Reviews
Great service consummate professionals
Great service from a great group of professionals.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Fleet! We appreciate you taking the time to let us know what a great job our team at Germain Lexus of Easton is doing! Thank your 5-star review!
Excellent service
The service department at Germain Lexus IS superb! Aaron Doty always takes great care of me and my vehicle. It is pleasure to be able to receive such top notch service with such a friendly, courteous staff. Thank you!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 2.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Christine! We're so glad that you enjoy having your vehicle serviced here at Germain Lexus and that Aaron takes such great care of you and your Lexus. It looks like by not rating the "buying process" your review clocked in as a 2 out of 5 star review, which is considered negative. If you have an opportunity to update your review we'd certainly appreciate it! Thank you so much for being a Germain Lexus customer!
Great service
Going in for service has been a new experience like none other. Good job!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Excellent Service all the way through!
Rick, We have purchased 4 cars from both of your Lexus dealerships. I continue to be extremely impressed by the high level of service and follow through demonstrated by your team! As an employer myself, I can see that your people are top notch. We have been very pleased with our total experience from Jay Jackson in Sales, JB, Donna and MIke Swetnam in Service! Keep up the good Work!! Most impressive!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Pre Owned Lexus Purchase
We purchased a per owned certified Lexus 300h on 5/21/16. I drove from the suburbs of Cleveland. The sales consultant (Matt Wilhelm) was knowledge able and courteous throughout the complete journey from test drive, negotiation and purchase.
- Customer service 4.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We are glad we could make the drive worth it for you! Thank you for your business and for taking the time to write us a review! We look forward to working with you again in the future!
A++ In Customer Service
This is how all dealerships ( and those that want to be successful ) should function. Germain Lexus should be the standard by which all people model their business.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Topnotch Service
As always I received excellent service. While my car was being repaired, I was given a rental car. I was thankful to receive the car, I had many errands on that day. Because of the your excellent service, it keeps me coming back.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Five star experience in all respects. Aaron great
Five star experience. Aaron makes it easy. The quality service one of the reasons I purchased from Germain.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Fabulous Dealership
I love everything especially Germain Lexus of Easton!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Jim from the Heath Area
From the minute we pull our vehicle in the service area, we are met with extremely friendly personnel. After every service of our RX, we feel very confident that we will not have any problems nor have to come back because of a problem. We have owned a Lexus since 2001 and recommend them highly.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase