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Nalley Lexus, Roswell

(804 reviews)
Visit Nalley Lexus, Roswell
Sales hours: 9:00am to 7:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:00am–6:00pm
Tuesday 9:00am–7:00pm 7:00am–6:00pm
Wednesday 9:00am–7:00pm 7:00am–6:00pm
Thursday 9:00am–7:00pm 7:00am–6:00pm
Friday 9:00am–7:00pm 7:00am–6:00pm
Saturday 9:00am–6:00pm 8:00am–5:00pm
Sunday Closed Closed
New (770) 285-8875 (770) 285-8875
Used (770) 285-8465 (770) 285-8465
Service (770) 264-1382 (770) 264-1382

Reviews

(804 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Nalley Lexus, Roswell from DealerRater.

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We had an appt at 11 yesterday with Mohammed he was ready

We had an appt at 11 yesterday with Mohammed he was ready and waiting for us wonderful service we have purchased several vehicles there and always pleased

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

I couldn’t be happier with my car-buying experience, all

I couldn’t be happier with my car-buying experience, all thanks to Jennifer! From the moment I walked in, she made the entire process smooth, stress-free, and even enjoyable. Her professionalism, knowledge, and genuine kindness stood out from the start. She took the time to understand exactly what I was looking for, answered all my questions with patience, and made sure I felt confident in my decision. Jennifer went above and beyond to ensure I got the best deal possible, and I never once felt pressured—just supported. Her attention to detail and dedication to customer satisfaction are truly unmatched. If you’re looking for a top-tier salesperson who truly cares, Jennifer is the one to ask for! Thank you, Jennifer, for making this such a fantastic experience. I absolutely LOVE my new car, and I’ll be recommending you to everyone I know! 🚗💨

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hello T Damiano, thank you for the high rating! Our team works tirelessly to provide excellent customer service.

Meeting and working with Jennifer Washington made my

Meeting and working with Jennifer Washington made my purchase experience so much easier and more enjoyable!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Manny and Alex were amazing!

Manny and Alex were amazing!! They made the experience as pain free as possible. We highly recommend them!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Top notch dealer.

Top notch dealer. We enjoyed working with Carmen as our sales associate and we look forward to driving our new RX.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Caring knowledgeable staff made buying my Lexus a great

Caring knowledgeable staff made buying my Lexus a great experience. Lazarus was wonderful and took great pride in delivering a seamless process .

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Although didn?

Although didn?t expect, but I felt like I was not treated as a valuable customer. I was not even offered an all weather floor mat set. I asked for it. The sales guy said they don?t do that after COVID.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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I recently had a fantastic experience at Nalley Lexus

I recently had a fantastic experience at Nalley Lexus Roswell, and I wanted to specifically commend Jennifer Washington for her outstanding service. From the moment I walked in, Jennifer was incredibly helpful and attentive. She listened carefully to my needs and patiently answered all of my questions. She was knowledgeable about the vehicles and the entire process, making me feel comfortable and confident in my decisions. Jennifer went above and beyond to ensure I was satisfied, and her professionalism and friendly demeanor truly made the car buying experience a pleasure. I highly recommend Nalley Lexus Roswell, and especially Jennifer Washington, to anyone looking for a top-notch car buying experience.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Very professional from sales to finance to service.

Very professional from sales to finance to service. I was very pleased with the overall experience.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Very professional and went the extra mile to meet our

Very professional and went the extra mile to meet our needs. Jennifer was our salesperson that was excellent.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.