Napleton Chrysler Jeep Dodge RAM

The experienced show up by the services agent was great and he direct me true every single point of my car

Fast honest service. Would recommend to everyone. They offer great deals, especially the Oil change deal & the car wash deal!

The service tech was very positive and she helped us. We only had to wait 2 hrs. We were still covered under the manf warrantee.

quick and courteous service, all mu questions were answered. Too many word don't describe a dealership or service. very professional.

We took our car in for an oil change here like we've been doing for several years now and on our way out another vehicle that was also there for service had been left on neutral by a service tech and yes, it crashed into my car, this was very frustrating as we were a day from leaving on our family Vacation of course with our vehicle, not happening, then a sales manager approach my husband and told him to make a scene and scream that way he can get a great deal on another vehicle, wow right. My husband and I are not those kinds of individuals, we treat people and deal with situations with professionalism and expect that in return. To our surprise we were treated the COMPLETE OPPOSITE. At first we were told that a rental could be given to us but not taken out of state which did not work for us, and so we thought, ok since we were planning to trade in our car at the end of the year and purchase a new one guess this has to be the time. I cannot stress to you that my husband was at this dealer since 9am to 9pm. Some periods with no Contact for 2-3 hours straight and with no car was not able to eat all day and the dealer did not even have the courtesy to offer him a drink, water, nothing, not even customer service . It was after I arrived and complained about how he has been treated and ignored that the salesman Lebron, which by the way was the only person there with customer service literally walled a crossed the street and brought us bottles of water with his own money, UNBELIEVABLE. So without be able to give us what we wanted which was clearly doable and what was the right thing to do in this case, keep in mind this would have been my third purchase from napleton and we have been a client since 2006, and so to tell you the disappointment we felt was just untolerable, so the next day we picked up the rental provided as they then told us that we can drive it out of state. That evening I sent out an email to both the GM and the Regional to let them know of my experience and lack of customer service in their dealership. First I spoke to GM which for the majority of the call he spoke and had me on speaker the whole entire time and ultimately told me that there was nothing else that he can do but ensures that the damages to my vehicle would be properly fixed. The next morning I got the call from the regional manager which was a complete different experience from the general manager was very professional heard what I had to say told me to reach out to him when I got back from vacation to work out the deal and take care of us. Well came back from vacation and after 4 messages I'm still waiting for him to call me back so there is that. We received a call on Monday from service that our car was ready, keep in mind we was made sure of that our vehicle was going to be repaired as it never happened, my husband couldn't repeat and stress enough thay he wanted the parts replaced not put back together with BONDO And yes to our shock, not only was the job done terribly and clearly no one checked the final work, there were parts left over in the back seat that didn't get back on and yes No new parts minus the headlight it was bondo and poorly done, the bumper and fender did not aline and clips were still broken.... and so we're going on three weeks now and I still am driving the rental and waiting on a call from service to let me know if parts will be ordered for my vehicle and when I can expect it. If you are looking for customer service, heck service at all don't come here. If are looking to be treated with respect, with courtesy don't come here. If you are looking to get treated like another number, or looking for a bad deal that they take hours trying to make it seem that it's the best deal that they can give you, if you are looking to get ripped off and passed on then this is the place for you.

I bought my Jeep Compass in 2011 , I always come here for my oil changes but this time I was in almost 2hrs.

Much faster service this time. They could use another service writer on the drive. It took longer for them to write me up than to do the oil change.

Service personal is always ready to answer my questions and recommend needed service but are not overly pushy. That is a great quality in customer service as you don't feel bullied. Also the service specials are great and I have already sent about four ppl to get service there and bought a wash package for my mom as a gift.

I liked the option to be able to be shuttled where I needed to go and also knowing shuttle would pick me up.

Jason was very helpful throughout the vehicle sales and purchase process. He did an excellent job, was very encouraging and his personality sealed the deal for me to not only purchase the car I got today, but to come back and not only possibly purchase other cars in the very near future but to encourage other people to come and buy vehicles from him. He loves his job and its something that you notice very initially meeting him.