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Harper Acura

(1,115 reviews)
Visit Harper Acura
Sales hours: 8:30am to 6:30pm
Service hours: 7:30am to 5:00pm
View all hours
Sales Service
Monday 8:30am–6:30pm 7:30am–5:00pm
Tuesday 8:30am–6:30pm 7:30am–5:00pm
Wednesday 8:30am–6:30pm 7:30am–5:00pm
Thursday 8:30am–6:30pm 7:30am–5:00pm
Friday 8:30am–6:30pm 7:30am–5:00pm
Saturday 9:00am–5:00pm Closed
Sunday Closed Closed
2025 state dealer award
View 20 awards
2025 state dealer award 2024 state dealer award 2022 state dealer award 2021 state dealer award 2020 state dealer award 2019 state dealer award 2018 state dealer award 2017 state dealer award 2016 state dealer award 2015 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (865) 338-5325 (865) 338-5325
Used (865) 338-5254 (865) 338-5254
Service (865) 338-5184 (865) 338-5184

Reviews

(1,115 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Harper Acura from DealerRater.

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Great Experience!

We were approaching the end of our lease and my wife and I had been discussing out options. The next day, I just so happened that we received an email from Mark Cauthen about an offerer for existing leases. Mark answered all my questions regarding lease or purchase options over the phone. We made our first visit to the dealership two days later and loved the 2016 MDX.. A great luxury vehicle that runs and handles like a badass sports car! To make a long story short, we drove out with a new MDX with more features than our old car for the same payment. Just traded keys. O yea, they will also be giving us a check for 800.00 due to a software glitch. Easy as that....a great experience!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Great communication!

I went in for a routine oil change, and mentioned another problem. The service department was able to diagnose and complete my repair in a timely manner. Ray kept me informed about the repairs, and the time involved. A loaner car was available, and the day went great. I highly recommend Harper's service department.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

New car buying experience.

My wife and I were looking at buying a new vehicle. We decided to look at the Acura. We had never owned one before but we do now. Billy Morton,our sales person did a great job in explaining everything about the car. Very patient with us. Score 1 for Harper Acura 0 for Lexus. Very happy we stopped by Harper.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Great, quick service!

Ray and Harper Acura did a great job getting my lug nut off and warranting my battery. Ray took care of me and my MDX very quickly.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

Excellent Experience

I bought my 2011 Acura MDX here and have had all my service done here. I am extremely pleased with the Harper folks and would not hesitate to recommend Harper for sales or service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

Great People, Great Service

I purchased my Acura MDX at Harper Acura and felt treated very well. The people are excellent to deal with and I would highly recommend Harper for the purchase of your next vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Great Service

I want to say a huge THANK YOU to the guys at Harper Acura. I really appreciate the knowledgeable, low pressure sales staff who made my car buying experience a breeze. Thank You and Happy Hondadays Shane, Steve, and Tom!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

Nice job!

As usual Harper Acura did a very nice job handling my parents as they searched for a new or used RDX. Billy did an excellent job for us all the way through!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Sales and service for 17 years

Bought two cars and had all service done here since 1998. I have nothing but good words for Mark Cauthen and Richard Tompa and his crew.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Excellent 1st time experience!!

I had always heard stories of people with terrible car buying experiences where the sales reps bombarded you and were very aggressive which made me a little nervous about beginning the process of buying my first car. This however was far from the case in dealing with Billy at Harper Acura! He was very informative and helpful but never pushy! Since I was a first time car buyer I had lots of questions and he was very patient with me during the several days I worked with him until I decided exactly what car I wanted to purchase. He strived to ensure I was well educated and understood all my options which I really appreciated and did not rush me or push me before I was ready. Even after the purchase the follow through has been amazing! It was truly an excellent car buying experience!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.