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AutoNation Toyota Irvine

(3,578 reviews)
Visit AutoNation Toyota Irvine
Sales hours: 9:00am to 9:00pm
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Sales
Monday 9:00am–9:00pm
Tuesday 9:00am–9:00pm
Wednesday 9:00am–9:00pm
Thursday 9:00am–9:00pm
Friday 9:00am–9:00pm
Saturday 9:00am–9:00pm
Sunday 9:00am–9:00pm
2024 consumer dealer award
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2024 consumer dealer award
New (888) 265-5863 (888) 265-5863
Used (888) 733-8207 (888) 733-8207
Service (855) 685-1347 (855) 685-1347

Reviews

(3,578 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of AutoNation Toyota Irvine from DealerRater.

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Excellent service, Eric was on top of everything, keeper

Excellent service, Eric was on top of everything, keeper me informed through the whole process. I was in the automobile industry for 28 yrs. I know what I'm looking for when it comes to service. Great job, Eric.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hello, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

kept customer waited at lounge for 6hrs to change engine

kept customer waited at lounge for 6hrs to change engine oil change and brakes pads.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (949) 287-8766 to discuss what we can do to help.

Great Dealership, Daniel is Very professional, Took

Great Dealership, Daniel is Very professional, Took the time to explain everything. Definitely recommend this dealership.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hello, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

AutoNation Toyota Irvine sold me a lemon brand new 2024

AutoNation Toyota Irvine sold me a lemon brand new 2024 Tundra with engine noises related to the recent recall 24TA07. Not one but two Service Specialists confirms engine noises and stated it’s normal same day the recall from Toyota was released 5/30. Sales management will not take return of my brand new vehicle even after noise was noticed at pickup at 3 miles on odometer. The truck currently has 400 miles on it and I will continue to take it to each Toyota dealer to get it serviced until the integrity of the vehicle can be confirmed and proven to be not associated to this recall or until it is either fixed or returned. Preferably returned with all my money back. Very disappointing that the dealer will not take a less than 20 day old vehicle back with factory known issues and after stopping all Tundra sales. I used to be a Toyota enthusiast and now I think I should just go back to my Jeep. I have posted the videos on YouTube and various other Social Media platforms to help make sure others aware of the problem to help them not make the same mistake I made.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Stewart was great helping me find the vehicle and working

Stewart was great helping me find the vehicle and working with my schedule. He also helped finish the sale.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi, we're happy you found our staff to be so supportive during your experience. Feel free to stop by if you ever need any more help.

Very annoyed that the rep “said she made a shuttle

Very annoyed that the rep “said she made a shuttle appointment” I called 3 times and finally got it scheduled myself

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hello, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (949) 287-8766 to discuss what we can do to help.

Mohamed is the best got here and he quickly got the job

Mohamed is the best got here and he quickly got the job done for us to get ate car great attitude very professional if you come to auto nation you will leave very satisfied and happy

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hi, we are pleased to hear you had such a positive experience with us! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

My service advisor, Amanda is very professional,

My service advisor, Amanda is very professional, personable, knowledgeable, caring, and efficient. She and the mechanics make a great team, they always do wonderful work to keep my car in amazing condition. I appreciate her and her team for the fabulous work they provide! Tank you Amanda and your team! Big thanks to the company with all the great employees to serve the public! Thank you for the great service!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi, your comments keep us motivated and working hard for all our guests! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

I love AutoNation Toyota and have been coming here for

I love AutoNation Toyota and have been coming here for service for over 20 years. I bought my wonderful Camry Hybrid here and the advisors and mechanics have kept it running beautifully!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!

Great experience, friendly staff, no pressure and very

Great experience, friendly staff, no pressure and very helpful!! We recommend this dealership if you’re in the market for a car!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hi Tony, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!