Carson Honda

I am so disappointed with this dealership. I have been getting my car serviced here for years. Early last month, I had my regular maintenance and specifically... asked the advisor to check my batteries because my car didn't start and had to get jumped 3 times the last few weeks. First of, it took almost the whole day for an oil change and an alignment. And yes, I had an appointment. But thanks for the 2 pens you gave me for the 8 hour wait. A couple of days later, my parents borrowed my car and the tire warning went off. They took it to America's Tires and was informed that it was over inflated. Another 2 days later and my car wouldn't start. My neighbor is a mechanic and checked my batteries, dead. I tried contacting the dealership a few times. I left a voicemail for the service manager and the general manager. I also filled out their "Contact Us" on their website. No reply. I figured dispute the charge and someone will contact me. Sure enough, I was finally contacted. It took a few weeks. Of course they denied that I ever contacted them. They also said that checking the batteries and putting air on the tires was "COMPLIMENTARY". So I guess that means they don't have to do it. They just want us to think they did. It makes me wonder what else did they not check? They also showed "proof" that they tested my battery. Proof that I did not get a copy of. And they said that I never sent them proof that my tires were over inflated. They never asked for it. How can they? They never contacted me back! Anyways, I didn't even ask America's Tires for paperwork. Why would I? Who lies about over inflated tires? They declined my credit card dispute. I'm thinking about fighting it again but I really don't want to waste any more time with people who has no accountability of their mistakes. They can go ahead and take their payment back since that will be the last time they will get my money. Piece of advice: If you value your time, your money and most importantly, your life; do not go here.

I went in to get my regular scheduled oil change and also mentioned a noise I was getting when I start my car (cold) Jaime Gomez was patience and listened.... It turned out to be a major issue and I wasn't prepared to spend money for the repair and he suggested a new payment plan that was a God send, he arranged a loaner and remembered that I was going to be pressed for time when it came to pick it up. I'm totally pleased with my service over all, from the service advisor Jaime Gomez, service department and the loaner. Just a pleasant experience honestly to an otherwise stressful moment! Totally pleased!

They are most friendly and patient when it comes to sales & finance for our new Odyssey. We called them ahead and they had the car ready for our test... drive. The terms are good for finance and the price is right. We're happy that we found Carson Honda even though it's a bit far from our residence. It was worth the drive!

Good service. Erwin M. Is always helpful and gives you explanation of what needs to be done.

I took my car in for a routine oil change and it took a long time for the service to be completed which made me nervous. It does not take that long to... do an oil change. It made me very suspicious. When I finally got my car back I was told that I needed a new battery. My battery was only a couple years old and I wasn't experiencing any problems with it stalling or going dead after sitting. As soon as I got into my car, I noticed that my car stalled a little before it started. About a day or two later the battery died on me while I was out and about. I now have to take my car to a mechanic I can trust to find out why it suddenly started giving me trouble after the Carson Honda service mechanic worked on it. I definitely would not trust the service department. I also had another experience where I took my car to this dealer to get an estimate on collision damage. I had to wait 2 hours for the repair guy to show up even though I had an appointment and he never sent me an estimate. Not happy with Carson and I will think twice before taking my car to them for repair.

Excellent customer service from my advisor Erwin Mauricio!!!

Good experience. The service at Carson Honda has improved considerably since I began getting my Accord serviced there. Decent job and friendly service... reps. are great.

My 4th purchase with Carson Honda, and I'm truly happy with the overall service they provide.

Wonderful sales staff! Other dealers gave me the run-around, but the folks at Carson Honda went out of their way to find the make/model/options that we... were looking for.

As always, Carson HONDA's team continues to provide me with exceptional service & a welcoming experience every time I'm here. Though I reside in Las Vegas,... I always book my services here because of the quality care I receive from the team members at this location. I recently met Javier Torres, he went above and beyond & I highly reccomend booking an appointment with him. A few honorable mentions, Alejandro & Jessie always come through with a great experience too. The team at Carson Honda sets the bar, hands down.