Mercedes-Benz of Pembroke Pines

Great place and friendly employees the GM WAS AWESOME AS THE SALESMAN very instructive the GM Mr Martinez was great very helpful and Adrian the Salesman was awesome

Excellent service and highly qualified staff. Everything was carried out as agreed upon and discussed when the car was handed over to the dealer.

Great attention and service from the dealer, manager and gerardo who was my sales person.

I received exceptional service with Serafino Bruno! She was extremely caring and personalized the experience to my specific needs. She provided caring follow up and service even after sales process. Extremely appreciative!!

My experience was great. The salesperson that I dealt with was very professional and knowledgeable about the vehicle.

I had a great experience purchasing my car. The process was smooth and easy from beginning to end. Jesus was very professional, helpful, and friendly, and I felt well taken care of throughout the entire process. I?m very happy with my purchase and would definitely recommend them to anyone looking for a new car!

Staff was professional and courteous . The staff allows you to take your time with your decision

bad service, bad costumer service!!! the mechanic no resolve the issue always call to pick up the car and the problem still there 3 times in less than one week and still with the same issues it's a shame that dealer not represent the good name of Mercedes Benz. I'm never come back to mercedes benz of Pembroke Pines avoid to be treated like fool or stupid person with explanation why the car has those problems for the dealer it's normal everything it's ok!!! let me tell you something its not normal the car pulling to the right after 3 alignment and still the same , its not normal the car has malfunction with the start and go and you tell me need to turn off the a/c in order for the start and go became to work its not normal you change me the trim in the dash and give me the car with the ambient light issue, to finish this review i hope this help people who deserve a good treat from a good brand.

Hace menos de un mes compré un gle 350 2024 con cpo el carro presenta varios problemas!! Entre ellos el más delicado es que tira para la derecha y lo lleve 3 veces para que lo alinearan y me dicen que está listo y no es verdad el carro sigue con el mismo problema aparentemente los parámetros de la alineación muestran que hay un desperfecto en el eje trasero que debe ser corregido y en los papeles lo marcaron con una x pasándolo por alto, en pocas palabras no hay transparencia en el servicio que brindan y hacen perder el tiempo y varias visitas para corregir el problema la última vez se que do por varios días en el dealer y sigue igual sin mejora alguna ya que no arreglaron el problema verdadero que tiene el carro desconozco las razones el cual no lo hacen pero no están respetando la garantía y no están representando a la marca ni su buen nombre. Otro problema que presenta y no quieren resolver es que el start and go no está funcionando cuando el aire está funcionando !!! Solo funciona cuando se apaga y supervisor del taller me dijo que apagará el aire acondicionado para que la otra función trabajara lo cual me parece un chiste y más viniendo de un carro de alta gama donde la prioridad es el confort y la calidad este problema sigue presente y tampoco saben hacer su trabajo en cuanto inspección y detección de un problema o vuelvo y repito no hay transparencia en lo que realmente pasa con este lugar y su servicio, para finalizar me cambiaron una madera que cuando me entregaron el carro la luz de ambiente no estaba funcionando y que gran noticia seguramente es debido nuevamente que no hacen control de calidad y pues el carro nuebmvamente lo llevaron para adentro luego que ya me lo habían entregando haciéndome perder más tiempo cuando no les fue suficiente haber estado con el carro por varios días !!! Me comuniqué con mbusa y ellos van a tomar cartas en el asunto a ver qué está pasando!!! Este lugar es de lo más malo en los más de 7 años que eh sido parte de la familia Mercedes para mí este lugar perdió totalmente mi confianza por el mar servicio que presta no regresaré allí para no desilusionarme más de lo que estoy con Mercedes Benz

43 Miles of Road Testing, Two Alignments, and My G63 Still Pulls Right I brought my 2025 Mercedes-AMG G63 to Mercedes-Benz of Pembroke Pines for scheduled maintenance and an alignment because the vehicle was pulling to the right. After the first alignment, the problem was not corrected, so I immediately returned the vehicle. When I picked it up the following day, my Mercedes-Benz app showed 43.2 miles of driving and 1 hour 40 minutes of driving time. After all that road testing and a second alignment, my G63 was STILL pulling to the right. When I requested the documentation for the second alignment, my service advisor, Fernando Fuerte Ramos, confirmed to me in writing that a second alignment was performed under the same repair order, but that the technician did not print the second alignment report and he was unsure whether it had been saved. Chris Tai, the After Sales Director, later called me and explained that the additional mileage was due to test driving related to the alignment. I completely understand that some road testing may be necessary. What I do not understand is why 43.2 miles and 1 hour 40 minutes of driving were necessary when the problem was ultimately not corrected. I also found the way my concerns were addressed dismissive and condescending rather than receiving a clear technical explanation. The dealership refunded the alignment and offered me a $50 future credit. This was never about $50 or gasoline. It is about trust, transparency, proper documentation, and accountability when a customer leaves a vehicle in a dealership’s care. I have submitted the matter to AutoNation Corporate for review. Unfortunately, after this experience, I have lost confidence in this service department and will not return.