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Certified Auto Mall

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (64 reviews)

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (64 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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THE BEST

Certified Auto Mall is the finest one-stop car center around. Their sales team is respectful and honest. The vehicles they purchase are of high quality and reliability. Their staff makes the browse/buy process easy and stress free. That is just the beginning. Dave and the service team are the most trustworthy gentlemen I've ever had a vehicle serviced with. IMO 90% of the auto service for a layperson like me is honesty: these are the straightest shooters around!.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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no hassle

Honestly it was the best car buying experience ive ever had. The cars are priced so fairly that you dont need to hagel. Our sales man was honest and did not pressure us. We had repairs done on my other vehicle and felt like they treated us well.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Professional service-best experience

I was having an issue with my car and needed a tow. Matt who is the manager came and was extremely knowledgeable and professional. He went above and beyond. He was very careful with my vehicle and showed that he cared. After my car arrived at the dealership(since it was a warranty repair) Matt called me to let me know it was there and also informed me of the exact location of the service department since they were under construction. I have to say not only was he extremely professional but had the best work ethic I've come across in a very long time which you rarely see anywhere anymore. I will be bringing my car there for future services and any other needs. I would recommend them to anyone. Thank you Matt!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Great Staff, very considerate of our needs &budget

The staff was so nice and interacted with my family as we shopped. They considered both our family needs in our car and our budget. The car was cleaned so nice and the paperwork seemed to be so quick! We are very pleased with our purchase. We also had repairs done to our AC compressor in our Toyota and found their prices way more reasonable than the quotes we got at another Howell shop...by FAR!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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No pressure sales and a pleaseant experience.

I was very comfortable buying a car from these guys. I felt they were honest with me and very knowledgeable about the sweet corvette that I purchased.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Fantastic place for buying and service!

In the past week, I have used their service department and bought a car from them. Their service manager is very knowledgeable and helpful. He fixes things right the first time. Their entire staff is very friendly and helpful when you're trying to find a car to buy also. And their finance guy, Tony, definitely goes the extra mile to make sure you get what you need. I would highly recommend this dealership to everyone!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Great Car Buying Experience

Billy was quite helpful when I first called to inquire about the car buying process at Certified. Upon my arrival Dominic was very accommodating when showing me around the lot and allowing me to test drive a couple of vehicles. When I met with Tony regarding financing he ran a credit profile and was able to recommend a vehicle which I felt was not within my means but turned to be just the opposite I recommend Certified to anyone. Thanks again Guys!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Awe-Inspiring Dealership!!!!!

Superb dealership!! Very professional , fun , loving & very welcoming as well as accomdating!! The Stahnten family truly makes you feel like one of their own. I am 22 yrs of age, just moved out on my own in September, just now started building credit. My 1990 acura integra was shot and I needed to get another car asap , I went to a used car dealership in Neptune and they turned me away because I have little to no credit and my down payment wasn't going to be much. They referred me to Billy at certified auto mall of Howell NJ ! Billy is the bomb !! Even though I had no credit and very little $ down he got me in a 2006 Pontiacg G6 GT. And my monthly payments are super low and perfect for my budget. Billy and the staff at certified auto mall are extremely professional, very welcoming and they understand and adhere to the needs of the customer !!!! I would refer anyone and everyone I know to Billy because you just can't go wrong with GREAT CUSTOMER SERVICE!!! Thank you CERTIFIED AUTO MALL !!!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Wonderful Experience

Bill and Tony really went above and beyond for us! The whole experience was done within a couple of hours, and they both made sure we were satisfied and took care of everything in minimal time. It was one of the best experience by far. Bill went above and beyond to take care of getting our trade in vehicle picked up with their towing service, so we didn't have to worry about arranging the tow. Tony was kind to us and was so helpful with the financing. PC12312011

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Satisfied!

repeat customer just purchased my second vehicle here. I could not be happier they exceed expectations time and time again! This purchase was even easier than my first Tony and Billy were great thanks guys I could not be happier with the envoy!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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