AutoNation Ford Katy

Clean, nice staff and took care of me. Comlan was great and helped me with everything

The salesperson, manager, and finance people that we dealt with were professional, knowledgeable, and not pushy. The negotiations went smooth and had a good experience.

I had an excellent experience at AutoNation Ford Katy. From the moment I submitted an online inquiry, their manager Oscar reached out and made me feel confident they could help me find the right vehicle. When I came in, I worked with my sales representative, Diego Sanchez. He was attentive, patient, and really listened to what I wanted. He showed me great options, and once I found the vehicle I loved, he worked hard to make it happen. What stood out most was how the entire team stepped in to help. Diego, Oscar, and the finance manager, and Pati all worked together to match my aggressive request and make the numbers work. They were transparent, professional, and truly committed to earning my business. Thanks to their effort, I walked out extremely happy with both the vehicle I got and the deal we made. I’m very grateful for their dedication and would absolutely recommend AutoNation Ford Katy to anyone looking for a vehicle.

I was given an extremely low value for my trade. It is definitely not the way I conduct business. My ideal dealership is a dealership who respects my time.

After my oil change & tire rotation my Tire Pressure Light is Still On! I thought it would go off after that kind of service! How do I get it to go off?

The sales people were really helpful and professional.They went above and beyond my expectations.especially Esteban

Met my expectations. Technicians very helpful and friendly. Regularly use this location to service my car. Easy to get to and close to my home.

We purchased a brand-new Ford F-150 STX from AutoNation Ford Katy and clearly declined all extended warranties and add-on products during signing. Two weeks later, when we checked our lender account, we discovered our payoff balance was nearly $45,000, even though our expected financed amount was around $36,000 after trade-in, cash down, and a Ford rebate. After repeatedly requesting our paperwork, the dealership initially sent us only a product menu, which revealed that over $9,000 in optional products (maintenance plan, vehicle protection, tire & wheel, windshield, appearance, theft protection, etc.) had been added to the loan. When we finally received the full Retail Installment Sales Contract, there was no signed page showing acceptance of these products and no page showing our declinations — yet the products were embedded directly into the amount financed. When questioned, the finance department stated they would “start the cancellation process,” confirming the products had been added and needed to be reversed. This is something customers should never have to discover after the fact. We are now waiting for thousands of dollars to be removed from our loan — something that would have gone unnoticed if we hadn’t carefully checked our lender balance. This experience was stressful, misleading, and completely avoidable. Buyers should review their lender account immediately, demand copies of all signed documents, and not assume declined products were actually declined. This is fraud. Transparency matters — and it was lacking here.

Andrew was amazing as our salesperson at AutoNation Ford Katy. He was attentive, knowledgable, and supportive throughout the entire car-buying process. He made everything smooth and stress-free and was there for us every step of the way!

Polite no haggling staff, team should be commended for their service. I did an online appraisal and was happy with the offer. I went to the dealer to have truck inspection, within an hour truck was sold, paid off and I was done.