AutoNation Ford Katy

Met my expectations. Technicians very helpful and friendly. Regularly use this location to service my car. Easy to get to and close to my home.

We purchased a brand-new Ford F-150 STX from AutoNation Ford Katy and clearly declined all extended warranties and add-on products during signing. Two weeks later, when we checked our lender account, we discovered our payoff balance was nearly $45,000, even though our expected financed amount was around $36,000 after trade-in, cash down, and a Ford rebate. After repeatedly requesting our paperwork, the dealership initially sent us only a product menu, which revealed that over $9,000 in optional products (maintenance plan, vehicle protection, tire & wheel, windshield, appearance, theft protection, etc.) had been added to the loan. When we finally received the full Retail Installment Sales Contract, there was no signed page showing acceptance of these products and no page showing our declinations — yet the products were embedded directly into the amount financed. When questioned, the finance department stated they would “start the cancellation process,” confirming the products had been added and needed to be reversed. This is something customers should never have to discover after the fact. We are now waiting for thousands of dollars to be removed from our loan — something that would have gone unnoticed if we hadn’t carefully checked our lender balance. This experience was stressful, misleading, and completely avoidable. Buyers should review their lender account immediately, demand copies of all signed documents, and not assume declined products were actually declined. This is fraud. Transparency matters — and it was lacking here.

Andrew was amazing as our salesperson at AutoNation Ford Katy. He was attentive, knowledgable, and supportive throughout the entire car-buying process. He made everything smooth and stress-free and was there for us every step of the way!

Polite no haggling staff, team should be commended for their service. I did an online appraisal and was happy with the offer. I went to the dealer to have truck inspection, within an hour truck was sold, paid off and I was done.

This was a recall visit and they were great from the beginning to the end. They did it in recorded time and keep Me informed the whole way through.

Great follow up by the service manager, he made sure that all issues were covered in the repair and kept me informed on what was happening and when the car will be ready

Easy and quick process. Excellent customer service experience. The process to schedule the service appointment and the experience on the site were great. Everyone was very friendly and helpful.

I recently brought my car in for a recall service, and I was assisted by David Lewis. From start to finish, David provided exceptional customer service. David went above and beyond throughout the entire process, from ordering the necessary parts to overseeing the service. A few days after the service, he reached out to check how my car was running and to make sure everything was still in good condition. What impressed me the most was his follow‑through. His professionalism, communication, and genuine care for the customer made this one of the best service experiences I’ve ever had. David Lewis is truly an asset to your team.

Pedí un explicación escrita de lo que le hicieron a mi troca al dejarla ahi una noche y no e recibido respuetas

i’m sorry this is not a Great review called talk to sales man there he took live videos of the truck said fill out Application picture of Drivers licenses after pulling credit report i asked if i could give a deposit he no need next day called him still pending 2 days later he say truck just sold so sorry joke Dealership