Reviews
Please whoever owns a bmw do not go this service
Please whoever owns a bmw do not go this service center They will take your bmw and cause issues that were not there before They not worth what we payed for Very poor response from their team, they were unwilling to help
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
It's concerning to hear about your experience with our service center. We strive for excellence and it seems we fell short in this instance, which is not acceptable. Please reach out so we can address these issues directly and work towards a resolution. Thank you, Jonathan Kahn - Service Manager - 706 608-5935 or jonathan.kahn@athensbmw.com
My experience with Dakota was very positive- patient,
My experience with Dakota was very positive- patient, knowledgeable, interested in helping “build” a vehicle to our liking.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We're delighted to hear that Dakota provided a positive experience for you at Athens BMW. Thank you for sharing your feedback!
Had a great experience, service was completed when they
Had a great experience, service was completed when they said it was to be! Satisfied!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks so much for the 5-star review of Athens BMW!
Mustpha, is very knowledgeable kind and quickly help me
Mustpha, is very knowledgeable kind and quickly help me resolve all of my issues. Even stayed late during the holidays to assure excellent customer service for me.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We're delighted to hear that Mustpha provided you with exceptional service at Athens BMW, even going the extra mile during the holidays. Thank you for sharing your experience!
It was a great experience Dakota is a great sales person
It was a great experience Dakota is a great sales person very professional and knowledgeable
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
We really appreciate your kind words about Dakota! Thank you for choosing Athens BMW.
Great service always.
Great service always. Mustapha was super nice and helpful. We will be back for sure.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for sharing, Justin! We appreciate your business here at Athens BMW.
Aaron has taken car of my daughter and I cars for years.
Aaron has taken car of my daughter and I cars for years. He makes sure an old lady like me knows everything that is going on and I have transportation when the car is in service. I have also known the owners for years and years. Aaron is the best he deserves to manage the service dept one day.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for sharing your experience with Aaron and the team at Athens BMW! We're delighted to hear that he has consistently provided excellent service and support over the years. Your kind words mean a lot, and we'll be sure to pass them along!
Rubi was excellent!
Rubi was excellent! Other staff members were also, had a great experience! Will be returning for service needs!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
JB, we're delighted to hear that Rubi and the team provided you with an excellent experience at Athens BMW! We look forward to assisting you with your future service needs.
While the service department is excellent, in particular
While the service department is excellent, in particular Brian Wilson, do not use the Uber program. The first driver did not show. The second driver’s windshield was cracked all the way across and up to the top. He did not have my address in his gps. I tried one afternoon and the next morning to get a ride back to the dealership and Uber would not send a vehicle.,
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- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Lane, I'm glad to hear you had a positive experience with our service department and Brian Wilson. However, I apologize for the inconvenience you faced with the Uber program. We appreciate your feedback and will work on improving this aspect of our services. If there's anything else you'd like to discuss or need assistance with, please feel free to reach out. Thank you, Jonathan Kahn - Service Manager - 706 608-5935 or jonathan.kahn@athensbmw.com
Excellent customer service from the entire staff from
Excellent customer service from the entire staff from start to finish. Extremely friendly and professional. Their tech review videos are impressive. Highly Recommend!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
David, thank you for the high praise! We're delighted to hear that our Athens BMW team provided excellent service and that you enjoyed the tech review videos. We appreciate your recommendation!