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Reviews
Mr Mario at the service section was an excellent help for
Mr Mario at the service section was an excellent help for the maintenance of my Raptor truck.
Mr Mario at the service section was an excellent help for
Mr Mario at the service section was an excellent help for the maintenance of my Raptor truck.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Great dealership with great price !
Great dealership with great price ! Trevor did exactly what he said he would do and I will be back !!
Great dealership with great price !
Great dealership with great price ! Trevor did exactly what he said he would do and I will be back !!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Professional and honest with the purchase of our truck
Professional and honest with the purchase of our truck Nice experience from start to finish.
Professional and honest with the purchase of our truck
Professional and honest with the purchase of our truck Nice experience from start to finish.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
I AM VERY PLEASED WITH THE SERVICE I RECEIVED.
I AM VERY PLEASED WITH THE SERVICE I RECEIVED. GIO RICCIADDI WAS QUICK IN RESPONDING TO MY NEEDS AND VERY FRIENDLY. I RATE HIS SERVICE AT A 10+
I AM VERY PLEASED WITH THE SERVICE I RECEIVED.
I AM VERY PLEASED WITH THE SERVICE I RECEIVED. GIO RICCIADDI WAS QUICK IN RESPONDING TO MY NEEDS AND VERY FRIENDLY. I RATE HIS SERVICE AT A 10+
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
I am a little disappointed that your company would not
I am a little disappointed that your company would not offer to fix such little things like the right side mirror turn signal and puddle light and the right A/C louver on our car, even though it was brought over from the Gulf Freeway store. With things being so hard to fix with special tools and tricks, I thought that was not an imposition. The dings in the windshield is different even though we did receive the car early evening in the dark and could not see them. Other than that, we are pleased.
I am a little disappointed that your company would not
I am a little disappointed that your company would not offer to fix such little things like the right side mirror turn signal and puddle light and the right A/C louver on our car, even though it was brought over from the Gulf Freeway store. With things being so hard to fix with special tools and tricks, I thought that was not an imposition. The dings in the windshield is different even though we did receive the car early evening in the dark and could not see them. Other than that, we are pleased.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
I had an excellent experience at AutoNation Ford Katy.
I had an excellent experience at AutoNation Ford Katy. From the moment I submitted an online inquiry, their manager Oscar reached out and made me feel confident they could help me find the right vehicle. When I came in, I worked with my sales representative, Diego Sanchez. He was attentive, patient, and really listened to what I wanted. He showed me great options, and once I found the vehicle I loved, he worked hard to make it happen. What stood out most was how the entire team stepped in to help. Diego, Oscar, and the finance manager, and Pati all worked together to match my aggressive request and make the numbers work. They were transparent, professional, and truly committed to earning my business. Thanks to their effort, I walked out extremely happy with both the vehicle I got and the deal we made. I’m very grateful for their dedication and would absolutely recommend AutoNation Ford Katy to anyone looking for a vehicle.
I had an excellent experience at AutoNation Ford Katy.
I had an excellent experience at AutoNation Ford Katy. From the moment I submitted an online inquiry, their manager Oscar reached out and made me feel confident they could help me find the right vehicle. When I came in, I worked with my sales representative, Diego Sanchez. He was attentive, patient, and really listened to what I wanted. He showed me great options, and once I found the vehicle I loved, he worked hard to make it happen. What stood out most was how the entire team stepped in to help. Diego, Oscar, and the finance manager, and Pati all worked together to match my aggressive request and make the numbers work. They were transparent, professional, and truly committed to earning my business. Thanks to their effort, I walked out extremely happy with both the vehicle I got and the deal we made. I’m very grateful for their dedication and would absolutely recommend AutoNation Ford Katy to anyone looking for a vehicle.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Jennifer, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
The salesperson, manager, and finance people that we
The salesperson, manager, and finance people that we dealt with were professional, knowledgeable, and not pushy. The negotiations went smooth and had a good experience.
The salesperson, manager, and finance people that we
The salesperson, manager, and finance people that we dealt with were professional, knowledgeable, and not pushy. The negotiations went smooth and had a good experience.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello, thank you for your positive review. We're happy to have been of service to you. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Clean, nice staff and took care of me.
Clean, nice staff and took care of me. Comlan was great and helped me with everything
Clean, nice staff and took care of me.
Clean, nice staff and took care of me. Comlan was great and helped me with everything
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you for the review!
I was given an extremely low value for my trade.
I was given an extremely low value for my trade. It is definitely not the way I conduct business. My ideal dealership is a dealership who respects my time.
I was given an extremely low value for my trade.
I was given an extremely low value for my trade. It is definitely not the way I conduct business. My ideal dealership is a dealership who respects my time.
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- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Hello, we regret to hear that you had this experience with us. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (281) 305-8949 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
After my oil change & tire rotation my Tire Pressure
After my oil change & tire rotation my Tire Pressure Light is Still On! I thought it would go off after that kind of service! How do I get it to go off?
After my oil change & tire rotation my Tire Pressure
After my oil change & tire rotation my Tire Pressure Light is Still On! I thought it would go off after that kind of service! How do I get it to go off?
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello Deidre, thank you for taking the time to share your feedback with us. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (281) 305-8949 -- we hope to hear from you soon.