Reviews
Excellent service been coming to Norman Reeves for 33
Excellent service been coming to Norman Reeves for 33 years. My son also uses your service.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thirty-three years? Wow, that’s a legacy sewn with care! Thank you for bringing your family to us. Knowing your son comes here too warms our hearts like a cozy quilt. We promise to keep each service stitched with the same love and skill.
Viviana provides the best customer services.
Viviana provides the best customer services. She is very knowledgeable, professional and patient to explain and to answer our questions. Thank you very much for your hard work.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Viviana is basically a walking encyclopedia of customer care: pages of knowledge, edited for patience and delivered with polish. Thank you so much for recommending her, and feel free to mention her to friends. Viviana will give them the same top-level care.
Need to check on my battery for my Honda 2021, Benito
Need to check on my battery for my Honda 2021, Benito came through as always providing excellent service.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thanks for letting us know how your battery service went! Sounds like Benito brought the calm, efficient touch you want when a battery question pops up. If you want him to take another look down the road, he’ll be glad to help.
Benito is the best.
Benito is the best.Very efficient and attentive and made sure that the wait is comfortable.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Benito played host-with-the-most: attentive, efficient, and tuned into how to keep you comfortable. Those little touches add up and make a big difference in the overall experience. Thank you so much for shouting him out, and feel free to visit us again anytime.
Norm Reeves auto dealer and service is highly efficient.
Norm Reeves auto dealer and service is highly efficient. Customer service is stellar especially with employees such as Benito. His service exemplifies how customers should be treated and gives Norm Reeves Honda a five star.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Benito rolled out the customer-care red carpet and treated you like VIP service royalty. That kind of treatment turns a regular visit into a five-star moment. Pop back anytime, and Benito will be ready for the next performance.
Edward explained everything very accurate and clear.
Edward explained everything very accurate and clear. Really good service advisor. He knows his craft well.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Edward broke it down like your favorite teacher with a whiteboard and a perfect marker. You left with all the answers and zero car-guessing. Come back anytime if you want a follow-up lesson. Edward’s office hours are open!
Sales didn’t fill up vehicle like they said.
Sales didn’t fill up vehicle like they said. 5hr drive home no bueno!! Cruise control not adaptive like they said!!
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- Overall experience 3.0
- Does recommend this dealer
- Shopped for a used car
Hello, we're sorry you were disappointed by your recent experience. Your satisfaction is our top priority, and we'd welcome the opportunity to look into your situation, including your adaptive cruise control. Please contact Sam Jaber at Sam.jaber@normreeves.com with your information so he can assist. Thank you.
The service advisor was very helpful and knowledgeable.
The service advisor was very helpful and knowledgeable. He did a great job for us.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Tony opened the toolbox of expertise and pulled out exactly what your car required. Thanks so much for sharing! Feel free to check out our service specials next time.
Very punctual service.
Very punctual service. I left happy, although I would have liked a wash. Thank you.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Prompt pick-up and drop-off? Nailed it. Missing the wash is a tiny plot twist we’ll try to fix next time. Thank you for the honest feedback, and we appreciate your time.
Everyone was very nice, helpful, and knowledgeable.
Everyone was very nice, helpful, and knowledgeable. Layla was great to work with! Joe gave me a great deal! And Bashar was super nice and transparent throughout the finance process.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
What a team! Layla, Joe, and Bashar will be so happy to hear this. Thanks for highlighting the helpful, transparent service. That’s the magic we aim to deliver. Enjoy your new ride and drop by anytime for a tune-up!