Harper Acura

Services on our 2008 Acura MDX were exceptional. They were efficient and on time. They also allowed me to drive a 2015 Acura MDX for a loaner vehicle.

I would not consider myself your typical Harper customer. I was not planning on buying a vehicle anytime soon when my wife called me Friday evening to let me know that the transmission was slipping on our 2006 Ford Expedition King Ranch. I was in NC on a business trip. I did a search on Autotrader and found (2) 2013 King Ranch Expeditions in Knoxville. Saturday morning I went to a well respected used car dealership on Parkside Drive to see the King Ranch Expedition they had. I loved the vehicle but they were not willing to work with me on the terms. They would only submit the deal to one credit union and could not get an answer until Monday. I immediately went to Harper Acura to see the 2013 King Ranch that they had. Their vehicle had approx. 10k less miles (still under warranty), they were asking $2k less, offered $1k more on my trade and submitted the deal to multiple lenders to get me a rate that was approx. 1.25% less than quoted at the other dealership. Not to mention they got the deal approved that morning with only$1k down. The other dealership was requiring $3600 down and no answer until Monday. I drove off the lot that morning a happy Harper customer. Mark Cauthen was very helpful throughout the initial process even though this was a used non-Harper vehicle. He then introduced me to Tom Pack the finance manager. Tom worked very hard, as mentioned above, to get the deal financed. That was not an easy task considering it was a Saturday and my current financial situation. Throughout the process Tom was very honest and made me feel like a friend, not just another deal. I am very grateful to Mark and Tom for all that they did to help me. I don't know if I will ever be in a position to buy a new vehicle from Harper but they will definitely be the first place I look when I am in the market for a new or used vehicle. Thanks Harper, you have a great team!

Great experience! Mark was friendly and helpful. No pressure at all. Very patient through all of my questions. Focused completely on my satisfaction. Highly recommended!

Mark Cauthen is a great salesman,very knowledgeable. The vehicle drives great . The interior is very comfortable. I think it will be great for long trips.

I bought my 2006 TSX from Harper Acura and have had it serviced there ever since. The team lead by Richard Tompa is fantastic including service manager Ray Panzera who took care of me at my most recent visit. Scheduling is easy, everybody is friendly and knowledgable, and what needs to be done is done right. I will be coming back as long as I own my car, and I highly recommend Harper Acura to all other Acura owners in the Knoxville TN area.

I checked three Acura dealers in TN and Harper was the best. By far. Other dealers played all the annoying old school 'what's it going to take to get you in this car?' schtick but Harper, specifically Bill Morton, were professionals and treated me and the transaction with respect. From initial contact to signing the papers and taking deliver, it was a great experience all around. Can't speak for the service department yet, but initial impressions are good. Overall, I recommend Harper Acura and Billy Morton.

I hate buying cars, I really do. I've said this a 100 times but apparently, I had just been buying my cars from the wrong people! Mark Cauthen and Harper Acura did not pressure us into buying, were incredibly knowledgeable about their product and fair with their pricing. I am officially a fan of Harpers and Mark! P.S. I ?? My Acura.

My experience with Mark and Harper's could not have been better. Mark was knowledgeable and professional in every way. He did not pressure me in any way. He showed me vehicles in which I expressed an interest. He answered all of my questions. And he got me completely familiar with and comfortable with the vehicle that I purchased. I would rate him A plus.

Very friendly and professional, knew the car and did a great job of showing me how the vehicle worked. Worked with me so I would get the vehicle I wanted and needed.

The sales team at Harper Acura is incredible. My family has done business with Harper VW for years, but with this being my first car purchase on my own, I wanted something different and I wasn't quite sure what to expect from Acura, but throughout the entire process Mark Cauthen was quick to answer any questions I had about the car and ensured that it was the right fit for my needs. As any first time car buyer knows, financing can be a stressful process, but when I found my TSX Mark handed me off to Tom Pack who was extremely helpful and ensured that I got the best deal possible. Overall I had an excellent experience with the Harper team. I love my TSX and Harper!