Reviews
Great service and overall good experience.
Great service and overall good experience. Car buying isn’t as easy as it used to be but they made it easy!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
F-150 service
Buddy was professional and helpful , I use this dealer for all my services and repairs
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Phil, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!
When I buy a certified car I expect that all auto parts
When I buy a certified car I expect that all auto parts (electrical, engine and any other) are in good condition or have been replaced with new ones. I'm only 20 days old with a certified car and I've found a…only ONE part that should be brought back in top condition, but the staff at the Ford dealer says I need to buy it. Why do they sell a certified car and then act like I bought it in the condition it was in and that they wouldn't answer for anything?.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Shopped for a used car
Hi, we regret your experience with us here, but are glad you brought this to our attention. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (281) 305-8949 -- we hope to hear from you soon.
I will try call you or maybe just text to you, Mr. GM
Had oil, filter, tire rotation done Reset was not done
Had oil, filter, tire rotation done Reset was not done on oil change % Tire sensors were not reset to proper location on the vehicle
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
Hi Rick, we appreciate you taking the time to respond. The staff at AutoNation Ford Katy take our reviews very seriously. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (281) 305-8949. We hope to hear from you.
Thank you
Great Overall experience they handle everything with
Great Overall experience they handle everything with contacting the warranty company to communicating with me what to expect moving forward.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Hi, it is great to read such wonderful comments about your recent experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!
Happy Customer
5 star review for this purchase transaction in Jan, 2023
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Stephen, we are pleased to hear you had such a positive experience with us, Drive safe, and we'll see you on the road.
Katy Ford Autonation
Staff is very helpful and kind!! They work as fast as possible to get you out of there which is very nice!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello, Thanks for your praise and kind comments about our team. We always strive to provide personable and excellent customer service. Thank you again for the review!
The service at this dealership is awful!
The service at this dealership is awful! I will never go back! I needed service, but I had just purchased a new tire. I gave specific instructions about how I needed my tires rotated. They did exactly the opposite. I also was having problems with accessing my spare tire. I asked for that problem to be fixed and for my spare to be put back on. They put the spare on but did not fix the problem. However, I was told that the problem was fixed. After paying for my service, I got in my car to find the troubled part sitting on my console! I called my service advisor over and he proceeded to give me the run around. Then I spoke to the service manager who never apologized and became very rude and obstinate. This was the second time in a month that we have been treated poorly by this service team. We are done! I will find someone else to fix my car, and I will advise everyone I know to do the same.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Hello, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (281) 305-8949 to discuss what we can do to help.
The dealership was very nice, my entire process was
The dealership was very nice, my entire process was smooth and quick. Justino made buying my dream car very easy.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hello, we're happy you found our staff to be so supportive during your experience here at AutoNation Ford Katy. We appreciate your recommendation of AutoNation Ford Katy and we hope to be of service again in the future.
Despite the amount of alerts and service warnings on my
Despite the amount of alerts and service warnings on my vehicle, Dustin, my service advisor was able to get me my truck back in the same day. He was very informative and professional and I will be glad to go back to him for my future service appointments.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello Jonathan, we're happy you found our staff to be so supportive during your experience here at AutoNation Ford Katy. Don't hesitate to call us if you ever need anything. Be safe on the road!