00pm
Sunday 12:00pm–6:00pm Closed
2017 consumer dealer award
View 2 awards
2017 consumer dealer award 2016 consumer dealer award
New (866) 413-0519 (866) 413-0519
Used (866) 776-1250 (866) 776-1250
Service (888) 609-5766 (888) 609-5766

Reviews

(1,336 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Rick Case Hyundai of Duluth from DealerRater.

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Sales was excellent

Experience with the Sales person was out-standing. I would have rated him all 5 Stars! Experience with Finance was not as out-standing. I was disappointed that my signed proposal paper stated that my first payment would be due in 45 days, yet when signing the contact, it showed 30 days. When questioning finance, he advised that the computer just sets it at 30 as a default and that if he re-did the contact, it would cost us more money a month to change it. I didn't care for this and next time, I will walk away from a deal for something like this. Looking back, I should have given more of a protest, but just wanted the long process to finally be over. I do love my car, but don't feel that what we signed for was followed through. That was no fault of the Sales person. He did his job very well.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does not recommend this dealer
  • Shopped for a new car
Worked with:
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Perfect

Everything from online help, to salesman, to finance was perfect. Quick delivery. Easy purchase. I would highly recommend Sean and Richard to others, as well as purchase my next car from them.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience on your recent visit to Rick Case Hyundai Duluth. It is always our pleasure to serve our customers. We look forward to doing business with you in the future. Welcome to the Rick Case family! Our Customer, Our Friend. Sincerely, Bryan Seagraves General Manager Rick Case Hyundai Duluth

couldn't be more excited.

I am very pleased and look forward to doing more business. The. Service was great. All my expectations were met. The sales consultant were friendly and very professional. I would diffenately be sending people up there.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience on your recent visit to Rick Case Hyundai Duluth. It is always our pleasure to serve our customers. We look forward to doing business with you in the future. Welcome to the Rick Case family! Our Customer, Our Friend. Sincerely, Bryan Seagraves General Manager Rick Case Hyundai Duluth

Satisfied Customer

My experience at Duluth Hyundai was great. Ace Antoine was very helpful, friendly and professional. He made my experience very comfortable and that will be a reason why I will definitely refer Duluth Hyundai to anyone. Thank you, Francia Rengifo- Bultron

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience on your recent visit to Rick Case Hyundai Duluth. It is always our pleasure to serve our customers. We look forward to doing business with you in the future. Welcome to the Rick Case family! Our Customer, Our Friend. Sincerely, Bryan Seagraves General Manager Rick Case Hyundai Duluth

GOD SENT....

Where do I begin??? I've dealt with Rick Case Hyundai in the past. At the time, my credit was horrible and even then they managed to help get me in a decent used vehicle so I wouldn't have to settle at the BUY HERE PAY HERE lots. Fast Forward two and a half years later. My credit was in a much better place but because of the high interest rate, I was upside down in my vehicle. Elexus was initial contact. She provided me excellent customer service and assigned Emmanuel as my sales rep. I have dealt with many salesmen at many dealerships. Emmanuel was so professional, honest, and genuine. He didn't pressure me and he definitely made me happy on this journey. Dale was my finance guy, he got me a better interest rate in a brand new vehicle. Overall I am very satisfied with my car and the service I received. Emmanuel was the BEST!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience on your recent visit to Rick Case Hyundai Duluth. It is always our pleasure to serve our customers. We are happy that our great sales and finance team were able to get you exactly what you were looking for. We look forward to doing business with you in the future. Welcome to the Rick Case family! Our Customer, Our Friend. Sincerely, Bryan Seagraves General Manager Rick Case Hyundai Duluth

Curvy, Sexy, Sporty!

Those are the words to describe my car and the exact way I feel each and every time I step out of my vehicle! I am in love my with car and the deal I received was spectacular! It wasn't your ordinary dealership experience with pressuring and overly aggressive sweaty salesmen. Everyone was polite and willing to work with me as long as it was what I wanted. Very professional and very welcoming. Cannot get any better than Rick Case Hyundai in Duluth!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you Stephanie for sharing your experience on your recent visit to Rick Case Hyundai Duluth. It is always our pleasure to serve our customers. We are happy that we were able to give you the spectacular deal for your lovely car. We look forward to doing business with you in the future. Welcome to the Rick Case family! Our Customer, Our Friend. Sincerely, Bryan Seagraves General Manager Rick Case Hyundai Duluth

Got the car I wanted!!!

I am very happy and satisfied with how I treated by the salesman and staff. I felt life even though I had my boyfriend with me the salesman listened to what I had to say and worked with what I wanted and he delivered too!! I am so excited every morning to get into my new car and drive it! It's such a nice car and I still can't believe it's mine!! I never felt pressured to get one particular car as my salesman, Blessing, did find the perfect fit for me! Overall I am very satisfied with the dealership and staff.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience on your recent visit to Rick Case Hyundai Duluth. It is always our pleasure to serve our customers. We are excited you gave us the chance to assist you with finding the car that's right for you. We look forward to doing business with you in the future. Welcome to the Rick Case family! Our Customer, Our Friend. Sincerely, Bryan Seagraves General Manager Rick Case Hyundai Duluth

Just what I needed

Nice clean and friendly environment. The entire staff at Rick Case was friendly. My sales consultant Mike Green delivered me just what I wanted. Dale Allen worked wonders with my budget.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you John for sharing your experience on your recent visit to Rick Case Hyundai Duluth. It is always our pleasure to serve our customers. We look forward to doing business with you in the future. Welcome to the Rick Case family! Our Customer, Our Friend. Sincerely, Bryan Seagraves General Manager Rick Case Hyundai Duluth

Great Service

Tammy and her staff are wonderful. They go beyond to take care of their customers.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you for sharing your experience on your recent visit to Rick Case Hyundai Duluth. It is always our pleasure to serve our customers. We look forward to doing business with you in the future. We are glad that you are a part of the Rick Case family! Our Customer, Our Friend. Sincerely, Tammy Baker Service Manager Rick Case Hyundai Duluth

ACE ANTOINE GREAT SERVICE REVIEW

I have car buying fears so much so that I have spent thousands of $$ trying to keep my old car, but when I walked into Hyundai and was greeted by Ace Antoine my fears vanished. After seeing how dedicated he was to making me and my family comfortable and assisting us in understanding everything that was going on I quickly began to feel at ease and less fearful. Mr Antoine has truly shown me that salesmen are not all about just making money but making sure the customer is happy as well. I loved my experience at this dealership and would hands down recommend that everyone and anyone looking for great service to come here. They are fair and very willing to work with you verses forcing you or rushing you to make choices. any time I feel it is time for a new car I am asking for ACE at the door.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for sharing your experience on your recent visit to Rick Case Hyundai Duluth. It is always our pleasure to serve our customers. We look forward to doing business with you in the future. Welcome to the Rick Case family! Our Customer, Our Friend. Sincerely, Bryan Seagraves General Manager Rick Case Hyundai Duluth