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Harper Acura

(1,115 reviews)
Visit Harper Acura
Sales hours: 8:30am to 6:30pm
Service hours: 7:30am to 5:00pm
View all hours
Sales Service
Monday 8:30am–6:30pm 7:30am–5:00pm
Tuesday 8:30am–6:30pm 7:30am–5:00pm
Wednesday 8:30am–6:30pm 7:30am–5:00pm
Thursday 8:30am–6:30pm 7:30am–5:00pm
Friday 8:30am–6:30pm 7:30am–5:00pm
Saturday 9:00am–5:00pm Closed
Sunday Closed Closed
2025 state dealer award
View 20 awards
2025 state dealer award 2024 state dealer award 2022 state dealer award 2021 state dealer award 2020 state dealer award 2019 state dealer award 2018 state dealer award 2017 state dealer award 2016 state dealer award 2015 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (865) 338-5325 (865) 338-5325
Used (865) 338-5254 (865) 338-5254
Service (865) 338-5184 (865) 338-5184

Reviews

(1,115 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Harper Acura from DealerRater.

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A very good experience.

A very good experience. In and out quickly and answered all questions I had about my car.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for the review! We appreciate your support and hope to see you again at Harper Acura!

Good oil change experience

Very good experience. Work requested was an oil change. Performed quickly. Service Advisor was courteous and helpful. Waiting area was very comfortable and contained snacks.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Jeff, we're glad that you enjoyed a good experience during your visit for an oil change at Harper Acura. Thanks for sharing your feedback!

Great, professional service

I had a great experience at this dealership for my routine maintenance. They ran my truck through the alignment check 3 times in order to confirm their results and this was near closing time. Outstanding service and attention to detail.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Mike, we're thrilled to hear you had an outstanding service experience during your routine maintenance visit at Harper Acura! Our team is dedicated to providing top-notch service and attention to detail, and we're glad to hear that you appreciate our assistance. Thank you for choosing Harper Acura! Safe travels ahead!

Excellent customer service.

Excellent customer service. Knowledgeable, professional and trained service representatives. Friendly, accommodating support staff. Courtesy loaner vehicles are latest Acura models.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Jay, we're thrilled to hear about your excellent experience at Harper Acura. Our support staff always aims to be accommodating and friendly, and we're glad you appreciated the courtesy loaner vehicles we offer. We appreciate your business and look forward to seeing you again! Take care!

Excellent service.

Harpers always provide very professional service. I always have an excellent experience. I would highly recommend this dealership for all your needs. Great sales and service personnel.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

We're grateful for your kind words! It's a pleasure to hear that you always have an excellent experience with our sales and service personnel at Harper Acura. Thank you for recommending us to others and for trusting us with your automotive needs.

Great vehicles, service, and staff!

Great vehicles, service, and staff! Location is convenient. Positive attitude of all concerned is very refeshing. Facility is clean with complimentary water and snacks available.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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Dealer response

We're so glad to hear that you enjoyed your experience with Harper Acura, Gracie! We take pride in providing great service and offering a convenient location for our customers. It's wonderful to hear that our staff's positive attitude and our clean facilities made a difference. We hope to see you again down the road!

Went in for service without appointment, was given

Went in for service without appointment, was given approximate wait and service time, timing was right on during a busy day. Staff professional and wait area was clean with tv and refreshments.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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Dealer response

David, we appreciate you taking the time to leave a 5-star review for Harper Acura! We're so glad to hear that our team was able to get the job done. Drive safely, and we hope to see you back again down the road!

They are very quick to respond to inquiries and very

They are very quick to respond to inquiries and very pleasant to deal with over the phone. We were unable to negotiate an acceptable price on the Acura MDX we were interested in so we never made it to their dealership.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Great Experience

Cody was my salesperson. He did a great job very knowledgeable and not pushy. I will be a return customer. The purchase process was smooth and I had a great experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
Worked with:
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Dealer response

Rod, thank you for taking the time to share your awesome feedback for Cody! He is an asset to the Harper Acura team, and we will share your five stars with him. Congrats on the new ride! Enjoy every mile.

I always receive excellent service and the staff are very

I always receive excellent service and the staff are very friendly and helpful. They always explain what repairs were done to my car.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for leaving Harper Acura a five-star review! We look forward to assisting you next time.