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Harper Acura

(1,115 reviews)
Visit Harper Acura
Sales hours: 8:30am to 6:30pm
Service hours: 7:30am to 5:00pm
View all hours
Sales Service
Monday 8:30am–6:30pm 7:30am–5:00pm
Tuesday 8:30am–6:30pm 7:30am–5:00pm
Wednesday 8:30am–6:30pm 7:30am–5:00pm
Thursday 8:30am–6:30pm 7:30am–5:00pm
Friday 8:30am–6:30pm 7:30am–5:00pm
Saturday 9:00am–5:00pm Closed
Sunday Closed Closed
2025 state dealer award
View 20 awards
2025 state dealer award 2024 state dealer award 2022 state dealer award 2021 state dealer award 2020 state dealer award 2019 state dealer award 2018 state dealer award 2017 state dealer award 2016 state dealer award 2015 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (865) 338-5325 (865) 338-5325
Used (865) 338-5254 (865) 338-5254
Service (865) 338-5184 (865) 338-5184

Reviews

(1,115 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Harper Acura from DealerRater.

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Honest, friendly, no pressure

The sales rep we dealt with 99% of the time was Billy Morton. He is surely the person to ask for when you go to Harper's to purchase a new Car. He was very knowledgable and friendly and quick to answer the many questions we had about the car and the services at Harper's. We never felt pressured and we know we received the best deal around. We left very satisfied.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Great Service!!

I've always taken my Acura MDX to Harper Acura for service. Their customer service is extraordinary. The service reception area is clean. I am always greeted by name and they pride themselves in taking great care of their customers. I will buy another new car at Harper Acura solely due to the service I have received!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Leased a new vehicle

Leased a new Acura TLX today and Billy Morton and Angela Patrick made the transaction very effortless. I would highly recommend this dealership to anyone looking for a vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Positive experience at Harper

Found Harper via the internet and liked their selection of previously owned Acuras. Talked with Joey Tipton on the phone before we got there and found him perfect to work with. Drove home that evening in a new-to-me previously owned Acura - the fifth Acura I have purchased. Love the car, love Acura Service Departments and our thanks to Joey for making it a pleasant and easy transaction.

Rating breakdown (out of 5):
  • Customer service
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Excellent Experience

My wife and I had a great experience buying an MDX this evening. Billy Morton worked with us over the past few days, and he was excellent. I never felt pressured, and he was very patient and informative. Tom was excellent as well. It was the best purchase experience I have had.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Fast Service

I took my Acura in for an oil change, Tire rotation and fluid top off. My car was returned to me washed and vacuumed in just over an hour. This is my second Acura and I have always found the service department very helpful. The service manager, Richard Tompa and the other employees I had contact with were all very friendly and helpful.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Excellent Servive

Outstanding service with a no-nonsense approach. Very satisfied!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Harper Acura, Knoxville TN

I don't live in the Knoxville area but have been so frustrated by dealerships near me. It was well worth the drive when I traded my Honda for a new Acura. Mark was the associate that helped me and couldn't have been more helpful. Everything was exactly as represented when I arrived to pick up my Acura. He made sure I was familiar with the key features before I left the lot. The follow-up has been great as well. I highly recommend Harper Acura.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Great service

We bought and traded over the phone. Was a very pleasurable buying experience.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Express service

I took my Acura TSX in for an oil change. The service was excellent Very professional & fast. Hardly a 40 minute wait. Good coffee too

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.