Planet Subaru Hours
We are your undealership, the alternative to the disappointments at other dealerships. We attract our sales team member
s from outside the car business, we have many women on our team, our facility is among the most environmentally responsible in the world, and we have new and preowned vehicle inventories among the largest. You'll love life on our Planet!
"The largest used Subaru inventory in the United States!!!!"
$19 and up*
Oil, Filter Change
$38 and up*
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…. Oh yes - and the Subaru is pretty fab also ;) I have never bought a new car in the US but have been well aware of the challenges and mythology... surrounding said endeavor — all of which were quickly confirmed the instant I was pushed through the front doors of two Subaru dealerships - So a couple of weeks ago we broke free from the gravitational pull of the “Atlantic nebula”, took a wide birth around and away from the blackhole better known as the “Quirk-effect” and plotted a course to Planet Subaru. Planet Subaru - It is obvious to us that you value both your employees and customers. Everyone we met in the sales Debt, Dave in finance, the service desk and the customers by the coffee machine … where all simply smiling - chatty and relaxed, and from our perspective that is all that was required. Dale - Beth and I are so pleased with having met and worked Derek and Milo - intelligent, funny, patient, knowledgable and a great sense of asking the right question and the right time ……… and that was just Milo ! Both Derek and Milo are indeed assets to your company. My only complaint is the ridiculous long services intervals as 6000 miles is way too long to wait to drive up to Planet and absorb some more of your positive and relaxed energy. I will be up sooner than my scheduled service decrees - no doubt ! I am not sure what you raison d’être is but … “bloody well done" and keep at it ! Kindest regards and heartfelt thanks. Lawrence, Beth and “Aretha Franklin" ( ….. Beth’s new Subaru)
Great experience. Very helpful and friendly. They saw me the same day I inquired about my car. The whole process was very efficient and helpful
My husband and I bought a home and needed a vehicle that was large enough for us, a German Shepherd and two cats to drive cross country. After looking... at many different SUVS, we decided the Subaru Outback was perfect for our needs. We went to Planet Subaru in Hanover MA and we were pleasantly surprised by the warm greeting from one of their employees and two dogs which we thought was great. We were then introduced to our salesman Joe. He sat down with us and listened to our needs. We were not only looking for a safe, efficient and comforting vehicle, we wanted a fair price. I believe that a fair price is one that is not only good for us but for the dealership. Our salesman Joe showed us a Subaru Outback that was in the showroom which my husband and I were already drawn to. After looking over the vehicle, my husband went on a test drive with Joe. I decided to stay back and look at their huge amount of inventory. We wanted a certain color and features that were important to us. We wanted convenience features such as comfortable seats that were power adjustable, features that were ergonomically designed, a good stereo system, enough room for our long cross country trip with our pets and enough room that we didn't feel crammed. The Outback we decided on had everything we wanted in a new SUV. We wanted an outstanding AWD system as we were moving to the Northwest where weather and road conditions were different than Massachusetts. We were very pleased with our experience at Planet Subaru. Our salesman Joe and our finance manager Scott listened to our wants and needs and never were pushy. We were grateful for all of the effort Scott put in to get us a low interest rate and a preowned certification. We drove cross country and we were very pleased with the performance, comfort and safety features. We both are very satisfied with our experience at Planet Subaru. One of the biggest things that made us buy from them was their approach to a vehicle buying process. We never felt that anyone was pushy with us or made us feel like if we didn't buy the Outback that day, we weren't going to get the same deal. I hope this review will help others with their decision to purchase their next vehicle from a Planet Subaru.
Thank you for recognizing Scott and Joe, and for sharing all these details about the process of buying a car at Planet. The pleasantness you describe... is baked right in to the model, so it's no accident! Best, Dale Lathrop, General Manager
My lease will run out in a few months and saw that prices were quite good at this dealership. Dealt by email only. Very helpful and advised to wait as... I would indebted on the lease if I broke it. Very honest and helpful in my opinion.
