Reviews
Excellent experience
Bonnie was an excellent sales person. Very professional with no pressure. She made sure all the things she told us were accurate and delivered on every item. I have already recommended her and Harper to friend looking for a car.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Jim, we're delighted to know Bonnie provided you with such a positive experience at Harper Acura. Thanks for recommending us and don't hesitate to reach out if there's anything else we can do!
Very Efficient, no wasted motion
Interaction with the service department is always a pleasant experience. You generally work with the same person from registering-in, communication about what service needs, updates to paying the bill. This makes it all very efficient, no wasted motion.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Dray, we're glad to know that you find our service department at Harper Acura efficient and pleasant. We appreciate your feedback!
Excellent customer service .
Excellent customer service . Always fast and efficient. Everyone is so friendly and makes you feel welcome .
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for the positive feedback! We're glad to know you had a great experience with our team at Harper Acura.
Excellent service! Great service team
Great friendly staff. Keep you up to date on status of the service. Provided a loaner car. Provided estimate before the service and held to the estimate
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Brad, it's great to know that our team at Harper Acura provided you with excellent service and communication. We appreciate your feedback!
Harper Acura Great Experience
Bonnie at Harper Acura made our car buying experience enjoyable and stressless. I know, can't believe I used those adjectives to describe a car buying experience. It's the truth, from our introduction until my wife and I decided on our purchase we never experienced any sale pressure. I would definitely recommend Harper if your in the market for new or used vehicle, and Make sure you asked for Bonnie; you won't regret it.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We're delighted to know that Bonnie made your car-buying experience enjoyable and stress-free at Harper Acura. We appreciate the recommendation, and we'll make sure to pass along your kind words!
Looking for a used BMW in Knoxville Tennessee and
I had looked for a BMW in Asheville where I live but I just couldn't find one I was satisfied would last me and would fit my budget. I saw the one I bought and I knew it was for me. Everything fell in place and Jarrod was so helpful and knowledgeable. He navigated everything and I was totally impressed and satisfied with Harper Acura. I will definitely come back and recommend to all my friends and families!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
AJ, it's great to know that Jarrod and our team at Harper Acura were able to help you find the perfect BMW! We appreciate your recommendation and look forward to assisting you again in the future. Enjoy your new ride!
Felt like family
Everyone I worked with at Harper Acura—Steve, Katie, and Travis—are all amazing, super helpful, and made me feel like family. Love my new-to-me car, and the process was surprisingly painless!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Tabitha, we're delighted to know that Steve, Katie, and Travis made you feel like family at Harper Acura. We hope you continue to enjoy your new vehicle!
I have used Harper dealership for the last 18 years.
I have used Harper dealership for the last 18 years. Very courteous and professional services, including customer service. Service is always done accurately and I always leave with a clean,well serviced vehicle. I would highly recommend.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're delighted to know that you've been with us for 18 years at Harper Acura! It's great to see your satisfaction with our service and customer care. Thanks so much for the recommendation, we appreciate it!
The best car dealership ever!!
My husband and I have purchased two vehicles from Harper Acura and we've had such a great experience with not only the purchases but also the service department. Our sales person Adam Tipton was the best and I would highly recommend anyone looking for a vehicle to see him. He understood all our needs and there was absolutely no pressure. The service department (especially Steven) is outstanding with all their staff and waiting room is very comfortable. We most likely will never purchase another vehicle from anywhere else!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Joyce, we're so glad to know that Adam and Steven provided you with an excellent experience at Harper Acura. It's wonderful to see your trust in us for not just one but two vehicle purchases! We look forward to serving all of your future automotive needs.
Very professional staff, informed and up to date!
I looked at several cars before I ended up here , it was a used car but they treated me like it was a new one. Their professionalism was the deciding factor. Adam was very helpful and not pushy.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Gary! We're so glad to hear that you had a great experience at Harper Acura. Our team takes pride in providing exceptional service, whether it's for new or used cars. Thank you for choosing us and mentioning Adam's helpfulness. Drive safely, and we hope to see you again in the future!
