Reviews
Recall updates got mu 2025 Hyundai Tucson Limited, arrived on time, they said there were 2 updates which they performed and was done in 2.5 hours
Recall updates got mu 2025 Hyundai Tucson Limited, arrived on time, they said there were 2 updates which they performed and was done in 2.5 hours
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Stephen, thank you for sharing your positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
It was pleasant. I enjoyed it. Also the salesperson Gamon made my experience better. Apologies for the misspelling of his name. Service was pleasant to work with.
It was pleasant. I enjoyed it. Also the salesperson Gamon made my experience better. Apologies for the misspelling of his name. Service was pleasant to work with.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Emeka, we're happy you found our staff to be so supportive during your experience here at South Charlotte Hyundai. If you have any further questions, please don't hesitate to reach out!
I spent most of a day communicating with this dealership about a vehicle they had on their website. I set an appointment to go down and see the vehicle and test drive it. I was ready to purchase the vehicle, but when I arrived, the salesperson I had been communicating with wasn't available to see me. Shortly after being there, I was told the car was no longer there and I was asked about buying a different car. The old bait and switch. This was the worst dealer I have ever encountered. I have never experienced a lack of professionalism like that in 40 plus years of driving. I would not recommend anything about this dealership or anyone working there. As a matter of fact, I was texted the next day with a quote on a different vehicle to "make up" for the issue I encountered with them. My response was "If you offered to give me a new SEL, I would not trust you and your dealership enough to drive back down there to get it." Absolutely terrible dealer experience.
I spent most of a day communicating with this dealership about a vehicle they had on their website. I set an appointment to go down and see the vehicle and test drive it. I was ready to purchase the vehicle, but when I arrived, the salesperson I had been communicating with wasn't available to see me. Shortly after being there, I was told the car was no longer there and I was asked about buying a different car. The old bait and switch. This was the worst dealer I have ever encountered. I have never experienced a lack of professionalism like that in 40 plus years of driving. I would not recommend anything about this dealership or anyone working there. As a matter of fact, I was texted the next day with a quote on a different vehicle to "make up" for the issue I encountered with them. My response was "If you offered to give me a new SEL, I would not trust you and your dealership enough to drive back down there to get it." Absolutely terrible dealer experience.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
Hi, thank you for bringing this to our attention. We’re very sorry that you had this experience. Your satisfaction is our top priority and your feedback allows us to make improvements to our processes and train our staff. Please contact us at (704) 912-0331 to share more details about your visit so we can make things right.
Thank you for taking the time to share your experience. We sincerely apologize for the frustration and disappointment during your recent visit. We deeply value your time, and it is never our intention to deliver an experience that feels anything less than straightforward and professional. Vehicles can occasionally sell or become unavailable unexpectedly, but we completely understand how frustrating it is to arrive for an appointment and find the vehicle you came to see is gone. Our team immediately apologized in person and worked diligently to find an immediate solution, including offering a heavily discounted brand-new model to make things right. We respect that this did not meet your expectations. We take your comments seriously and will use this feedback to review our internal processes regarding vehicle availability and appointment timing.
Not like how be treat every time be there for service they try to charge me , even if I have warranty that supost to cover for it . I m feeling descriminated
Not like how be treat every time be there for service they try to charge me , even if I have warranty that supost to cover for it . I m feeling descriminated
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- 2.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Dear valued customer, I am sorry to hear about your frustrating experience. We strive to provide fair and transparent pricing for all our customers. Please reach out to us so we can resolve this issue and make things right for you. Your satisfaction is our top priority.
ld post: I recently purchased a new car from Hyundai South Charlotte and the entire experience was outstanding from start to finish. Reggie was professional, knowledgeable, and never made me feel pressured.
ld post: I recently purchased a new car from Hyundai South Charlotte and the entire experience was outstanding from start to finish. Reggie was professional, knowledgeable, and never made me feel pressured.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello Tiffany, thank you; we appreciate your feedback! We are always more than happy to assist you if anything else comes up. Take care!
My car auto trunk was not working. The technician worked diligently to find the cause and kept me informed throughout the process. I was very pleased with the results!.
My car auto trunk was not working. The technician worked diligently to find the cause and kept me informed throughout the process. I was very pleased with the results!.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Darryl, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
I had an appointment and it took them 3 hours to change (not flush) the transmission fluid. I understand letting to car cool down before working on it but 3 hours? And during those 3 hours I was asked 5 times if I wanted to trade my car in. I just wanted to get my car maintenance done in a timely manner.
I had an appointment and it took them 3 hours to change (not flush) the transmission fluid. I understand letting to car cool down before working on it but 3 hours? And during those 3 hours I was asked 5 times if I wanted to trade my car in. I just wanted to get my car maintenance done in a timely manner.
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- Overall experience
- 3.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello David, we regret to hear that you are displeased with your recent experience with us. If you would be willing, we would like to try and turn your experience around. When you have a chance, please reach out to us at (704) 912-0331 and we will do our best to make this better.
Waited over 4 hour for my services to be completed . I was told someone had quit and they were also short staffed Would have appreciated a head up before arriving.
Waited over 4 hour for my services to be completed . I was told someone had quit and they were also short staffed Would have appreciated a head up before arriving.
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- Overall experience
- 3.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello Gabriella, we appreciate you taking the time to leave us this feedback. Please contact us at (704) 912-0331 when you have an opportunity, and we will be more than happy to try and turn your experience around.
My only complaint was the temperature of the waiting area. It was freezing. Tell people to bring a sweater when they make their appointment. Or have sweatshirts available.
My only complaint was the temperature of the waiting area. It was freezing. Tell people to bring a sweater when they make their appointment. Or have sweatshirts available.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello James, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Was hoping to find an honest and capable service dept and dealership. Only because time was the main consideration, I did not have the luxury of comparison pricing. Huge mistake! After the fact I found out how much more I was charged than should have been. Someone called a day or so after the work was done inquiring about my experience. After listening(or not) he said he would look into it. I’m not expecting to hear from anyone. Steve M
Was hoping to find an honest and capable service dept and dealership. Only because time was the main consideration, I did not have the luxury of comparison pricing. Huge mistake! After the fact I found out how much more I was charged than should have been. Someone called a day or so after the work was done inquiring about my experience. After listening(or not) he said he would look into it. I’m not expecting to hear from anyone. Steve M
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
Hello, thank you for bringing this to our attention. We’re very sorry that you had this experience. Your satisfaction is our top priority and your feedback allows us to make improvements to our processes and train our staff. Please contact us at (704) 912-0331 to share more details about your visit so we can make things right.