Reviews
We have worked with Needham for several years and he is
We have worked with Needham for several years and he is always kind, helpful, and friendly. In fact he treats us like family. He is a very patient and knowledgeable. We always feel like special clients.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
It's great to know that Needham has consistently provided you with excellent service over the years at Northside Lexus. We truly appreciate your loyalty and kind words!
Customer service was not good.
Customer service was not good. Bought a brand new Lexus vehicle on 11/3/23 and had to bring it back the same day because the check engine light and several other lights came on. I did not get my brand new vehicle back until the week of Dec 20th and had it for 4 days and had to return it to the dealership because the heating elements to the seats were not working and the seats would not stay programmed. There was a computer issue which was the findings. I no longer wanted the vehicle and asked for a brand new one. I finally got a new vehicle on 2/1/24. After having conversations with the finance and manager, I was informed that they would give me the best deal. Instead of doing a collateral swap, they sold me a new vehicle and used my equity as a down payment to make it work. When going to finance to do paperwork they tried to not give me all the value I paid for original vehicle. Once everything was done, I asked for complimentary Lexus gear for my troubles and haven’t heard from anyone because they say it’s out of their control.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
I'm sorry to read about your experience after purchasing your car. It's clear that we've fallen short of our usual standards and for this, I sincerely apologize. I understand your frustration toward needing to return your new vehicle and not getting the full value of your original car. We value all feedback as it helps us improve our service delivery moving forward. I'd like the opportunity to discuss these issues further with you directly so we can find a resolution together - please reach out at your earliest convenience. Thank you, Tim Karmout - General Sales Manager - 281-569-3308
Bobby in sales is the best!
Bobby in sales is the best! Super nice and helpful He has been there 15 years for a reason
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
It was our pleasure to assist you. Thank you from all of us here at Northside Lexus!
Very well run.
Very well run. Good service. Good location. I will buy more cars here in the future
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Ben, we are happy to hear you had a five-star buying experience at Northside Lexus! We look forward to working with you again in the future. See you then!
I like that this dealership does not included ridiculous
I like that this dealership does not included ridiculous fees like reconditioning fees, nitrogen filled tires, or window tint warranties.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We're glad to know you appreciate our straightforward approach at Northside Lexus. Thanks for the positive feedback!
I had a very pleasant experience at this dealership.
I had a very pleasant experience at this dealership. The staff was helpful and efficient.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for leaving Northside Lexus a five-star review! It makes our day to read you enjoyed your experience and our team was helpful. See you down the road!
Everything was clean and bright.
Everything was clean and bright. All the staff were helpful. Our salesman was helpful and truthful.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for leaving the Northside Lexus team a five-star review! We are so glad that you enjoyed your buying experience. Safe travels in your new ride!
After a call to Herb Mills, he assisted us in finding the
After a call to Herb Mills, he assisted us in finding the exact car we wanted and it was actually on the dealership’s lot! Marcus Atkins made the financing process as “painless” as possible. Herb Mills lll assisted me with some of the technology aspects of the car before I drove off. Overall, a food experience for someone who hates the process of car buying.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We're glad to know that Marcus and our team at Northside Lexus could assist you in finding the perfect car and make your financing process as smooth as possible. Thanks for sharing this positive review—we appreciate it!
We really enjoyed working with Lisa.
We really enjoyed working with Lisa. We would definitely recommend this dealership to friends. So far we really like the Rx.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Laura, we're so glad to know you had a great experience with Lisa at Northside Lexus. We hope you continue enjoying your new Lexus RX and thank you for recommending us!
I’ve traded there for 15 years and driven a Lexus for 26
I’ve traded there for 15 years and driven a Lexus for 26 years. Have missed the fresh baked cookies.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi Jim & Sara! Thank you for leaving Northside Lexus a five-star review! We appreciate your ongoing business and will see about getting some more of those cookies back for you and all our customers!