Cobb County Toyota

I asked to not submit the check. For a day. You deposit it that night and now it has bounced. Wow, not people of your word

The car needed service: a recall, inspection, oil change, and new tires. Things went well for the most part. They acted quickly and effectively to correct an issue. In the end, I was very happy with the job done well. J C Cooper did an excellent job - and I trust him and the dealership for future work. R Ryan

Service center kept me updated as to what needed to be done and the rationale behind the recommendations.

Less than 30 minutes. Awesome very customer service minded check in. Very happy with the service

We had a pleasant experience at Cobb Co Toyota. They gave us a fair value in our trade ins. They acted in a courteous and professional manner.

We have bought 3 cars from Cobb County Toyota and have had a great experience each time. Rob Smith has always treated us well and been very fair with pricing and terms. He has gone out of his way to get us the deal we need. Our only misgiving is that when we were asked to come in and sign sale and loan paperwork, we were there for 3 hours, 2 hours of which were spent waiting to be helped. Overall, we would definitely recommend shopping there for new or used cars.

Easy drop off, comfortable waiting area, great service. Zach is excellent at explaining what has to be done and why.

The service was great as usual. It’s a great place to do business with.

Feels like a poorly run assembly line when it comes to service. When you call into the dealership for service, you get transferred to an outside answering service that can’t get in touch with anyone physically at the dealership. It took two weeks to get a tire put on, when it was already ordered. I had to raise xxxx just to get someone to get it done. Wouldn’t buy another car here based on service experience so far.

The service was poor. After arriving home I attempted to lock the doors with the remote nothing happened. I thought maybe it’s the remote battery so I opened the door and attempted to press the lock button and nothing. I then tried to start the car and nothing. The service report said the battery was okay, but I went ahead and opened the hood and to my shock the battery terminal clamp was dislodged from the post!!!! Guessing it wasn’t secured. It was likely manipulated in some way because the time in my car was wrong when they gave me my vehicle back and the passenger window wouldn’t go down. When I called my service agent he said he would let the manager know because someone should have inspected the car. I doubt it since I did have to return to the dealership initially after leaving because they hadn’t turned the maintenance light off I thought I’d wait to fill out the survey because I thought maybe the manager would call, but didn’t hear anything. It’s disappointing and because I don’t live near there I had to resolve this issue on my own.