Skip to main content

Nalley Lexus, Roswell

(804 reviews)
Visit Nalley Lexus, Roswell
Sales hours: 9:00am to 7:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:00am–6:00pm
Tuesday 9:00am–7:00pm 7:00am–6:00pm
Wednesday 9:00am–7:00pm 7:00am–6:00pm
Thursday 9:00am–7:00pm 7:00am–6:00pm
Friday 9:00am–7:00pm 7:00am–6:00pm
Saturday 9:00am–6:00pm 8:00am–5:00pm
Sunday Closed Closed
New (770) 285-8875 (770) 285-8875
Used (770) 285-8465 (770) 285-8465
Service (770) 264-1382 (770) 264-1382

Reviews

(804 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Nalley Lexus, Roswell from DealerRater.

Want to share your experience with this dealership?

Write a review

Every person from the front desk attendant to the tech

Every person from the front desk attendant to the tech expert were wonderful! No bull approach and I like that!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

had a fantastic experience working with him!

had a fantastic experience working with him! They were incredibly patient and took the time to understand my needs without any pressure. Their knowledge and willingness to answer all my questions made the car-buying process smooth and stress-free. I truly appreciate their professionalism and kindness. Highly recommend!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Hi, thanks so much for rating us so high! Be safe on the road!

It is very nice place to buy a car.

It is very nice place to buy a car. All staffs from receptionist, salespersons, and financial �t very friendly. I will recommend it to my friends

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Duythanh, thank you again for taking the time to let us know how we did!

Alex and the Nalley Roswell associates were terrific.

Alex and the Nalley Roswell associates were terrific. The buying process took a while but they earned our business. A beautiful showroom with just the right car available.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Hi, thank you for taking the time to rate us! You really made our day today.

It is very nice place to buy a car.

It is very nice place to buy a car. Friendly and courteous from them all

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Clean, friendly and eager to assist staff.

Clean, friendly and eager to assist staff. Bryan is professional and I will recommend him to anyone I know in the market for a Lexus. Finance advisor was a little shady and our guy made many mistakes. I wish I recorded the conversation. He told us a rate and then didn’t honor it. Said he never said that and wouldn’t show us the rates the banks offered us. He also wasn’t very informed on the extras he was supposed to try and sell. I’m a business owner and salesman and can see right through someone who is bad at their job. If my wife didn’t want the car so bad and if it was available at other dealers I would have walked out and took my business somewhere else.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your feedback and for recognizing Bryan’s professionalism—we’re glad he provided a great experience. However, I sincerely apologize for the concerns you had with the finance process. Transparency and accuracy are important, and I regret that you felt misled during this part of your purchase. I’d like to discuss your experience further and see how we can make things right. Please feel free to reach out to me directly. Ruben Santiago General Manager Nalley Lexus Roswell 770-284-8580

Dealer response

Thank you for your feedback and for recognizing Bryan’s professionalism—we’re glad he provided a great experience. However, I sincerely apologize for the concerns you had with the finance process. Transparency and accuracy are important, and I regret that you felt misled during this part of your purchase. I’d like to discuss your experience further and see how we can make things right. Please feel free to reach out to me directly.Ruben SantiagoGeneral ManagerNalley Lexus Roswell770-284-8580

The experience here from start to finish was exceptional!

The experience here from start to finish was exceptional! From a greeting in the parking lot, to closing the sale, all people we dealt with were friendly and helpful, not pushy! Jennifer Washington (our sales representative) was friendly, helpful, and patient. I will come back for future car needs!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Alison, we are glad you enjoyed your customer experience with us, which led to this great rating! Please don't hesitate to reach out if we can assist you further.

Bryan was professional and very personable as well.

Bryan was professional and very personable as well. He was exceptionally knowledgeable and explained the options on the vehicle in simple terms. When he dropped off the car to my home, he spent a couple hours setting my car up with my phone and the Lexus app. I hadn?t bought a car in 14 yrs and boy have the options on a car changed! lol. Bryan made my experience less stressful with his guide through the process. With all that being said, Bryan is your guy, if you?re in the market for a Lexus and are at the Nalley dealership, in Roswell.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Thank you for taking the time to leave us this positive review! Have a wonderful day!

Thank you so much for helping me.

Thank you so much for helping me. Unlocked my card and thanks.People who help me

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Alex/Manny were wonderful.

Alex/Manny were wonderful. From the initial call with Alex I felt all of my questions were answered. Was about to offer a deal that was within my budget. And was extremely excited happy that he could assist in me purchasing the vehicle I wanted.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

We always appreciate positive reviews! Thank you, and happy motoring!