Tracy Chevrolet

5 Visits, No Fix, No Communication I had a very poor experience with the service department at Tracy Chevrolet. I brought my vehicle in multiple times for the same issue and it was never resolved. What made the situation worse was the lack of communication throughout the entire process. Calls consistently went straight to voicemail, messages were not returned, and getting a simple update was extremely difficult. I was told multiple times that I would receive follow-ups from both my advisor and management, but those calls never came. At one point, I was even told I would get an update while the advisor was present in the background, yet no one ever followed up. It also became concerning during my visits that there was a lack of consistent technical understanding of the issue. Based on what I was told directly by workers in the shop, most of the training is done through in-house or online programs, with very limited formal training. Given that my issue remained unresolved after multiple visits, this did not inspire confidence. After multiple unsuccessful repair attempts and no resolution, I had to contact GM directly. GM could not get a hold of anyone at Tracy Chevrolet and grew frustrated as well due to the repeated failures to fix the issue. Overall, this was a very frustrating experience. Poor communication, lack of accountability, and no resolution after multiple visits. I would not recommend Tracy Chevrolet for service.

Brought my Silverado in for a recall repair on airbag issues. When I picked up my truck my windshield cover was missing. The interior panels were not put together correctly I had to reinstall some panels and clips myself. But the thing that really disappointed me was my headline was left with dirty smudges all around the edges. My headliner was Immaculate before and now its ruined. I never received a call back on this issue. My name is Lloyd Deleon

Nick was my service agent and needed a fantastic job very knowledgeable and got me back on the road to Wisconsin safely.

Was sad to hear that you sold the jeep I wanted. I got a email notice saying it was sold as I was making monies transfers to buy it. Guess I should have put a credit card on file to hold it.planed on paying cash..oh well I will shop elsewhere and hope to find another.

Low class low rent place. Did not honor CarMax deal after confirming. Kevin S the car slime said due to it expiring (by 3 days) and few days later visited CM and got the same offer. Fits the streotype of bad management leads to bad employess = car slime behaviour.

CAR WAS LISTED AT ONE PRICE AND THEY ADDED STUFF ONTO IT AND DIDNT' HONOR THE PRICE ONLINE. VERY DISAPPOINTED. WOULD NOT DO BUSINESS WITH THEM AGAIN. I HAD TO GO OUT OF THE AREA. I ENDED UP GETTING A NEWER VEHICLE,LESS MILEAGE WITH A 7000 CAMPER SHELL.

Extremely disappointed with the unprofessionalism of the service staff. I scheduled my car service a week in advance, yet when I arrived today (Tuesday), I was told there were no qualified technicians available to perform the work. The service representative mentioned they were “calling customers to reschedule,” but I never received a call—and frankly, I doubt any genuine attempt was made to notify me. To make matters worse, I was told I could leave my car there just in case they could get to it by the end of the week. Seriously? You expect me to be without a car for several days to complete a service that was originally estimated to take only a couple of hours? What’s most frustrating is that having an appointment seemed to mean nothing. The service representative made no effort to accommodate or find a solution—instead, I was left feeling like my time and business didn’t matter. It felt as if every other customer with an appointment was given priority, while mine was ignored.

Very friendly and professional! We were able to upgrade our truck and our son brought a car as well. Thank you for exceptional customer service!

Our experience with Angelo Serrano was very professional and helpful. From the test drive to the purchase all went smoothly. It was a used car but it was clean, fueled and had plenty of air in the tires. No surprises or pressure. Thanks so much Angelo!!!! janice and victor

The experience was amazing with Angilo and all of the other car associates, highly recommended to give this car lot a go because of the deals and friendliness of them!