Mercedes-Benz of Pembroke Pines

Mercedes Benz of Pembroke Pines has an excellent customer service department, my customer service advisor is a very fun and energetic guy, Melvin every time I need him all I got to do is call him and he never said no or I’m to busy (even when they are) he makes me feel like if he is there only to serve me and there no other customers. He also makes me feel like if I know him for ever. I always look forward to see him every time my car needs a change of tires or a problem with my car. And there is another person that works in there( I think his the manager that takes care of the cars that come in for service) Spanish guy, he also goes beyond to help Melvin and myself. Love the service.

Excellent car buying experience. Working with Miguel Santelises was great. Thoughtful and conscientious. Highly recommend!

Steven Douglas provided outstanding customer service from start to finish. He was professional, knowledgeable, and kept me informed throughout the entire process. He made everything easy and stress-free, and I truly appreciated his honesty and attention to detail. Thank you, Steven, for your excellent service?I highly recommend working with him!

Steven Douglas provided outstanding customer service from start to finish. He was professional, knowledgeable, and kept me informed throughout the entire process. He made everything easy and stress-free, and I truly appreciated his honesty and attention to detail. Thank you, Steven, for your excellent service—I highly recommend working with him!

Excellent service! Wesley and Roberto are amazing. We had a great experience. Appreciate what you all did.

I wish I could rate a 0. They will happily sell you a lemon. If you read any review, I hope it's this one. Do not do business with this dealership. I purchased a car from them from out of state. I was told the car had no mechanical or electrical defects. Once it arrived, I immediately noticed that the third row seats did not operate. I contacted the salesman who told me that he personally tested the seats and that they worked fine. Service records indicate that the seats had malfunctioned while at this dealership prior to transport. Good luck ever getting in contact with a manager if you end up having issues with a car purchased here. If you think that you'll be OK with the limited warranty, let me also tell you this the warranty company will happily tell you that issues are eligible for warranty repair but only after you get a diagnosis will they then claim that the repair is no longer eligible. Additionally, the vehicle arrived with no title. I reached out again to the dealership asking for the paper title, which, according to Florida DMV was paper I was told that the title would be electronically transferred after spending two hours in DMV. I was told that that was not the case, and that the dealership should have acquired the paper title for transfer. The tactics are shameful and their customer service is appalling. Save your money and go somewhere else. Save yourself the hassle.

Gerardo and Kaleb were amazing! They went above and beyond to make me feel welcomed. Kaleb worked hard to get me an amazing rate. The whole experience was quick, easy, and smooth.

I had a fantastic experience with Mercedes-Benz of Pembroke Pines recently. A special thanks to Matthew for guiding me through every step of the service process and ensuring everything exceeded my expectations. I also want to acknowledge Manager Chris for his reassurance that my vehicle would be handled with the utmost care and professionalism. As a Mercedes owner for over 30 years, I truly appreciate their commitment to going the extra mile to provide top-quality service.

Gerardo and Kaleb were amazing! They went above and beyond to make me feel welcomed. Kaleb worked hard to get me an amazing rate. The whole experience was quick, easy, and smooth.

Excellent work, the vendor excellent he responded every cuestion and manager to, was very good experience. Thanks.