Reviews
300 s
Purchase a Chrysler 300s and from the moment Jason Gonzales was awesome. Stayed connected the entire time we work the numbers and even after we finalized the deal . Jason drove and personally delivered the vehicle too me excellent service and will refer.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We appreciate you taking time to leave us a great review! We are pleased to hear Jason did a great job in assisting you in your purchase. If there is anything else we can do for you please don't hesitate to give us a call! Best, Nick Salerno, General Manager 855-423-4349
Excellent service
Matt, William, and Bobbi were all helpful in getting us our car and they should be recognized for thier professionalism.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Jalize, we appreciate you taking time to leave us a great review! We are pleased to hear Matt, William, and Bobbi did a great job in assisting you in your purchase. If there is anything else we can do for you please don't hesitate to give us a call! Best, Nick Salerno, General Manager 855-423-4349
Tune up Wheel rotation
They took in my car and shuttled me home and back again while my car was being repaired. Cannot complain with the experience.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Milton, thank you for leaving us your positive review. We are pleased to hear that you were satisfied with the shuttle we provided and the thorough service you received from us. If there is anything more that we can do please come back and see us again. Take care! Best, Nick Salerno, General Manager 855-423-4349
Managers fix any issue...
Gladly. My experience at first was a bit nerve wrecking, however, once I realized that there was pressure on employees due to a manager absent in the service area, and perhaps that reflected on the inconsistency. However, as soon as I brought it to the attention of another manager, the problem was quickly solved. On an over all, my experiences with Napleton prior has been consistent and professional.
- Customer service 4.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for the great review, Miriam! I do apologize for the initial difficulties you experienced during your shopping experience, but I'm glad to hear that things have been smoothed over by one of our managers. It is imperative to us that we make the car-buying experience painless and efficient from the initial negotiations to the final paperwork. Please let us know if there is anything else about your purchase that you'd like to discuss. Best, Nick Salerno, General Manager 855-423-4349
5309 .. 300 S
Richard Lebaron and the team was awesome in my experience buying the car that I wanted 300 s .. No Hassle and we were able to come to terms on my wants and needs. Richard is an asset and genuine car sales man who takes his time and is informative. This is my second car that we have purchase and have referred others that are completely happy with richard lebaron. 5309 stars for him !!! Great job
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hector, on behalf of our dealership, I sincerely thank you for taking the time to write such kind words about our sales team. Richard is a great people person and he strives to create a positive buying experience for every customer. He will be very happy to hear he was successful in that endeavor. Congratulations on your new car! If you have any questions or concerns, please do not hesitate to come see us. Best, Nick Salerno, General Manager 855-423-4349
Great service ,met my needs , great facility ,
They did everything they could and was there trying to get me a car my first car at that every other dealer ship I've gone to never really help and made much effort to get me a car but at napelton I got a good deal they helped me a good a new car this years car .
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Rafael, it was a pleasure to read about your first buying experience working with our team. Congratulations on your new car! Our top priority is delivering informative service at an efficient pace, without making our guests feel rushed or pressured in any way. It's delightful to know that we were able to provide you with such a memorable and pleasant experience. Thank you for taking the time to write this outstanding review. We look very forward to seeing you again in the future! Best, Nick Salerno, General Manager 855-423-4349
Great service
the car presents failures, I regret to say that has many mechanical problems, and that adds to the lack of knowledge in the model Dodge Dart, I returned many times for the same problem without result and change diler and had to request changes of parts They are generating faults and have a better result.
- Customer service 4.0
- Buying process 3.0
- Quality of repair 3.0
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for leaving us the great rating, Jesus. I am sorry to hear about the multiple visits for the same problem, but we greatly appreciate you giving us the chance to fix your Dodge Dart for you. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit. Best, Nick Salerno, General Manager 855-423-4349
Worse Experience Ever
I visited the dealership yesterday and test drove a vehicle.. I was very disappointed with the service i received. The salesman was very helpful not extremely knowledgeable but he was new to the dealership. He explained what Now to the sales manager he was very rude, argumentative,condesending and very patronizing to me. We had discussed figures and i felt we were very close and the sales manger went to discuss with whomever he needed to and then came back with the original figures plus additional charges. Now these additional charges- They tell you that all vehicles come with a free key replacement up to 2 years- now on the paperwork this is listed as an option- There is a charge for this- This is listed as an option- Wouldnt one reasonably think option means i have the choice whether or not i would want this- this is not an option its mandatory even though its listed as option. Then he wanted me to sign a piece of paper with what i was willing to pay. This seems very childish and unprofessional. I understand there is negotiating in any deal but these standards that your dealership use are not what i feel is appropriate business standards. I felt like the time i spent there was a waste of my time. So for as wanting to return to your dealership or referring anyone would never happen.
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Great service
We was greeted the moment we pulled up. Richardo was extremely friendly. Very professional. Jacob was awesome as well. Getting us down to a comfortable payment for a car I have always wanted! Also service was great because after having the car a day I ended up with a nail in the tire and they didn't charge me and they could have. Another great thing. Thanks you guys.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for your review, Caitlin. We're glad to have Richardo and Jacob on our team and that they could provide you with a positive experience. If you ever need anything in the future, please don't hesitate to let us know. Take care! Best, Nick Salerno, General Manager 855-423-4349
Excelent service
They solved all the problems on the car and I had a rental car while mine was on service. I was told I could only have it for one day but they ended up extending the time because my car was not ready on time.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Lidia, thank you for leaving us your positive review. We are pleased to hear that you were satisfied with the loaner car we provided and the thorough service you received from us. If there is anything more that we can do please come back and see us again. Take care! Best, Nick Salerno, General Manager 855-423-4349
