Reviews
Great follow up by the service manager, he made sure that
Great follow up by the service manager, he made sure that all issues were covered in the repair and kept me informed on what was happening and when the car will be ready
Great follow up by the service manager, he made sure that
Great follow up by the service manager, he made sure that all issues were covered in the repair and kept me informed on what was happening and when the car will be ready
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
I recently brought my car in for a recall service, and I
I recently brought my car in for a recall service, and I was assisted by David Lewis. From start to finish, David provided exceptional customer service. David went above and beyond throughout the entire process, from ordering the necessary parts to overseeing the service. A few days after the service, he reached out to check how my car was running and to make sure everything was still in good condition. What impressed me the most was his follow‑through. His professionalism, communication, and genuine care for the customer made this one of the best service experiences I’ve ever had. David Lewis is truly an asset to your team.
I recently brought my car in for a recall service, and I
I recently brought my car in for a recall service, and I was assisted by David Lewis. From start to finish, David provided exceptional customer service. David went above and beyond throughout the entire process, from ordering the necessary parts to overseeing the service. A few days after the service, he reached out to check how my car was running and to make sure everything was still in good condition. What impressed me the most was his follow‑through. His professionalism, communication, and genuine care for the customer made this one of the best service experiences I’ve ever had. David Lewis is truly an asset to your team.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, we're so glad that we were able to go above and beyond your expectations! Don't hesitate to call us if you ever need anything. Be safe on the road!
Easy and quick process.
Easy and quick process. Excellent customer service experience. The process to schedule the service appointment and the experience on the site were great. Everyone was very friendly and helpful.
Easy and quick process.
Easy and quick process. Excellent customer service experience. The process to schedule the service appointment and the experience on the site were great. Everyone was very friendly and helpful.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello Antonio, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
Pedí un explicación escrita de lo que le hicieron a mi
Pedí un explicación escrita de lo que le hicieron a mi troca al dejarla ahi una noche y no e recibido respuetas
Pedí un explicación escrita de lo que le hicieron a mi
Pedí un explicación escrita de lo que le hicieron a mi troca al dejarla ahi una noche y no e recibido respuetas
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a new car
Hola, estamos muy decepcionados con su experiencia en AutoNation Ford Katy. Nos gustaría tener la oportunidad de abordar sus inquietudes. Por favor, contáctenos directamente al (281) 305-8949 cuando pueda. Gracias, y esperamos tener noticias suyas.
i’m sorry this is not a Great review called talk to
i’m sorry this is not a Great review called talk to sales man there he took live videos of the truck said fill out Application picture of Drivers licenses after pulling credit report i asked if i could give a deposit he no need next day called him still pending 2 days later he say truck just sold so sorry joke Dealership
i’m sorry this is not a Great review called talk to
i’m sorry this is not a Great review called talk to sales man there he took live videos of the truck said fill out Application picture of Drivers licenses after pulling credit report i asked if i could give a deposit he no need next day called him still pending 2 days later he say truck just sold so sorry joke Dealership
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Hi Jay, we regret your experience with us here, but are glad you brought this to our attention. If you'd like, please contact our General Manager at (281) 305-8949. We'd appreciate the chance to make your experience a positive one.
Easy in and out purchase.
Easy in and out purchase. Trade-in evaluated quickly and purchase price and paperwork done in a reasonable amount of time. Exceptional sales team. Will return for next vehicle when needed.
Easy in and out purchase.
Easy in and out purchase. Trade-in evaluated quickly and purchase price and paperwork done in a reasonable amount of time. Exceptional sales team. Will return for next vehicle when needed.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello, thank you for taking the time to share your feedback with us. Please don't hesitate to reach out if there's anything additional we can do for you.
Christian was very patient with me.
Christian was very patient with me. I waited two weeks before I made my purchase. Cody with finance was amazing through the whole death.
Christian was very patient with me.
Christian was very patient with me. I waited two weeks before I made my purchase. Cody with finance was amazing through the whole death.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!
I had a good experience working with my assigned advisor,
I had a good experience working with my assigned advisor, David. He has always been courteous and professional.
I had a good experience working with my assigned advisor,
I had a good experience working with my assigned advisor, David. He has always been courteous and professional.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, we're happy you found our staff to be so supportive during your experience here at AutoNation Ford Katy. Please let us know if there is anything else we can do for you; we are more than happy to help!
I was able to get a pretty good deal and walk away with
I was able to get a pretty good deal and walk away with what I wanted and more! I was in and out in less than a hour including test drive!
I was able to get a pretty good deal and walk away with
I was able to get a pretty good deal and walk away with what I wanted and more! I was in and out in less than a hour including test drive!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello, we are pleased to hear you had such a positive experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Very friendly and professional staff, the salesman,
Very friendly and professional staff, the salesman, Roman, did his best to get me the best deal. As this was my first EV, he took the time to explain the cars operation and features.great support in the after sales too with software updates.
Very friendly and professional staff, the salesman,
Very friendly and professional staff, the salesman, Roman, did his best to get me the best deal. As this was my first EV, he took the time to explain the cars operation and features.great support in the after sales too with software updates.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!