Lone Star Toyota of Lewisville

Awesome and professional service. The Lady that had took my case was very Professional and very customer friendly. Thanks to her.

Oran the dealership manager and Xavier helped me soooooooooo much until they found a solution to help me My case was not easy at all I know God used them to help me and I can say Thank you so much Jesus I know in another place they would not help me cause all they look is for money but at Lone star Toyota they cared about me not money When you guys go there look for Xavier he will try hard to help you . They try every way to get me out of there with a car Thank you so much and I will be there every time I need a car You guys rock 😊👍 I went to the right place at the right time

I get it, dealerships need to make money and pay overhead. Why not be honest? It would go a long way. This specific gripe comes from my service department experience today. As usual the service advisor was friendly and helpful. Did he try to sell me more than I came for, absolutely as they are trained to do. I know I needed 2 tires so when he asked if I wanted to look at getting 2 new tires I said get me a price and I’ll consider it. The price was more than I would pay at a competitor so I asked if he could match the price. He said he could if I could get him something showing the price for the same tire cheaper. I did and he agreed to honor the price. He cited there would be labor, disposal, and tax in addition to the rubber cost. I asked specifically if my prepaid tire and wheel warranty would cover these tires or if it was just for the original tires that came on the truck. He said they would be covered. Fast forward to delivery time and the bill. On the first version of the bill, I was being charged for road hazard to the tune of $49 and change each. Touché. So he was able to recoup half of the discount on the price match with some phantom made up charge. I’ve already prepaid for a product that covers tire damage, why would I pay twice? But even at that, the math was not adding up. Why was my bill so high? I realized I was being charged for my original service which was a prepaid oil change as well. I guess an un suspecting customer could have paid the whole bill and then the dealership would have recouped the whole price match discount. I was able to get the oil change removed from the bill but then, I noticed the road hazard charges disappeared but then were transported into the tire price. Somehow, complaining about being over-billed turned into the price of negotiated products changing in the dealerships favor. I was then assured by other service personnel that all tires must be sold with road hazard fees. If that is true, why are they now hidden in the material cost and not a line item. True or not, it was not disclosed in the original negotiation, which I have in writing by the way. And as stated previously, I paid for the tire and wheel package at closing and was told it covers road hazard. If my original service advisor could not really cover the price match he should have told me up front. We can pretend that this is just a misunderstanding but it is not my first encounter with shady service department behavior. I will not be continuing my relationship with Lone Star Toyota and will perform future service at another dealership.

Our sales team Tavon and Trent were great to work with. They were knowledgeable, courteous and friendly.

They were fast and took care of my family and me in a respectfully timely matter to get in new reliable vehicles! Ask for Estella when you get there she will take good care of you ! She’s been in the car game for 20 plus years and will work out the best deal for you!

I'm very disappointed by the dishonesty by the sales team at the lone star toyota of Lewisville.

My first visit to Lone Star Toyota Lewisville to service my 4Runner. It was easy to book the appt online, Luis attended to me right away, the waiting room was comfortable and not crowded, service was conducted quickly, liked the assessment and communication via text during the visit and they even washed my car when done. Very satisfied, way to make an impression for a first time customer. I will be coming back.

Clean, friendly, and easy to work with. Staff is professional and very informative about status of your vehicle

I recently purchased a 2024 Toyota Land Cruiser from Lone Star Toyota in Lewisville, Texas. The vehicle was purchased from their stock inventory and took approximately six weeks to arrive. Once it arrived, the vehicle was missing a cooper of minor option items which the dealer assured me that they would obtain and install. I did not have any issues with the purchase process and found that the sales person (Kim) was very helpful and cordial. I did pay a dealer add-on premium or market adjustment for the vehicle but, unless one wants to wait until all the hype goes away, it seems that all the dealers are adding on market adjustments to these new Land Cruisers. I would recommend this dealer to any prospective buyer.

Sales staff was great. Mr g was very fast friendly and efficient. Great experience with finance. I would definitely recommend buying from them.