Planet Subaru

Buyer Beware. Pre Owned vehicles. Do your homework is all I’m going to say. I made that mistake and 9 months after buying a car they said they had serviced for its entire history and was the “best” pre owned vehicle on the lot for the price and tgey knew the car in and out, , now has over 5k of work that needs to be done and all issues that far exceed the 9400 miles we have on the vehicle. Brakes, Struts, serpentine belt and 2 supposed new tires, the tires they want ti replace are the two they noted were new when purchased. … and the GM just wants to point to the Massachusetts lemon law. Said I should have come in within the lemon law period because now there is no liability for him. Exact words. Maybe he’s right, but a good GM would probably take responsibility and try and work with you, not defend and protect and point finger to law and basically say, too bad so sad to his customers. Just scroll through these reviews and he is very defensive on each response. Never claims responsibility for anything, just tries and use your words and actions against you. Poor customer service. He will respond I yelled at his team and swore at them. He is 100% right. Yes Dale I got mad, yes dale I used strong language, sorry I hurt your feelings. But your team knew all the safety issues that were wrong with the vehicle and still wanted my wife and infant to take it off the lot because you got called out, and once I called you out on the sale of a lemon, you immediately “banned” me from your premises and refused to fix the car. All the issues you described magically were not on the safety assessment despite your manager verbally telling me he wouldn’t drive the vehicle due to the issues mentioned above. I should have done a better job with the due diligence. Just want to make sure you do the same before buying a pre owned vehicle from Planet Subaru. Poor customer service. Best think about this place is the pricing, but buyer beware, now you have some information to consider. I just took my business elsewhere and saved $2800 on the exact same issues they pointed out.

BUYERS BEWARE. Planet Subaru prides themselves on being different from all the other dealerships. They do indeed offer lower pricing, but they make up for that on the back end. I just had an experience with Klaire and Rhonda. They shared with me the spec sheet, with selling price, taxes and fees, etc. Everything looked good. I then told them I wanted to lease this vehicle and asked for a new spec sheet with the updated info. They left the MA sales tax of $2,011 on the deal, as if I were purchasing it. When you lease, you pay monthly tax, not a full upfront fee as if you were purchasing. I tried telling them a couple of times they need to take this off and they wouldn't acknowledge the fact I even brought it up. Secondly, when they quoted me for the lease, I asked them what the money factor (interest rate) was and she said it was .00290 which is 6.96%. She then quickly responded back and said, correction, we quoted you with last month's rate of .00278 (6.67%) not the .00290 (6.96%). My monthly payment increased by only $3. There's no way it could increase by $3, it would have been at least $17-20. So right then, I knew I had a problem. Subaru Motors Finance is offering the money factor of .00240 (5.76%) to the dealership on 2024 Subaru Forester Sport. The rate of 5.76% is what Planet gets and then they mark up the money factor on leases. Don't let them fool you. They tried to increase their buy rate of 5.76% to 6.96% consumer rate. All of that money goes right into their pocket. The money factor is NEGOTIABLE, I have spoken with several Subaru dealerships who would honor the buy rate. My message to consumers is, do your research and know your numbers. Again, when I asked about the MF, it was not even acknowledged. Here's the quote they offered me on a lease with the MA sales tax still included in the quote for a lease. I suggest you go elsewhere or maybe not because they are indeed just like EVERY dealership and will take you for every dime you have.

Car shopping can be draining and time consuming but if you work with the right team it doesn’t have to be so bad ! Kelly was a dream to work with. She kept in touch with me, gave straight forward answers and looked for additional information to make sure I felt as comfortable as possible during the entire process. I have been a customer of Planet Subaru for years and remain loyal due to their customer service excellence. The entire showroom is accessible and welcoming for all and employees are friendly and helpful. Always a good experience in the service dept. as well.

Agent suggested that I make an appointment to drive and view the vehicle for my husband and me after I had an initial session with him two days earlier. I intended to purchase the vehicle once my husband ( who is handicapped could access it) and he and sold it before we arrived. Then arranged for us to drive a vehicle we assured him we were not willing to purchase. Then told us we could wait until April when the next one was available if we made a substantial down payment.

Everyone at Planet Subaru was responsive and professional. Eric MacIntosh worked with me in sales. He listened well, found what I was looking for and never made me feel pressured. Highly recommend.

As my husband and myself continue to bring our cars back for our usual routine oil changes, etc., we are always pleased with the professionalism, helpfulness, and friendly service we receive at each one of our visits. Allíe Webb in particular, is so personable, professional, and accommodating when upon arrival and pick up of our cars. She has a beautiful smile and positive attitude. We feel she is definitely an asset to Planet Subaru in Hanover. It’s always been a very good experience dealing with this company. My husband and myself have owned and leased our Subaru cars throughout the years, and have recommended anyone we talk to, about one stop shopping at Planet Subaru!! Keep up the great work everyone!,

I am a Planet Suburu fan! I have purchased 3 slightly used suburbs over many years. I just traded in my Forester for a beautiful blue Crosstrek. Of course a key reason I drive 30 miles to Hanover is the talented sales crew and exceptional service team. Crystal did an amazing job answering my (extensive) questions and was patient and informative. She let me take my time until I decided on my gently used Crosstrek- the day after Christmas!! Thanks Crystal - great job!!

The most extraordinary and positive experience I have ever had buying a car! Everything about Planet Subaru is so thoughtful and beautiful and chill. I was able to purchase my dream car thanks to the amazing work of David Gardner in the sales department. He patiently worked with me without pressure but with a great understanding of my particular needs and wants both in terms of the car as well as other aspects of the process. You should read thoroughly about this unique dealership- you will be amazed! I'm now a proud member of this planet Subaru family and frankly I will never shop at another car dealer if I can possibly avoid it! Yay Planet Subaru!

Five star for the purchasing experience but one star for the service experience. Here's the what I think people should know: No half-day loaner car: On website they say you can get a loaner car even for a minor maintenance service, but this is only partially true because they only offer loaner car for a whole day. This means that you need to come in the day before, drop your car and get the loaner car, and come back the second day for pick up. If you just need a car to go somewhere else nearby during the day and come back later, it's not possible. Rude receptionist who don't know much about Subaru policy: I live and work really far away from Planet Subaru. After I explained how it's a hassle for me to drive 2 hours just to pick up the loaner car the day before and another 2 hours to pick up my own car on the day of maintenance, the receptionist said that many customers live in Boston can do this, impatiently. And when I was asking if Subaru of America offers free maintenance benefits for new Subaru cars, she kept talking about the passport program that Planet Subaru offers and gave another lecture by saying "Every service should be paid for" with a very mean tone. I am not sure if this is the kind of service you want to get when you purchased a new car with them and tried to schedule your very first maintenance.

My wife and I have bought or leased five cars from Planet Subaru, and we have always had excellent experiences with sales and service. Recently, within a month’s time, we began a new lease on a 2023 Forester and traded in our 2016 Impreza for a 2020 Crosstrek Hybrid. Crystal was our salesperson for both cars, and she was a delight to work with. She is a friendly, down-to-earth person and a good listener. Both of us were impressed by her calm demeanor and patience throughout the entire process, and we never felt pressured for a moment. She genuinely cared about finding us the best possible deals to meet our needs. Most importantly, we are very happy with both of our new Subarus. Thank you, Crystal!