Hi Poodle Mother, Thank you for this great review, I'm glad we were able to advise you in a helpful way. I'm glad you pointed out something ...that makes Planet Subaru very different from the typical dealership. Being transparent and doing the right thing, even if it doesn't result in a sale, is a cornerstone of our undealership philosophy. We'll be here to help when it's advantageous for you to come out of your lease and we look forward to seeing you then. Dale Lathop, General Manager (781) 826-4444 x137 or firstname.lastname@example.org
I want to take this opportunity to compliment and recognize two of the extraordinary members of the service team at Planet Subaru: Andy Ryan I have... had a number of positive interactions with Andy over the last couple years and every time I come into the undealership he greets me by name and with a warm smile. He is such a pleasure to interact with and one of the many reasons I continue to service my vehicle at Planet. I have never met a more genuine team of service professionals in my life and Andy is a shining example of this. This morning’s visit to Planet was another example of Andy welcoming me to Planet regardless of whether he will be coordinating my vehicle’s service for the day. I really appreciate that and feel so valued for my business with Planet. He is a true gentleman! Allie Webb Allie welcomed me into the undealership this morning for my scheduled 60,000 mile service. She was, as she always is, very welcoming and friendly. I always feel like I am leaving my car in very capable hands. Allie takes the time to clearly explain the details of the service and makes sure I am fully aware of every important detail. Later this morning she contacted me to advise that my driver’s side front tire should be replaced due to a puncture on the sidewall that I was unaware of. She suggested that an alignment be completed as well with the replacement of the tire and also provided a clear service recommendation for fuel injection service. I was so impressed by how knowledgeable Allie was and how accommodating she was with the use of the Passport loaner vehicle. Since purchasing our 2015 Subaru Outback, I have been a fan of Planet Subaru. From Sales to Service, my wife and I have been treated like a valued part of the Planet Subaru family. It is because of the unprecedented level of service from people like Andy and Allie, that we will continue to service our vehicle at Planet and plan to purchase many more Planet Subaru vehicles in the future.
Hi Tim, Thank you for the opportunity to service your Outback and for this exquisite review! We take great care to employ only the very best people an...d Allie and Andy are truly exceptional. Their commitment to being welcoming, clear about what's needed and what to expect are crucial elements of our mission to provide the best service experience possible. We work very hard to make sure that you feel great about visiting us when it's time to care for your car and reading your comments makes it all worth while. We're very happy to have you as part of the Planet Subaru Family and look forward to your next visit! Dale Lathrop, General Manager (781) 826-4444 x137 or email@example.com
Best car buying experience I've ever had. There was a communication issue between the dealership and Subaru USA which cost Planet Subaru about $3500.... Other dealerships simply would have abandoned the sale or passed the $3500 on to the customer, but Planet ate the difference. Very impressed with their integrity and customer service focus.
It's great to hear our sales team was so dedicated get you into the perfect vehicle for you. We always strive to provide top quality service to e...very guest, and are pleased to hear that you enjoyed your experience here at Planet Subaru!
While I didn't buy a car from them (I live in PA, 365 miles away) I found their website extremely informative. I am researching Subarus and the amount... of information Plant Subaru provides on its site is absolutely amazing. I learned a great deal that helped me decide which model I wanted (Forester). I wish I lived closer - I'd buy from them in a heartbeat! Based on their website alone I give them 5 stars! I can't imagine how good the actual visit must be.
Hi Stef, thank you for taking the time to write a nice review for us! We put an immense amount of effort into keeping our website at peak fitness and ...I'm glad it shows. Most of the best content is still crafted by the owner, which is rare enough for any dealership, but even rarer is to have an owner that's good at it. We're very glad to have aided you in your search and if you don't find the perfect car locally, give Planet a call, maybe we can help. Dale Lathrop, General Manager (781) 826-4444 or firstname.lastname@example.org
Wow...it was such a treat working with Lauri Blaauboer. Her product knowledge is exceptional and her people skills are first rate. Actually, I can say... the same thing about Scott Forrester in the business office as well. He was professional, yet friendly, patient and thorough. Bob Choate handled our trade-in and, not surprisingly, he was very fair and helped make the Outback more affordable for me and my wife. Over the years I have referred many family members as well as a neighbor to Planet - all of whom have purchased a car from your "un-dealership". Rest assured I not only will continue to send customers your way whenever the opportunity arises but I will do so with great confidence knowing they will be treated fairly, honestly and with respect. Keep up the great work. Sincerely, Joe Travers
My husband and I dread the car-buying experience but the Planet Subaru experience was great—Ryan was our salesman and he was knowledgeable and very accommodating... and patient. Scott handled the financing portion of the sale pleasantly and efficiently. The dealership is clean, bright, eco-friendly and animal friendly. We have never had such an iunstressful, painless and generally customer-friendly experience when purchasing an automobile. We recommend Planet Subaru to anyone looking to buy a car! We would definitely come back if we are in the market for another Subaru in the future.
Thanks Carol and Don! We appreciate you making the drive all the way from North Carolina to find a rare model. I guess we won't be seeing you for your... regular maintenance but we think you'll enjoy this Subaru so much you'll be back soon to get another one! Best, Dale Lathrop, General Manager
I bought my car at Planet Subaru a few years ago and would do it again! The purchasing process was painless and I have been very happy with the service... since. Recently I got a flat tire - Planet replaced my tires the next day & gave me 3 of the tires for free through their 'Passport' program. Highly recommend Planet!
Thanks Elizabeth...in an industry not known for keeping promises, we're proud to do the right thing. We appreciate you sharing your experience with th...e Planet Passport Program. Since we started the program, we've replaced over a million dollars of tires, free to our customers--so your experience is not unique! Best, Dale Lathrop, General Manager