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Kernersville Chrysler Dodge Jeep RAM

(1,572 reviews)
Visit Kernersville Chrysler Dodge Jeep RAM
Sales hours: 9:00am to 8:00pm
Service hours: 7:30am to 5:30pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:30am–5:30pm
Tuesday 9:00am–8:00pm 7:30am–5:30pm
Wednesday 9:00am–8:00pm 7:30am–5:30pm
Thursday 9:00am–8:00pm 7:30am–5:30pm
Friday 9:00am–8:00pm 7:30am–5:30pm
Saturday 9:00am–6:00pm 8:00am–4:00pm
Sunday Closed Closed
New (888) 887-5504 (888) 887-5504
Used (888) 691-2535 (888) 691-2535
Service (888) 887-7436 (888) 887-7436

Reviews

(1,572 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Kernersville Chrysler Dodge Jeep RAM from DealerRater.

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Fun auto purchase.

I just tried to purchase my first Dodge truck, knew exactly what I wanted. Tried a Dodge dealer in Columbia TN. What I nightmare, rude, would not honor the quoted price, then wished me luck finding another one. Turned me off so bad , I went and looked at a Ford. I realized I would be settling for something I really didn't want. I went to the internet and found the same Dodge truck I looked at, and Kernersville Dodge. I requested a quote and got a fantastic price. Then they told me they would reimburse my air fare if I came out. What's to loose. After getting pre-approved on the phone , I flew out.. When I got to the airport , they had a car waiting for me. When I got to the dealership Mary was waiting at the door, she asked if she could get anything , coffee , cold drink, etc. She thought after the flight and ride from the airport that I might like some refreshments first. After I told her no thanks, she said let's go see your truck. The truck was very well detailed, she made sure to show me the features and how they worked, there was a lot of joking around between us. I happened to like that and it made me feel very comfortable with Mary.when it came to the paperwork it was all prepared and she informed me that there were a few more discounts I was not aware of, and the interest rate on my loan was lower than originally quoted. This turned out to be the easiest auto purchase I have ever made, and slot of fun as well. Who knew you could have fun buying a new car. This dealership does everything against the norm and should be commended for it. I highly recommend Kernersville Dodge for a new car purchase, and ask for Mary. You will have a great time, and be glad you did.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for your review and your business. We understand how busy life can be and really appreciate you taking the time to provide us with your feedback. We are so glad that we were able to help you in purchasing a vehicle. Should you need anything else, do not hesitate to contact us. - Kernersville Chrysler Dodge

2017 ram 2500 Laramie longhorn.

I bought my new truck over the phone. Never thought I could ever do that. But Angela Adcock made the buying process easy and stress free. I live in south eastern Ky they dilivered my truck free of charge. Thanks again for all the help, and great deal.

Rating breakdown (out of 5):
  • Customer service
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi, Nathan! Thank you for your review and your business. We understand how busy life can be and really appreciate you taking the time to provide us with your feedback. We are so glad that we were able to help you in purchasing a vehicle. Should you need anything else, do not hesitate to contact us. -Kernersville Chrysler Dodge

2017 3500 HD

After looking for months for a truck that could do all I needed and more and with with help of Angela Adcock she helped my find brand new Ram! Her knowledge of what they had on site she helped me down to 4 trucks. With her help I was able to purchase my Ram in just a few days. She made my buying experience stress free and enjoyable!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for your feedback. We are so glad to hear that Angela was able to assist you. If you need anything in the future, do not hesitate to contact us! -Kernersville Chrysler Dodge

2015 Ram

Great buying experience. I would recommend this dealership.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process 4.0
  • Quality of repair 4.0
  • Overall facilities 4.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for your positive review, Ed. We appreciate your business and your kind words! Please let us know if we can be of any help in the future. Have a great day, Kernersville Chrysler Dodge

NICE UNTIL YOU SIGN!!!!!!!

Everything is all peaceful and great until you sign for your purchase!! I recently purchased a used vehicle at this dealership and they are something else. I was treated great until I sign for the vehicle, you don't exist once you are in the finance office. All that the salesman cares about is the sell, You are just a number on a piece of paper. I asked for the vehicle to be detailed and they vacuumed only what I could see and wiped down the dash. They told me that they would fill it with gas, they put about 8 dollars of gas in it. Beware of their promises. SORRY SALESMEN. Also they stand outside like bunch of HAWKS looking for pray. Ill never buy from them again.

Rating breakdown (out of 5):
  • Customer service 2.0
  • Buying process 3.0
  • Quality of repair
  • Overall facilities 3.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for your feedback. We are always looking for ways to better serve our customers and would like to discuss your experience with you personally. Please contact our Resolution Department by calling 888-881-4682 or emailing customerresolutions@31dodge.com.

Great experience with salesman!

I first visited Kernersville Chrysler Dodge on 2/11/17. Sales Representative Luis Peralta greeted us outside before we got to the door of the dealership. My wife and I found him to be very personable, professional and knowledgeable. He showed us the vehicles we were interested in among the massive inventory they have on hand. We didn't purchase on that day but we returned on 2/18/17 and were once again greeted by Luis before we reached the door. We purchased a new 2017 Ram and could not be happier with the truck and the buying experience. If you visit this very busy dealership and ask for Luis you won't be disappointed!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Congratulations on your new 2017 Ram, Nick! Thank you for your positive review. We appreciate your business and your kind words! Please let us know if we can be of any help in the future. -Kernersville Chrysler Dodge

Mr. David Thompson

I came to the service department to find out what was wrong with my 2011 Jeep Patriot I was given a laundry list of things that was going on with my car things that could be eventually repaired I told the service advisor I would think about it after I spoke to my wife I couldn't pick my car back up to take it home cause the paperwork couldn't be found I was waiting to get a ride back to the dealership by the lot shuttle I had to wait an extremely long time to get picked up from my home and I'm still waiting as I'm typing this review I had a very bad experience with this dealership and will not recommend it to anyone who wants to purchase a car very bad customer service it's the worst I have ever experienced.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Mr. Thompson- Thank you for taking the time to post your review. We are always looking for feedback to find ways to better serve our customers and would like to discuss your service experience with you. Please contact our Resolution Department by calling 888-881-4682 or emailing customerresolutions@31dodge.com.

Salesman top notch

My daughter and I recently purchased a 2017 Renegade and a 2014 Wrangler respectively. The courtesy and service we received from Dave Maxson was nothing less than outstanding. Dave was tireless in pursuing the best vehicle for our budget as well as making sure we had all the whistles and bells.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Mark, thank you for your review and your business. We understand how busy life can be and really appreciate you taking the time to provide us with your feedback. We are so glad that we were able to help you and your daughter in purchasing a vehicle. Should you need anything else, do not hesitate to contact us. Happy Valentine's Day! -Kernersville Chrysler Dodge

Hey thank you for Erica's wonderful customer servi

I had a wonderful experience. Erica was amazing and so very helpful. I will definitely be back.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer response

Thank you for your positive review. We appreciate your business and your kind words! Please let us know if we can be of any help in the future. -Kernersville Chrysler Dodge

Tricia3217

Just purchased a car. The sales person we worked with David Maxson was Awesome! He made this purchase fun and easy! I highly recommend Kernersville CDJR, and David Maxson as your salesman!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for taking the time to provide us with your feedback! We really appreciate your business and are glad your experience with us was fun! Please let us know if there is anything else we can do to assist you. We look forward to serving you again in the future. -Kernersville Chrysler Dodge