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Harper Acura

(1,115 reviews)
Visit Harper Acura
Sales hours: 8:30am to 6:30pm
Service hours: 7:30am to 5:00pm
View all hours
Sales Service
Monday 8:30am–6:30pm 7:30am–5:00pm
Tuesday 8:30am–6:30pm 7:30am–5:00pm
Wednesday 8:30am–6:30pm 7:30am–5:00pm
Thursday 8:30am–6:30pm 7:30am–5:00pm
Friday 8:30am–6:30pm 7:30am–5:00pm
Saturday 9:00am–5:00pm Closed
Sunday Closed Closed
2025 state dealer award
View 20 awards
2025 state dealer award 2024 state dealer award 2022 state dealer award 2021 state dealer award 2020 state dealer award 2019 state dealer award 2018 state dealer award 2017 state dealer award 2016 state dealer award 2015 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (865) 338-5325 (865) 338-5325
Used (865) 338-5254 (865) 338-5254
Service (865) 338-5184 (865) 338-5184

Reviews

(1,115 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Harper Acura from DealerRater.

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Great Service Department

Harper Acura provides an altogether pleasant experience in sales and service. The service team is very pleasant, polite, and accommodating! I actually don’t mind taking my car in for servicing!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you for the great review, Liz! We are so glad to hear that you had a successful service experience working with the Harper Acura team. Drive safely, and we hope to see you back again down the road!

Service prior to travel

Harper Acura is my go to place to service my MDX. I drive about 45 miles to their location and have used their services and repairs over 20 years. They are experienced, communicate well and do a great job. Their waiting area is very comfortable, has internet capability, TV, snacks and good coffee. You will not be disappointed .

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

We are delighted to have you as a repeat customer! Thank you for choosing Harper Acura and for sharing your experience. We look forward to seeing you next time!

I just bought a car last week from Mark.

I just bought a car last week from Mark. Mark is an AMAZING sales person. He is/was so knowledgeable, helpful, patient. He made the experience as painless as possible, which was wonderful!. I feel like he’s there to help me whenever I need help with the new car. Thank you, Mark!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
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Dealer response

Thank you for the great review! We are thrilled to hear that Mark went the extra mile to assist with your purchase and get the job done. We appreciate your support and hope to see you back again at Harper Acura!

Harper Acura is A plus grade.

Harper Acura is A plus grade. Steve M. and his team at service Dept. always provide exceptional service and looks out for the best interests to the customers. Thank you for everything you all do. Anthony B.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Dealer response

Thanks for your glowing review, Anthony! We're thrilled Steve and the team have consistently delivered excellent service that's made you feel valued as a Harper Acura customer. Drive safely, and we'll see you next time!

Great service and attention to detail!

Great service and attention to detail!! Service team always get me in and out quickly!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Dealer response

It is our pleasure to offer attentive and efficient service! Thanks for being a Harper Acura customer!

Today was a great service experience.

Today was a great service experience. Everything done as promised and on time. Terrific customer service rep.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Dealer response

Our team will always be happy to help you out! Thanks for supporting Harper Acura and congratulations on your new car!

Just purchased our second vehicle from here. Adam Tipton...

Just purchased our second vehicle from here. Adam Tipton sold us our first vehicle and also handled this second purchase. I wouldn't go to anyone else. He is absolutely the best car salesperson I've ever dealt with in all my years (which have been many) of purchasing vehicles. Our service experience at this dealership has also been great. All in all I can't say enough about Harper Acura! They are the best, especially having Adam Tipton as one of their employees!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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I am so glad we took our Acura to Harper Acura for...

I am so glad we took our Acura to Harper Acura for service, even though it’s an hour away. Steven was so kind and professional. Everyone there was very friendly. We have a working air conditioner and we feel the cost was fair. They are are our go to service department.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Want to thank Mark Cauthen for helping us find a great...

Want to thank Mark Cauthen for helping us find a great vehicle. Unfortunately it wasn't the one we came to look at on his lot, which also was very nice. He was kind enough to look up other vehicles for us to check out at other Harper dealers in the area. We highly recommend Mark and would definitely purchase from him another time. Thanks again Mark, Craig & Jann

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
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Words can’t express how satisfied we are with our...

Words can’t express how satisfied we are with our purchase from Harper! All of the staff were helpful & service was top notch! We will be back to purchase future vehicles with The Harper family!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.