AutoNation Ford Katy

After my oil change & tire rotation my Tire Pressure Light is Still On! I thought it would go off after that kind of service! How do I get it to go off?

I was given an extremely low value for my trade. It is definitely not the way I conduct business. My ideal dealership is a dealership who respects my time.

The sales people were really helpful and professional.They went above and beyond my expectations.especially Esteban

Met my expectations. Technicians very helpful and friendly. Regularly use this location to service my car. Easy to get to and close to my home.

We purchased a brand-new Ford F-150 STX from AutoNation Ford Katy and clearly declined all extended warranties and add-on products during signing. Two weeks later, when we checked our lender account, we discovered our payoff balance was nearly $45,000, even though our expected financed amount was around $36,000 after trade-in, cash down, and a Ford rebate. After repeatedly requesting our paperwork, the dealership initially sent us only a product menu, which revealed that over $9,000 in optional products (maintenance plan, vehicle protection, tire & wheel, windshield, appearance, theft protection, etc.) had been added to the loan. When we finally received the full Retail Installment Sales Contract, there was no signed page showing acceptance of these products and no page showing our declinations — yet the products were embedded directly into the amount financed. When questioned, the finance department stated they would “start the cancellation process,” confirming the products had been added and needed to be reversed. This is something customers should never have to discover after the fact. We are now waiting for thousands of dollars to be removed from our loan — something that would have gone unnoticed if we hadn’t carefully checked our lender balance. This experience was stressful, misleading, and completely avoidable. Buyers should review their lender account immediately, demand copies of all signed documents, and not assume declined products were actually declined. This is fraud. Transparency matters — and it was lacking here.

Andrew was amazing as our salesperson at AutoNation Ford Katy. He was attentive, knowledgable, and supportive throughout the entire car-buying process. He made everything smooth and stress-free and was there for us every step of the way!

Polite no haggling staff, team should be commended for their service. I did an online appraisal and was happy with the offer. I went to the dealer to have truck inspection, within an hour truck was sold, paid off and I was done.

This was a recall visit and they were great from the beginning to the end. They did it in recorded time and keep Me informed the whole way through.

Great follow up by the service manager, he made sure that all issues were covered in the repair and kept me informed on what was happening and when the car will be ready

Easy and quick process. Excellent customer service experience. The process to schedule the service appointment and the experience on the site were great. Everyone was very friendly and helpful.