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Nalley Lexus, Roswell

(804 reviews)
Visit Nalley Lexus, Roswell
Sales hours: 9:00am to 7:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:00am–6:00pm
Tuesday 9:00am–7:00pm 7:00am–6:00pm
Wednesday 9:00am–7:00pm 7:00am–6:00pm
Thursday 9:00am–7:00pm 7:00am–6:00pm
Friday 9:00am–7:00pm 7:00am–6:00pm
Saturday 9:00am–6:00pm 8:00am–5:00pm
Sunday Closed Closed
New (770) 285-8875 (770) 285-8875
Used (770) 285-8465 (770) 285-8465
Service (770) 264-1382 (770) 264-1382

Reviews

(804 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Nalley Lexus, Roswell from DealerRater.

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Was treated like a criminal.

Was treated like a criminal. Wouldn't recommend this place to my worst enemy! I got a quote from a competitor that they wouldn't honor. So, I went to Butler Lexus in Union City - an hour away - and bought the same vehicle for approximately $5,000 LESS!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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Dealer response

I’m truly sorry you felt this way during your experience with us. That’s not how we want anyone to feel when visiting our dealership. While pricing can vary between dealerships based on different factors, I regret that we weren’t able to meet your expectations. We appreciate your feedback and will use it to improve our approach. If there’s anything I can do to address your concerns, please don’t hesitate to reach out. Ruben Santiago General Manager Nalley Lexus Roswell 770-284-8580

We recently visited four auto dealerships in the greater

We recently visited four auto dealerships in the greater Atlanta area. The folks at Nalley Lexus Roswell were exceptional! Manny and Alex teamed up to work with us to find and purchase a Lexus 350 RX hybrid. It wss as s a seamless experience from start to finish. You’ll love doing business with this crew!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

We had a wonderful experience working with Carmen Panzica

We had a wonderful experience working with Carmen Panzica he was very polite and very knowledgeable. He listens to your requests and asks thoughtful and helpful questions. A very enjoyable experience.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Manny was super helpful as we navigated the process to

Manny was super helpful as we navigated the process to purchase a new GX550. I couldn’t be happier.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

They were very polite, helpful and passionate and

They were very polite, helpful and passionate and patient. They took time to show you all the details of vehicle

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

The service was exceptional.

The service was exceptional. From the moment you walk on the lot you feel at home. Thank you Manny!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Manny was very knowledgeable and friendly.

Manny was very knowledgeable and friendly. He is a pro. Will recommend. Great job! Thanks

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Manny is really helping me find the right car.

Manny is really helping me find the right car. He has been very helpful. It is a pleasure to work with him.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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Alex is amazing, ver nice, efficient, and patient.

Alex is amazing, ver nice, efficient, and patient. Everyone in the dealership is courteous snd friendly.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

My name is Victoria S.

My name is Victoria S. I purchased a used vehicle which had some issues that needed to be resolved. Justin in the service department was very helpful and understanding. He solved the problem and made sure that I was happy with the results! If I ever have any issues I will consult with Justin. From my understanding he was recently transferred to this location. He's a great addition to the dealership!! Thanks for everything Justin!! :) Victoria S.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.