Reviews
The service representative Mickel is a man of his word, my 2022 F450 had transmission issues and auto nation ford replaced it without any issues. Mickel kept me informed throughout the process he told me 1 week and he delivered on time.
The service representative Mickel is a man of his word, my 2022 F450 had transmission issues and auto nation ford replaced it without any issues. Mickel kept me informed throughout the process he told me 1 week and he delivered on time.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Our sales rep, Dani Toranzo was amazing He answered all of our questions, did not do annoying follow up calls. He only asked if we decided to buy to please ask for him which we did. He even was able to work out the price we wanted to pay.
Our sales rep, Dani Toranzo was amazing He answered all of our questions, did not do annoying follow up calls. He only asked if we decided to buy to please ask for him which we did. He even was able to work out the price we wanted to pay.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Terrible Experience, Dont Buy Here!! Will Bait and Switch your Lease terms to try to get ur Business! Wont pay off ur trade in a Timely manner!
Terrible Experience, Dont Buy Here!! Will Bait and Switch your Lease terms to try to get ur Business! Wont pay off ur trade in a Timely manner!
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello, we regret your experience with us here, but are glad you brought this to our attention. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (281) 305-8949 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.
Ford katy is professional, friendly, and a beautiful facility. I would higher recommend using this dealership for service
Ford katy is professional, friendly, and a beautiful facility. I would higher recommend using this dealership for service
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Cindy, thank you so much for your positive comments about AutoNation Ford Katy! We appreciate your recommendation of AutoNation Ford Katy and we hope to be of service again in the future.
It took over an hour for them to come and low ball me. then ask me to stay behind and work on price together. it shows me that you guys are unprofessional.
It took over an hour for them to come and low ball me. then ask me to stay behind and work on price together. it shows me that you guys are unprofessional.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
Hello Shawn, we regret your experience with us here, but are glad you brought this to our attention. If you would be willing to give us another chance in the future, please reach out to our General Manager at (281) 305-8949. We would appreciate the chance to turn your experience around.
Excellent buying experience with sales Andrew Mastari. Got my expected truck, and I like it very much.
Excellent buying experience with sales Andrew Mastari. Got my expected truck, and I like it very much.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi, we're happy to hear you had such a positive experience with our team! Drive safe, and we'll see you on the road.
Buen servicio al cliente, buena comunicación y no se diga el auto excelente 🤩 delo mejor y lo recomiendo 100%
Buen servicio al cliente, buena comunicación y no se diga el auto excelente 🤩 delo mejor y lo recomiendo 100%
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Hola, gracias por su reseña positiva. Nos alegra haberle sido de ayuda. Agradecemos su recomendación de AutoNation Ford Katy y esperamos volver a servirle en el futuro.
This is the absolute worst car buying experience of my life. Hours and hours at the dealership just sitting with nothing being accomplished. They sell cars before they are inspected and ready for sale. I will never purchase anything from this dealership again and would recommend others to stay away from this place. There are too many dealerships to put up with this nonsense. First vehicle had a bad transmission. Second vehicle took over a week to get ready and it took another week to get my paperwork for my transaction. I was in the dealership over 12 hours total over a several day period.
This is the absolute worst car buying experience of my life. Hours and hours at the dealership just sitting with nothing being accomplished. They sell cars before they are inspected and ready for sale. I will never purchase anything from this dealership again and would recommend others to stay away from this place. There are too many dealerships to put up with this nonsense. First vehicle had a bad transmission. Second vehicle took over a week to get ready and it took another week to get my paperwork for my transaction. I was in the dealership over 12 hours total over a several day period.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Hello Steve, we regret your experience with us here, but are glad you brought this to our attention. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (281) 305-8949 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.
We had an amazing experience at AutoNation Ford Katy. We buy lots of vehicles, and we were out of the dealership after purchasing our truck within 3 hours. Super fast service and great deals!
We had an amazing experience at AutoNation Ford Katy. We buy lots of vehicles, and we were out of the dealership after purchasing our truck within 3 hours. Super fast service and great deals!
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, we are pleased to hear you had such a positive experience with us! If you ever need help, just give us a call. Happy motoring!
It works like the others, no warranty at all, if you don't check very good
It works like the others, no warranty at all, if you don't check very good
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 3.0
- Does not recommend this dealer
- Shopped for a used car
Hi, thank you for taking the time to leave us feedback. If you are willing to give us another chance, please contact us at (281) 305-8949 so we can understand your situation better in order to try and turn your experience around. Thank you, AutoNation Ford Katy