Napleton Chrysler Jeep Dodge RAM

Being able to make the appointment online. And having the service done at the appointment time. Friendly and courteous attention.

Excellent Service. Being able to make the appointment online. And having the service done at the appointment time and Friendly and courteous attention from service personal. Thanks Debbie Alvarez.

Bob Conti and Rich LeBaron were a pleasure to work with in picking out a car from Napleton's vast inventory. After nearly 5 hours at the dealership, mostly with the Sales Manager, who was intent on selling us a car, it was Bob that pointed out to us that the new 2015 Jeep Grand Cherokee Limited couldn't be sold because of a service bulletin on 2014-15 GC's that required a fix to the joystick shifter, for which Jeep currently has no path forward to fix. (Note: There were several 2015 GC’s on the lot that should’ve been pulled as not for purchase because of the condition, but weren’t.) The Sales Manager stated that if we returned the next day, he would give us the SAME deal on a new 2016 GC Limited, (his word only; nothing in writing). Since we had already invested so much time at the dealership, we decided to give Napleton a second chance. Bob was busy with another customer when we arrived, so Rich LeBaron took over as our Sales Associate. We did find a 2016 GC for purchase on the second visit. Rich was knowledgeable in showing us the features of the vehicle and took his time in linking our iPhones to the GC’s entertainment system. He also helped in prepping the vehicle for delivery. It should be noted that there is a dicotomy between Bob and Rich, our Sales Associates, and the Sales Managers that actually do the negotiating. The process for choosing the car was great – no pressure from the Sales Associates. However negotiating required 2.5 hours - armed with Truecar and my employee discount information, I managed a reasonable price, ( The vehicle we picked was a 75th Anniversary GC Laredo 4x4, which was priced several thousand below the Limiteds on the lot, but we still paid $1250 over what was negotiated on the 2015 GC Limited-so, not the same deal). I gave the dealership 3 stars because of the excellent Sales Associates - none for Sales Managers. Also financing at Napleton was quick and straight forward (thanks to Leroy in the Finance Department). Recommendation- if you go to Napleton Orlando, ask for Bob Conti or Rich LeBaron who are really customer advocates - but pack a lunch and be prepared to stay if you want the best deal you can get from the Sales Managers. Having Trucar, Edmunds and KBB data helps. One other thing of note- the 2015 GC that we were going to buy had a dead battery. Bob couldn't get a service person to the lot in a timely fashion, so he took the task upon himself to get the GC running and into the service bay for a new battery. We also witnessed Bob and Rich prepping customer vehicles to get them out the door as promised when others were at lunch. Overall we spent an great amount of our time working this deal with Napleton - uncompensated time that we'll never get back. Even after I told the Sales Manager that we had a birthday party to go to (this was after about an 1.5 hours of waiting), there was no regard for my time. It is also unfathomable that Napleton would require a survey be completed before the Sales Associates are paid - at least that's the word that we received.

All employees are very nice and friendly. They even entertain my daughter while I was getting the carseat out of the car.

My new service advisor Brian was awesome. Hopefully they keep him around for a while. He was very pleasant to deal with.

Prompt service, warm welcome, other sales people were asking if we needed anything, and buying process was well prepared and quick.

EVERYONE FRIENDLY VERY CLEAN KEEP ME UPDATED ASKED IF I NEEDED A RIDE ANYWHERE THE EMPLOYEES OUTSIDE VERY NICE NO AATTITUDES

Just recently learned that you stay open late at night so I tried it for my recent oil change. I getting there at 9:30pm and it was not crowded and I was in and out in about one hour. In normal day time it has in the past taken 2 to 3 hours or more depending on the type of work being done.

Service writer was excellent !! Staff was attentive and kept us informed through the whole visit. Dealership pricing was higher than expected.

good communications, fair prices, x, x, x, x, x, x, x, x, x, x, x, x, x, x, x, x