Reviews
I took my 2001 Odyssey in for an oil change and told them
I took my 2001 Odyssey in for an oil change and told them the pan bolt was stripped and a butterfly bolt was used. I told them before they started and after the job was completed the servicemen told me that the mechanic replaced the butterfly bolt with another pan bolt. When I got home and after an hour I checked under my car and there was a pool of oil on the ground. I called the express service department about what I found and the servicemen talked to his manager and he informed him that there is nothing he could do about it. He offered me the telephone numbers of the parts and service departments to get the pan replaced. I told him that it wasn't leaking before they did the oil change but they didn't seem to care.
- Customer service 4.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
Hi, it's upsetting to hear that you did not receive the top-notch service we strive to provide. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (915) 845-4321. We look forward to hearing from you.
I called the number provided and was on hold listening to music for 10 minutes with no response. Have your manager give me a call at 915-630-5672.. Robert
Excellent customer service.
Excellent customer service. They’re always very friendly and smiling very welcoming and I never really have to wait a long time
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we are so happy to read such a great review about Rudolph Honda! We can't wait to see you again, have a great day.
Excellent attention and service, since the beginning they
Excellent attention and service, since the beginning they take care of you, specially my personal car dealer
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, we are very happy to have provided you with such a positive experience! We look forward to your next visit! Take care!
Great service.
Great service. Very professional and short wait time for oil changes. Been going to this dealership since 2007.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Poor reception, all were sitting talking and ignoring
Poor reception, all were sitting talking and ignoring customers, one lady came up to me and asked what i needed I told her I had an appointment, she said someone would be right with me and she walked off. The agent that finally came over was sitting at a desk and took about 10 min to come over and ask what i needed. Poor Service!!!
- Customer service 2.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
Hi, we're disappointed to hear of the negative experience you had at our location. We would like the opportunity to find out how we can better assist you in the future. If you are willing, please contact us (915) 845-4321.
on 7/30/2022 SATURDAY WENT FOR OIL CHANGE at 8 AM I
on 7/30/2022 SATURDAY WENT FOR OIL CHANGE at 8 AM I used Express lane and got done by 8:34 AM so fast service very reasonable
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
thank you
Customer
Great service in and out in less than an hour and without an appointment
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Jose, we're happy to hear you had such a positive experience with our team! We are always more than happy to assist you if anything else comes up. Take care!
Appointment, reception, courtesy, service, speed,
Appointment, reception, courtesy, service, speed, information, invoicing, follow up, report details, knowledge Willie Ray Perfect
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello, we appreciate you taking the time to leave us this feedback. Feel free to reach out to us if you need anything. Have a wonderful day.
Great experience!
Great experience! Everyone in Service Dept patient with my calls from Virginia to get my car in to Rudolph Honda dealer in El Paso TX to deal with battery replacement. Had to get tow truck to get car to them and arrange for 2 friends to pick it up and take it to my house two days later. Car was checked out as soon as arrived, and Service Dept. called to say what was needed. Did the work the same day and were ok with car staying with them until my friends could pick it up. I get my cars serviced there always ... this is just another example of their responsiveness. Callie
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Callie, we are very happy to have provided you with such a positive experience! Thank you so much again for your feedback! We hope you have a great day!
Always found staff courteous and helpful as well as
Always found staff courteous and helpful as well as positive. Service times have been very good.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!