Reviews
Great customer service over all .
Great customer service over all . Attention to the details was amazing. Will return when we need another vehicle
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for the 5-star rating! Our team is committed to making every visit a positive one, and it means a lot that you shared your feedback. We look forward to serving you again soon!
Edward has helped me twice now.
Edward has helped me twice now. He is very thorough, professional, and helpful. I only trust my car at Norm Reeves so thank you. Great customer service all around.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We are delighted to see your review! Knowing that you had a great experience gives us so much motivation. Whether you need Edward to give your car another expert look or are looking for your next car, we're happy to help!
Great price and selection of vehicles.
Great price and selection of vehicles. Not too pushy like other dealers. * Just make sure they have the vehicle you want on the lot. Otherwise you will be paying extra for them to bring it from another dealer.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We are so thankful for your 5-star review! It makes our day to hear that your visit went well. Please come back and see us soon, we would love the chance to serve you again!
Very happy with the new vehicle!
Very happy with the new vehicle! Thankful for Ms. Laylas help throughout this process, Was super efficient, smoothly and knowledgeable with Car buying.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for choosing us for your new car and for sharing your 5-star review! We value your trust and look forward to keeping your experience with us positive. Come back and see us anytime!
Efficient, friendly, went over the repairs before done.
Efficient, friendly, went over the repairs before done... overall excellent work! Norm Reeves dealership team for service is very dedicated to good customer service!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Your feedback made our day! Knowing that we earned a 5-star review means the world to our service team. Whenever your ride needs some expert TLC, you know who to turn to!
I am pleased I put in my request online for information
I am pleased I put in my request online for information on a vehicle late at night and got a phone call back the next morning. Appreciate accommodating to my needs.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Great customer service is always our goal! Thanks for letting us know how smoothly your online request and phone call went, Alicia. The team here is always looking for ways to make customer service even smoother, and it sounds like they are hitting the mark. Call us again any time!
Tony Lagos is professional and helpful.
Tony Lagos is professional and helpful. I do however feel that the maintenance plan provided with the purchase is somewhat misleading. I was told I would have to pay to have differential fluid replaced at 7500 miles. If this is a standard maintenance item, I feel it should have been included in the maintenance plan. As this was my first Honda purchase, I was expecting to have two years of hassle-free and cost-free driving peace of mind.
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- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your feedback with us. Our team wants to make sure you are totally satisfied and confident in your vehicle, and we'd like to speak with you further to make sure that happens. Please contact General Manager Sam Jaber at Sam.jaber@normeeves.com whenever possible and we would be happy to talk further. Thank you.
I purchased my car at this dealer and since that time I
I purchased my car at this dealer and since that time I have always had a great experience and the staff are very caring and dedicated to the customers. The best dealership and service department in the city. I would highly recommend this dealership.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
That's some seriously high praise, Christine, and we're honored to have earned it! You have a friend in us, and we're always ready to get down the business when you need us. Stop by again soon and we'll be sure to keep up the great work!
SORRY, we don't know who Hunter Hall is, so left that
SORRY, we don't know who Hunter Hall is, so left that blank. Layla is a gem of a salesperson. Very pleasant and easy to work with. Layla, Ted, John, Tito and Kelsey made our sales experience exceptionally enjoyable.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Charlene, that cast delivered a five-star performance! Layla, Ted, John, Tito, and Kelsey all love helping customers feel comfortable and delighted, and they’ll appreciate the applause. Come back for the encore anytime. We’ll have the stage set.
Good explanation and good options on everything.
Good explanation and good options on everything. He is good person when tell us about the car
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Gregorio, thanks for the kind words! Isaiah will be happy to hear you appreciated the clear explanations and options. If you ever want a refresher on any features, swing by or call us, and we’ll happily walk through it again.