Reviews
Great and fast service, Anh Vu is great at her job, I’m
Great and fast service, Anh Vu is great at her job, I’m very satisfied, will be back in the future
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for choosing Northside Lexus! We'll make sure your kind words reach Anh.
Most sophisticated car dealership I’ve ever been to, from
Most sophisticated car dealership I’ve ever been to, from start to finish, the customer service was incredible. Even after I’ve bought my car, they answer all my questions within minutes and always help me out.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Nicolas, we're delighted to know you had such a positive experience at Northside Lexus. Our team is always here for any questions or assistance you may need. Enjoy your new car!
Jason was very knowledgable, patient and helpful thru the
Jason was very knowledgable, patient and helpful thru the process of finding my car. He created a seamless financing process and he taught me a lot about the features of my car while in the midst of a pending storm. He left me with his contact info for any assistance I may need either getting to know my car or service I may need in the future. I would definitely recommend purchasing a car from him. My finance person was also helpful, attentive and knowledgeable. He was quick to get me into his office when I arrived and moved swiftly thru the process.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We're glad to know that Jason and our finance team were able to assist you in finding your perfect car at Northside Lexus. It's great hearing how smooth the process was for you, even amidst a storm! We appreciate your recommendation and look forward to assisting with any future needs.
My salesman was not good.
My salesman was not good. I called the dealership knowing which car I wanted and was assigned to Javier Calderon. I scheduled my test drive and when I arrived he wasn’t very knowledgeable about the car. He didn’t explain many of the features and he didn’t even know much about what’s included in the L/certified program. Additionally, I’m upset with the communication - it was bad. I signed paperwork and arranged my down payment. I left my car at the dealership that day because Javier explained there would be a touch-up guy the next day that could take care of a scratch on the car. We agreed to 3pm and he didn’t meet me there. On top of that, he waited til I arrived to the dealership to let me know that the touch-up guy called in that day and it couldn’t ve fixed… I was very upset especially knowing that I live 45 minutes away. I wasted a trip. This is not the experience I would’ve expected from Northside Lexus. If it wasn’t because I love my car, I definitely would not have given Javier the sale.
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- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
I'm sorry to hear about your experience. We strive for excellent customer service, and it seems we fell short during your visit. Your feedback is valuable as it helps us improve our services. If you're open to discussing this further, please reach out at a time that's convenient for you so we can address any unresolved issues or concerns directly with you. Thank you, Tyler Stephens - Pre-Owned Sales Manager - +1 (281) 569-3319
They have an elite team of great and friendly individuals
They have an elite team of great and friendly individuals who know how to address the needs of potential buyers. Tyler Stephen's was extremely courteous and treated my wife and I as family.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We're so glad to know that you felt like family during your visit with us at Northside Lexus! It's great to see Tyler and the team could provide a top-notch experience. Thanks for choosing us, we appreciate it!
Very nice customer service.
Very nice customer service. Plenty of people to help you. Donny was great , along with the finance department.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We're glad to know you had a great experience with Donny and our finance department at Northside Lexus. Thanks for your positive feedback about our customer service!
Great experience with Jesse.
Great experience with Jesse. He was professional, friendly and patient with me. Great team at Northside!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
It's fantastic to know that Jesse and our team at Northside Lexus provided you with a great experience. Thanks for sharing your feedback! Enjoy your new ride!
My experience at Northside Lexus was spectacular!
My experience at Northside Lexus was spectacular! Donnie and Doug were great to work with and they ensured that the entire process was smooth and efficient. I highly recommend!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We're so glad to know that Donnie and Doug made your experience at Northside Lexus a spectacular one! Thanks for the recommendation. Enjoy your new ride!
I can’t talk much about the dealership as a whole, but
I can’t talk much about the dealership as a whole, but Jared is an excellent professional, sales person.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Carlos, we're glad to know that Jared provided excellent service during your visit to Northside Lexus. Thanks for the positive feedback! Enjoy your new ride!
Friendly atmosphere.
Friendly atmosphere. Took the the time to listen to our needs and show us options
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Adam, it was our pleasure to assist you and take the time to show you options that fit your needs. Thank you for choosing Northside Lexus and for sharing your feedback! Take care!