Reviews
Write a reviewWent the extra mile!
I decided to get out of my lease early and Tommy Waters & Mr. NeSmith made it happen. It was one of the easiest car buying experiences I have ever had and also my second purchase from NeSmith. They will have my business for many years to come. Excellent experience!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Continue to come
We an an appointment and was taken immediately, on time. Was offered a car wash which this time we declined. Also was informed of the upcoming 100k service on our next trip.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Car Owner needing repair.
Great service as always. Tammy and the guys make me feel important not are always polite. I love to have work done there. They are very professional. Mr NeSmith should be proud of this bunch.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Awesome review for our service department. Thank you so much for your business!
Exemplary, personal service
NeSmith Chevrolet in Claxton, GA, displayed exemplary service during our recent purchase of a new 2016 Chevy Tahoe LTZ 4x4. I had been looking for a very specific setup on a Tahoe since December 2016. While visiting family in GA in late Feb 2017, I looked at the NeSmith Chevy website and there it was! I called up sales and was quickly connected w/ Tommy Waters (perhaps providentially) and he treated us like family (really) from the moment we spoke on the phone. It was no different when we arrived to the dealership. There were no games. There were no pushy sales tactics. (Of course, it helped a little that the Tahoe is an awesome machine! :) ) We had a very frank and honest discussion and were able to come to acceptable terms quickly. The vehicle had a scratch on the left front bumper. Tommy said, "that will be fixed and you will not know it was there." Wes, the finance manager, was equally as cordial and straight-forward. The entire purchase process was simple. No smoke and mirrors. Just honest people doing honest business. We drove back to Claxton five days after purchase to pick up our new Tahoe. The scratch on the bumper was fixed just as Tommy said it would be. It looked brand new. On our return visit, everyone was just as friendly as the first time. Incidentally, my parents had been looking for a used truck, a Dodge 2500, to pull their travel trailer. Tommy had one on the lot the day of our purchase and my parents drove over to Claxton three days later to check it out. It was not exactly what they were looking for. One might expect a 'thanks for coming. We'll keep our eyes open for you"......but Tommy did better than that. He talked to my dad about what he was looking for and asked how he could help. My dad had found a truck (2008 Dodge 2500) in a neighboring state that was too far away for him to go look at it, but he knew it was a good truck. Tommy called the dealer and determined he was able to purchase the vehicle. He and my dad came to terms on the purchase of the truck that same day. It was a very fair deal and my dad is quite pleased with the truck. Tommy didn't have to go to that trouble, but he was happy to help. He got an unexpected sale and my dad got the truck he wanted! We returned to pick up our Tahoe the same day my parents came to pick up their truck. My wife and mother were greeted with a genuine hug from Tommy. And when he said he appreciated your business, you knew he meant it. NeSmith has already gotten some very good, free advertising from us! We were very satisfied with our entire customer experience and are telling others. I have already referred one of my colleagues in Charleston stating that it would be worth the drive to NeSmith. Best wishes for continued success to Tommy and the entire NeSmith team.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Great Service1
Great people to deal with. Will definitely purchase my next car here!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Awesome review for our service department. Thank you so much for your business! We look forward to working with you in the future.
Awesome service & friendly personal
The service was fast and professional. I called early that morning and was told to come right in. Everyone was very friendly, and told me to go wait in the waiting area and get a cup of coffee.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Great service department
Thoughtful, informative, and knowledgeable. I was by a real active " why don't you take your vehicle to ---". Our local dealer, I informed them that I might have to drive 45 min but would rather take it to someone I trust.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Barry McGlashen was very professional
I went to buy a new car and was very happy with the way I was treated. Barry went out of his way to make sure that I got just what I wanted. He also took the time to explain all the different options and make sure I knew how to work them. I was very happy with everything.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Excellent Customer Service
I purchased a Cadillac SRX several years ago from Nesmith and they have continued to provide excellent service on this car. Will certainly buy my next vehicle from them! Sandra Kate
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Took Care of the Probelm with my Truck
We experienced a problem with the rear end of our truck which was covered under the warranty. GM had to ship all new parts, which took a while. NeSmith provided a new "loaner" truck for the entire time at no cost to us!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair