Jim Click Ford-Lincoln

purchased a Nissan Frontier from Jim Click Ford in 2011. Since then, I have been bringing the vehicle in for the 'maintenance for life' program. The wait time was always around 90 minutes, and the service was always very good. On July 3, 2025, I brought my vehicle in for maintenance. I was told it would take about the usual time. This time I waited about two hours. Upon returning home I noticed that my radio antenna was missing.Upon inspection of the antenna base I found that it was loose. Searching the truck I found the antenna in the bed. The next morning I talked to the Service Manager who was very nice and said he would investigate. He called me back the next day and we scheduled a time to return. for a fix. This time they had to order a new base and the labor would be 4-5 hours. On July 17 I dropped the vehicle at the service area.Later that day they called and said it was ready. I was told nothing more than the problem was fixed and that they are very sorry it happened. Upon driving it home, I noticed that the airbag light was blinking. I did some research as to a fix, tried it numerous times before it stopped blinking. It was the that I noticed a new windshield wiper had been installed on the passenger side. On closer inspection, I noticed that the screw cover of the wiper arm was not on, and that the screw was loose. Also, there was a cut in the wiper arm base (not sure what it is called). I tightened the screw, then thought about calling the service manager again. I decided not to for I did not want them to 'fix' it again. Instead I will enter a complaint. This is the first time that I have had an experience like this, which shows very poor service from Jim Click Ford.

After learning that my vintage Escort is no longer repairable, I spoke with a woman in the used car sales department. When I said I was interested in an Escort or Tracer, her response was that “They are no longer making them.” I verified that I was talking to someone in USED cars, and she repeated that “They are no longer making them,” and she therefore doesn’t have any IN STOCK. A Ford Auto Dealership who has a salesperson who doesn’t under the concept of a USED car??

Have an old Escort needing repair. John, in Parts, was very helpful in determining whether a repair is even possible (no), but very pleasant to talk with someone who was familiar with this issue on a vintage (like me) car.

Make appointment for service. Well the appointment only means they put you in a queue line and then they start working on your vehicle two weeks later. That also depends on where your at in their queue line

Had my car towed in February 26th, 2023. After waiting 4 weeks for a diagnosis, Gene, my service rep, said the transmission needed to be rebuilt or replaced. He said it would be $6400.00 to replace it or $7200.00 to rebuild it. I told him I prefer to have a new one. The first few weeks Gene kept me updated every 3 - 5 days, after that I would leave messages or text and sometimes wait a couple of days for a response. Gene told me that they were having a hard time finding a new one, but I was still willing to wait. On, approximately March 31, 2023 I stopped by, because Gene wasn't returning my call. I also spoke to the parts department and the guy I spoke with didn't have any info that they were looking for a transmission for my car. On April 3, 2023 Gene called and said they found a transmission, but it would be $6800.00. I agreed to the price, so they "ordered" it. On April 7, 2023 Gene called and told me the transmission was in and my car would be ready no later than Wednesday April 12, 2023. I called Gene on that Wednesday and he told me he would check on it. He called back approximately 4 hours later and told me that the transmission never came in. He said that they found it online, ordered it and then it just disappeared. I asked him, again how much to rebuild the the transmission. Gene told that the service manager agreed to split the $800.00 extra to rebuild it. My Math: $6400.00 + $400.00 = $6800.00. Their Math: $6800.00 (price of phantom transmission) + $400.00 = $7200.00. So, I chose to have the vehicle towed to a transmission shop, which I probably should have done at first. I still had to pay $304.00 diagnosis fee. Another issue I had was that every time I called the main number for the service department, nobody answered the phone. I will be sure to never go to this dealership again.

I was scrolling the web just looking at cars came across Jim Click Ford and saw Chris Bouker it said he will meet your needs so I called him pleasant conversation so I made an appointment for the same day, not like other dealers I've dealt with there they brought you what they wanted you to have Chris took me around and let me choose what I wanted he answered all my questions explained things I didn't even ask about I give him a thousand thumbs up went on a test drive explained different things and when we returned to the dealership he ask how did I like and was I sure that is what I wanted he didn't try to push anything off on me, he is awesome, caring of a person's needs polite and most of all very perfessional he set the atmosphere for an enjoyable and satisfying time at Jim Click thank you once again Chsis Bouker his cell number (307) 630-4324👍👍👍👍👍

Tried to get service for my vehicle but could not get appointment this adventure started with Mark D service advisor then he transferred me to Chris parts manager got his voicemail so I left a message but never got a callback Then I found the service manger’s Pete phone number and left a message but never received a call back. How can this place make any money they don’t want work!

So, Ford's Focus line has a problem they cannot fix. There was a class action lawsuit and Ford had to pay damages. Part of this was the clutch was warranty extended to 100,000 miles. Well, mine went out at 9x,000. lucky me, right. Well they replaced the clutch and it was OK for a little bit, then I got stranded when the car broke down and wouldn't move. I paid to tow to the dealer, which had done the clutch replacement, knowing that my clutch had once again gone out. My mileage is now still in the 90k's. Diagnosis determined a bearing seized up and took out the clutch and shift forks with it. JC Ford Lincoln is refusing to warranty this, and wants just under $2000 to repair. I only put maybe 1000 miles on the new clutch before it went out. I've had many many bad experiences with this shop, but this is the first I was driven to write a bad review, because this has all gone too far. Stay away if you know whats best! They need to own up to their bad work. What, it's just a big coincidence right? Yeah, I bet.. sounds like fraud to me..

Cory Hodam, in Sales, is one of the most professional car salesmen we have ever worked with. He went above and beyond the call of duty and is a "straight shooter". Buying a car can be a harrowing experience, but you can trust Cory. We went out of state to purchase our new car at Jim Click Ford Lincoln and it was because of Cory.

You want purchasing a car to be a fluid, honest, accomodating experience in which it was for us. Working with Eric our salesperson he helped facilitate what we needed.